Building Trust in the Workplace | Queen's University IRC

Queen's University IRC

Queen's University

Building Trust in the Workplace

LR/HR 101
2 Credit

Elevating Trust for Organizational Health and Wellness

Our workplaces are increasingly more diverse and more impacted by social change. In this evolving environment, how do we ensure that we truly understand employee values and expectations, and communicate in a way that builds trust and engagement?

Many organizations struggle with low levels of employee engagement and trust – with each other, with the company’s processes, and with leadership. Our Building Trust in the Workplace program will show you how to identify the reasons behind low trust levels, understand different types of behaviour in the workplace, and transform organizational culture to foster a more transparent and positive environment.

Tour of the Program

Trust is a delicate, personal value that requires keen attention and a high degree of awareness. It can easily be lost and not so easily regained. Building Trust in the Workplace gives you solid tools for understanding trust levels, self-awareness and the impact of emotional intelligence on a healthy workplace culture.

Defining Trust in Your Organization

There are many ways to define trust. We’ll explore different levels of trust from personal, social and organizational perspectives, and examine how they are created, changed and maintained within your organization.

New Expectations for Shifting Expectations

In a world of instability and change, employees are increasingly looking to their employer to do the right thing. We’ll review global findings that identify how social and political events are influencing expectations around employer accountability and job performance, and what that means for your environment.

Understanding Generational Changes

Today’s workforce is made up of several generations with different perspectives. We’ll use real-world evidence and current research to identify trends and generational values to help you create better relationships and a supportive work culture that respects diversity and promotes inclusivity.

Leveraging Emotional Intelligence to Build Trust

By identifying your current level of emotional intelligence, you can better understand how it influences trust. Along with an individual emotional intelligence report, you’ll work on strategies to understand and raise emotional intelligence within your organization, and engage in role-playing exercises to initiate successful conversations around trust.

Strengthening Trust During Times of Change

We live in a volatile, changing society, with disruptive technologies and new expectations for an inclusive and healthy workplace culture. We’ll use current case studies to explore how to maintain and strengthen trust, and how to re-set a workplace environment during a setback or times of uncertainty.

The Trust Fitness Plan

Make it real with a plan that includes tools that you can immediately apply to your work environment. You’ll work with experts and colleagues to develop strategies that you can implement and measure, and learn how to build champions within your organization to maintain trust levels and boost productivity.

Interactive Learning

This program features small and large group interactions, with opportunities to share knowledge and experiences. You’ll participate in important conversations about trust myths, facts and research, and have the opportunity to leverage feedback from experts and fellow participants as you develop a trust fitness plan for your organization.


Learning Outcomes

In this two-day program, you will learn how to:

  • Explore levels of trust from personal, organizational and societal perspectives
  • Identify your current level of emotional intelligence and understand how it helps you identify trust issues
  • Leverage trust to improve job performance and commitment
  • Learn about behaviour change and how to use research to test workplace theories
  • Diagnose your organization’s current state and create a “Trust Fitness Plan”
  • Sustain your trust plan in times of social, economic and technological change


Organizational Benefits:

  • Give your leaders the tools they need to understand and leverage the impact of emotional intelligence
  • Apply valuable information about trust to your organization’s unique workplace culture
  • Take advantage of real-world expertise from industry leaders
  • Use evidence-based planning tools to diagnose trust levels and build strategies to maintain trust through times of change
  • Recruit and retain talent who are truly engaged in their work and your success

Takeaway Tools

  • Emotional Intelligence Self-Assessment Report
  • Trust Fitness planning template
  • Diagnose Trust Levels model

Who Should Attend

This program is ideal for organizational leaders, HR professionals and influencers who want to improve their trust-building skills and positively impact organizational health and success. Send a team and amplify your results!

Facilitators and Speakers

Lead Facilitator(s)

Linda Allen-Hardisty

Linda Allen-Hardisty is an ICF-certified executive coach, a senior OD professional, a chair at The Executive Committee (TEC) Canada, and a contributing member of Forbes Coaches Council. She’s built a reputation as a vibrant, contemporary voice in the business world by blending her grounding in organizational development with a practical approach to addressing business challenges.

Over her 20-year OD career, she has helped many leaders - from corporate executives to entrepreneurs - improve their personal and professional success. She is a sought-after facilitator for executive development, organizational change and culture, team effectiveness, and emotional intelligence.

With a Masters of Education from...

Read the full bio for Linda Allen-Hardisty

Guest Speaker(s)

Paul Juniper

Paul Juniper (MA, Geography (York); Honourary Life Member, HRPA) was the sixth Director of the Queen's University Industrial Relations Centre (Queen’s IRC), serving in that role from 2006 to 2018.  Paul is a leading and respected figure in Canada's HR community, with over 30 years of experience in human resources and association leadership.

Paul is particularly sought for his views on the future of the human resources profession. He speaks regularly at conferences on trends in human resources, and the ways in which individuals and their organizations can continue to raise the bar on HR. Paul developed and designed the Queen’s IRC Advanced HR Certificate to meet the increasingly complex professional development...

Read the full bio for Paul Juniper

*The roster of speakers is subject to change.

Venues and Accommodations

Mar 29-April 1, 2021 (1pm-4:30pm ET): Virtual Seat

Queen’s IRC will deliver this program virtually, via Zoom, and all participants will attend the program live as it happens. Plan to use video, as appropriate, and have a dedicated working space to participate and engage with the class.

Sep 27-30, 2021 (1pm-4:30pm ET): Virtual Seat

Queen’s IRC will deliver this program virtually, via Zoom, and all participants will attend the program live as it happens. Plan to use video, as appropriate, and have a dedicated working space to participate and engage with the class.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's University) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

We offer an Early-Bird discount for in-person programs. If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs. Virtual programs are offered at approximately 15% less than our in-person rates and are not eligible for an Early-Bird rate.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount. These discounts apply to both in-person and virtual training.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a 10% discount on program fees. Contact us at for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Building Trust in the Workplace starts at 8:30 a.m. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes by 5:00 p.m.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or