Designing Change | Queen's University IRC

Queen's University IRC

Queen's University

Designing Change

(AHR 403)
3 Credits

Developing the Tools and Skills Necessary to Lead a Transformational Culture Shift Within Your Organization

There are currently no dates scheduled for this program. Please contact us at for more information or to be added to the waiting list.

Meaningful organizational change requires a thoughtful process with engagement from all levels of your organization. Our Designing Change program gives you the tools and skills you need to map out and lead a transformational culture shift with long-term positive effects.

Our facilitators bring real-world experience to the table, giving you hands-on opportunities to learn, design and implement best practices that achieve a measurable impact on business results and your organizational culture.

Tour of the Program

Designing Change gives participants real-world tools and resources for understanding leadership styles and designing, leading and sustaining change:

a) Change Leadership

Through case studies and review of best practices, you’ll learn the difference between leading and managing change, map culture and paradigm shifts, and assess resistance to change within your organization.

b) Designing Change

You’ll participate in simulations and challenges that will help you better understand how to develop, implement and evaluate your master change plan. You’ll also gain a deeper understanding of the roles of change team members and assess how well you communicate change processes.

c) Leadership Sustainability

Successful change projects incorporate tools and processes to ensure sustainability across the organization. After a review of proven strategies and frameworks, you’ll apply this knowledge to further develop your own master change plan. You’ll also learn how to incorporate coaching and dialogue processes into your plan to enhance conversations across your organization.

Learning Outcomes

Transforming Knowledge into Action

Learn how to:

  • Build change leadership competencies as an organizational core competency
  • Implement best practices to guide the design of your strategy
  • Develop and foster effective design and internal change teams
  • Engage employees in the process of leading and managing change
  • Evaluate and sustain your work at all levels of your organization


Tools for Leading Change

This program promises to deliver:

  • Tools and resources to design, articulate and implement your change strategy
  • Practical and proven methodologies for leading and managing change
  • An increased awareness of the dynamics of change leadership
  • Real-life examples of successful change strategies
  • Project-specific coaching and sessions to design master change plans

Takeaway Tools

  • Methodologies for creating an organizational master change plan
  • Change leadership toolkits and sustainability frameworks
  • Research and resources relevant to effective change leadership

Who Should Attend

Leaders and managers in charge of transformation initiatives, task force teams with projects that extend across departments or functions, and senior executives and managers with approximately 10 years of experience.

Facilitators and Speakers

Lead Facilitator(s)

Beverley Patwell

Beverley Patwell, MA, Founder and President of Patwell Consulting Inc.  She is a senior international organizational development practitioner, consultant, and coach. 

She is dedicated to helping people learn, lead and achieve meaningful change and transformation. She works with individuals, teams and organizations to develop and implement solutions to meet their business needs, create alignment and build the capacity to lead and achieve results.

She has an MA in Applied Social Sciences, BA in Applied Social Sciences and Psychology and a Family Life Education Certificate all from Concordia University.

Beverley teaches Change Leadership Essentials at the University of Notre Dame and Designing...

Read the full bio for Beverley Patwell

Guest Speaker(s)

*The roster of speakers is subject to change.

Venues and Accommodations

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Designing Change starts at 8:30 a.m. on the first day. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes at 4:00 p.m. on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or