Workplace Restoration | Queen's University IRC

Queen's University IRC

Queen's University

Workplace Restoration

LR 303
3 credits

Addressing a toxic workplace to rebuild relationships and productivity

How do workplaces become toxic? These damaging environments often develop following a significant negative event, or because of a series of issues that slowly erode morale over time.  The results can be devastating for an organization, leading to conflicts, a loss of talented team members, and a steady decline in productivity.

The Workplace Restoration program uses role-playing exercises, case studies and facilitated discussions to help you identify, monitor and address these situations. This program is critical for organizations experiencing disruption in workplace relations, such as prolonged conflict or bullying, increasing harassment or grievance claims, leadership issues, strikes, investigations, mergers and acquisitions, terminations or significant organizational changes.

Tour of the Program

Learn. Design. Implement.
A poisoned workplace is one in which the behaviours of people negatively affect communication and productivity. This hostile environment has a substantial impact on trust, morale, employee retention and your bottom line. Learn how to identify the root causes and restore a healthy, respectful and productive work environment.

a) Do you know what’s really happening in your workplace?

You’ll learn how to recognize the activities, events and issues that contribute to a toxic work environment, and how to use screening tools to better understand the signs and symptoms of conflict. We’ll explore ways to communicate the assessment process and discuss methods for working with employees to get at the root of the problem.

b) Using evidenced –based data for real analysis

Using simulations and proven methodologies, you’ll have the opportunity to learn new data collection techniques to support your analysis of your workplace and identify specific causes. You’ll learn how to create surveys and reports that clearly describe problems and provide direction for a rebuilding plan.

c) Developing a collaborative action plan

Stakeholder buy-in is a critical component of your planning process. We’ll help you develop a strategy that is transparent, collaborative and builds trust. You’ll learn how to communicate the results of your assessment and the situations that are negatively impacting your organization, while providing a safe space for honest discussions that pave the way towards workplace restoration.

Once your restoration strategy is developed, we’ll show you how to effectively implement it. You’ll learn techniques and tools for building trust and coaching champions across the organization, which will in turn increase confidence and productivity.

e) Staying the course

Ensure that your action plan is sustainable with monitoring and ongoing assessment of your work environment. We’ll provide you with measurement tools to track potential recurrences, and practice strategies for addressing resistance to change.

Interactive learning
Learn by doing, with real-life case studies and role-playing that prepares you to apply evidence-based tools and templates within your organization. The Workplace Restoration program provides the opportunity to practice new skills and techniques for managing conflict, along with tools for rebuilding a healthy and productive workplace.

Learning Outcomes

You’ll learn how to:  

  • Recognize and respond to the signs and root causes of a poisoned work environment
  • Use data and assessment techniques to better understand key issues and their effect on productivity
  • Develop strategies to address negative behaviour and provide a common ground for a safe and healthy environment
  • Use staged conflict resolution approaches to implement a sustainable dispute resolution process
  • Create and implement a measurable plan to restore relationships, regain trust and build an ideal workplace environment for your teams.


Organizational benefits:

  • Create safe spaces for employee feedback and collaboration
  • Retain and re-motivate top employees and teams
  • Nurture healthy, respectful relationships that promote high performance
  • Reduce grievance arbitration costs and improve productivity
  • Develop sustainable and measurable strategies for long-term workplace health

Takeaway Tools:

  • Assessment, screening and data analysis templates
  • Conflict resolution exercises
  • Strategies for effective communications
  • Terms of reference and charter frameworks
  • Sample workplace assessment report and action plan

Who Should Attend

Who should attend?

  • Managers, supervisors, union officials, labour relations and human resources professionals responsible for employee relations
  • Teams working to re-build workplace trust after a significant event

Facilitators and Speakers

Lead Facilitator(s)

Anne Grant

Anne Grant has practised as a full time mediator and conflict resolution professional since 1994.  Anne’s dispute resolution practice includes extensive mediation of labour and civil disputes. She specializes in the assessment and restoration of poisoned work environments as well as conducting a range of workplace investigations. Currently she is the lead facilitator for the Queen’s IRC Labour Relations Foundations, Mastering Fact-Finding and Investigation, and Workplace Restoration programs, and Past President of the ADR Institute of Ontario.

In the area of labour relations, Anne has facilitated the development of collective bargaining mandates, assisted workplace parties to implement...

Read the full bio for Anne Grant

Guest Speaker(s)

Dawn McDermott

Dawn McDermott, Senior Advisor of Dispute Resolution and Support for Wilfrid Laurier University, has a 25-year history of working with people and organizations in crisis, implementing community programs and developing institutional supports for people experiencing marginalization, victimization, harassment and discrimination.

During her tenure as the Executive Director of Windsor and Essex County, Dawn was a member of the Sexual Assault Advisory Committee, and a team member appointed to conduct the Domestic Violence Safety audit of the Windsor police service. She co-created and implemented a group treatment program for female political torture survivors. She initiated the creation of a multicultural liaison...

Read the full bio for Dawn McDermott

*The roster of speakers is subject to change.

Venues and Accommodations

May 10-13, 2021 (10am-2:30pm ET): Virtual Seat

Queen’s IRC will deliver this program virtually, via Zoom, and all participants will attend the program live as it happens. Plan to use video, as appropriate, and have a dedicated working space to participate and engage with the class.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's University) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

We offer an Early-Bird discount for in-person programs. If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs. Virtual programs are offered at approximately 15% less than our in-person rates and are not eligible for an Early-Bird rate.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount. These discounts apply to both in-person and virtual training.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a 10% discount on program fees. Contact us at for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Workplace Restoration is scheduled to start at 8:30 a.m. on the first day. (Registration runs from 8:00 - 8:30 a.m.) The program finishes at approximately 4:30 p.m. on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or