Addressing a toxic workplace to rebuild relationships and productivity
How do workplaces become toxic? These damaging environments often develop following a significant negative event, or because of a series of issues that slowly erode morale over time. The results can be devastating for an organization, leading to conflicts, a loss of talented team members, and a steady decline in productivity.
The Workplace Restoration program uses role-playing exercises, case studies and facilitated discussions to help you identify, monitor and address these situations. This program is critical for organizations experiencing disruption in workplace relations, such as prolonged conflict or bullying, increasing harassment or grievance claims, leadership issues, strikes, investigations, mergers and acquisitions, terminations or significant organizational changes.
Learn. Design. Implement.
A poisoned workplace is one in which the behaviours of people negatively affect communication and productivity. This hostile environment has a substantial impact on trust, morale, employee retention and your bottom line. Learn how to identify the root causes and restore a healthy, respectful and productive work environment.
a) Do you know what’s really happening in your workplace?
You’ll learn how to recognize the activities, events and issues that contribute to a toxic work environment, and how to use screening tools to better understand the signs and symptoms of conflict. We’ll explore ways to communicate the assessment process and discuss methods for working with employees to get at the root of the problem.
b) Using evidenced –based data for real analysis
Using simulations and proven methodologies, you’ll have the opportunity to learn new data collection techniques to support your analysis of your workplace and identify specific causes. You’ll learn how to create surveys and reports that clearly describe problems and provide direction for a rebuilding plan.
c) Developing a collaborative action plan
Stakeholder buy-in is a critical component of your planning process. We’ll help you develop a strategy that is transparent, collaborative and builds trust. You’ll learn how to communicate the results of your assessment and the situations that are negatively impacting your organization, while providing a safe space for honest discussions that pave the way towards workplace restoration.
Once your restoration strategy is developed, we’ll show you how to effectively implement it. You’ll learn techniques and tools for building trust and coaching champions across the organization, which will in turn increase confidence and productivity.
e) Staying the course
Ensure that your action plan is sustainable with monitoring and ongoing assessment of your work environment. We’ll provide you with measurement tools to track potential recurrences, and practice strategies for addressing resistance to change.
Learn by doing, with real-life case studies and role-playing that prepares you to apply evidence-based tools and templates within your organization. The Workplace Restoration program provides the opportunity to practice new skills and techniques for managing conflict, along with tools for rebuilding a healthy and productive workplace.
You’ll learn how to:
- Recognize and respond to the signs and root causes of a poisoned work environment
- Use data and assessment techniques to better understand key issues and their effect on productivity
- Develop strategies to address negative behaviour and provide a common ground for a safe and healthy environment
- Use staged conflict resolution approaches to implement a sustainable dispute resolution process
- Create and implement a measurable plan to restore relationships, regain trust and build an ideal workplace environment for your teams.
- Create safe spaces for employee feedback and collaboration
- Retain and re-motivate top employees and teams
- Nurture healthy, respectful relationships that promote high performance
- Reduce grievance arbitration costs and improve productivity
- Develop sustainable and measurable strategies for long-term workplace health
- Assessment, screening and data analysis templates
- Conflict resolution exercises
- Strategies for effective communications
- Terms of reference and charter frameworks
- Sample workplace assessment report and action plan
Who should attend?
- Managers, supervisors, union officials, labour relations and human resources professionals responsible for employee relations
- Teams working to re-build workplace trust after a significant event
Anne Grant has practised as a full time mediator and conflict resolution professional since 1994. Anne’s dispute resolution practice includes extensive mediation of labour and civil disputes. She specializes in the assessment and restoration of poisoned work environments as well as conducting a range of workplace investigations. Currently she is the lead facilitator for the Queen’s IRC Labour Relations Foundations, Mastering Fact-Finding and Investigation, and Workplace Restoration programs, and Past President of the ADR Institute of Ontario.
In the area of labour relations, Anne has facilitated the development of collective bargaining mandates, assisted workplace parties to implement...
Read the full bio for Anne Grant
Dawn McDermott, Senior Advisor of Dispute Resolution and Support for Wilfrid Laurier University, has a 25-year history of working with people and organizations in crisis, implementing community programs and developing institutional supports for people experiencing marginalization, victimization, harassment and discrimination.
During her tenure as the Executive Director of Windsor and Essex County, Dawn was a member of the Sexual Assault Advisory Committee, and a team member appointed to conduct the Domestic Violence Safety audit of the Windsor police service. She co-created and implemented a group treatment program for female political torture survivors. She initiated the creation of a multicultural liaison...
Read the full bio for Dawn McDermott
*The roster of speakers is subject to change.
May 18-20, 2021 - Toronto
The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.
How do I register for a program?
How do I pay for the program?
If your organization is tax exempt, we will require a copy of your tax exemption certificate.
Do you offer discounts?
Please note that only one discount may be applied.
What is included in the registration fee?
Once I enroll in a program, may I cancel without penalty?
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.
Where does the program take place?
I would like to make my travel plans. What are the start and end times for the program?
Workplace Restoration is scheduled to start at 8:30 a.m. on the first day. (Registration runs from 8:00 - 8:30 a.m.) The program finishes at approximately 4:30 p.m. on the last day.
If I am working towards a Queen's IRC Certificate, which course should I take first?
How long do I have to complete a certificate?
What if I want to take one of your programs but do not want to pursue a certificate?
I have taken a custom program with the IRC. Will this count towards a certificate?
If I have other questions, who may I speak with personally?