Change Management | Queen's University IRC

Queen's University IRC

Queen's University

Change Management

LR/HR 204
3 Credits

Building Support for Successful Change Projects Using a Time-Tested Framework

Winning organizations are set apart by their ability to not only plan, but most importantly, to implement change.  Our highly effective and popular program will hone your expertise in planning and implementing change in any type of organization, public sector, private sector, or community agency.  The program is grounded in lessons from business and academic research into the key success factors of change implementation, as well as the change practitioner competencies recognized as essential to your effectiveness as a change champion.

We 'put the wheels on theory' and provide practical frameworks, tools, and templates to help you define and plan your change project, create a compelling vision, engage stakeholders, minimize resistance, and develop commitment, craft a communications plan, and sustain momentum for change.  This 3-day ‘learning lab’ provides you with an opportunity to participate in a combination of interactive and experiential activities--assessments, case studies, group discussion, as well as coaching and feedback from your peers and our facilitators –to help you learn what works and what to avoid during change initiatives.  At the conclusion of the program, test how much you have learned in our interactive multimedia change simulation. Think of it as a "flight simulator" for change and hone your skills before you take on your own organization's challenges.

Tour of the Program

a) Understand the Organizational Change Process

We'll lay out the groundwork for the course by discussing the successful organizational change process—and the research that backs it up. Our process will guide you and your team through the entire change cycle from setting the strategic direction to detailing a workable implementation plan. Our facilitators will share vivid best-practice stories of ‘lessons learned’ from major change initiatives in a variety of real-world organizations.

b) What is the Context for Change? Why Change?  Why Now?

What is going on in your world now that is driving the need for change in your organization? What are the internal and external drivers of change?  How do you convince others that change is needed?

c) Create the "Why, What, and How" of Change

Learn to prepare for and build the roadmap for change, from analyzing stakeholders to deciding on intervention approaches and techniques.  Define the challenge, scope, and boundaries of the change.  Help your colleagues understand the need for change with compelling involvement strategies.  Consider and decide on meaningful measurement tools.

d) Create the Energy for Change

We will explore how you as the change champion can mobilize resources and achieve the goals of the change initiative. Energy comes from proper diagnosis—you will learn how to diagnose the inevitable resistance to change, the intellectual, personal, and cultural factors at play, and their implications for the change strategy.  

e) Communicate Change

Effective communication plays a significant role in successful change.  How will you inform, involve, and consult with key constituents?  How do you communicate the change vision to various stakeholders? Which communication strategies work best to gain attention and bust through roadblocks?

f) Sustain Momentum for Change

Too much change can result in ‘change fatigue.’  Organizations that have been spoiled by past successes, or damaged by a legacy of change failures may be susceptible to the ‘inertia trap.’  Other internal barriers can block forward movement.  What are the change derailers in your organization that will slow down or impede progress?  What can you do to mitigate these risks to change success? And how will you ensure that you as the change champion can go the distance to ensure that change is sustained over time?

Learning Outcomes

You will have ample opportunity to apply concepts, tools, and techniques to case examples and your own change project.  By the end of the program, you will be better positioned to Implement change and ensure its continued success.  Over the course of three days you will learn how to: 

  • Diagnose the need for change and create the necessary sense of urgency
  • Select the right change team, create a change project charter,  and identify key roles and responsibilities
  • Create a compelling and vivid change vision and goals and communicate them effectively
  • Understand, assess, and manage resistance to build commitment to the change
  • Apply a communications model and template to help you plan a multi-pronged strategy 
  • Map stakeholders and create a stakeholder engagement plan  
  • Practice crafting and delivering communication messages for specific audiences 
  • Identify change derailers and plan proactive strategies to address them


Organizational Benefits

  • Apply a disciplined approach that ensures all essential steps of a robust change management model are followed
  • Move through change projects faster and realize intended outcomes and benefits
  • Build internal capacity to manage change with rigour

Takeaway Tools

  • A variety of tools and templates for change champions to apply to their change initiatives, to scope, plan, implement, and assess change
  • Change Style Indicator

Who Should Attend

This program is intended for HR and LR professionals, OD specialists, managers, supervisors, and change leaders who want in-depth experience in how to plan and lead change. 

Facilitators and Speakers

Lead Facilitator(s)

Kate Sikerbol

Kate Sikerbol is an organizational consultant and coach, recognized for her expertise and commitment to developing leaders and building change capability in organizations.  She has designed and delivered change management and leadership development programs, facilitated team building using strengths-based and appreciative approaches, facilitated strategic planning, and provided leadership assessments and coaching to managers and executives. As an avid lifelong learner and OD practitioner, Kate brings practical wisdom and a sense of humour to every workshop and client engagement.  She is passionate about helping individuals, organizations, and communities develop, change, innovate, and thrive.

Kate has held...

Read the full bio for Kate Sikerbol

Guest Speaker(s)

Carol Beatty

Dr. Carol A. Beatty is currently a Senior Research Fellow of the Industrial Relations Centre at Queen’s University in Kingston, Ontario. Formerly the Director of the Industrial Relations Centre and Associate Professor with Queen's School of Business, she completed her MBA and PhD at the Ivey School of Business at the University of Western Ontario. She has taught in undergraduate and graduate programs in the Queen’s Schools of Business, Industrial Relations and Policy Studies and in executive education programs at Queen’s and the University of British Columbia.

An acknowledged expert on change management, strategy development, and high performance teams, Dr. Beatty focuses her consulting and research on human and...

Read the full bio for Carol Beatty

*The roster of speakers is subject to change.

Venues and Accommodations

Mar 9-12, 2021 (12pm-4pm ET): Virtual Seat

Queen’s IRC will deliver this program virtually, via Zoom, and all participants will attend the program live as it happens. Plan to use video, as appropriate, and have a dedicated working space to participate and engage with the class.

Sep 20-23, 2021 (12pm-4pm ET): Virtual Seat

Queen’s IRC will deliver this program virtually, via Zoom, and all participants will attend the program live as it happens. Plan to use video, as appropriate, and have a dedicated working space to participate and engage with the class.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's University) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

We offer an Early-Bird discount for in-person programs. If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs. Virtual programs are offered at approximately 15% less than our in-person rates and are not eligible for an Early-Bird rate.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount. These discounts apply to both in-person and virtual training.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a 10% discount on program fees. Contact us at for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Change Management starts at 8:30 a.m. on the first day. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes at 3:00 p.m. on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or