Building Trust in the Workplace | Queen's University IRC

Queen's University IRC

Queen's University

Building Trust in the Workplace

LR/HR 101
2 Credit

Elevating Trust for Organizational Health and Wellness

* Special Price for 2020 Only

Trust has a significant impact on an organization’s health and work environment. Our Building Trust in the Workplace program explores how trust is built, kept, lost and regained in an era of global change and rapidfire communications. Learn how every touch point – coaching an employee, speaking up in a meeting, or communicating outside of your organization – presents a creative opportunity to strengthen trust and to think deeply about your workplace culture.

Tour of the Program

In response to client demand, this program has been expanded to two days to allow for more interactive discussions and activities around this sensitive and important topic.

This section will be updated soon with details about the program.

Learning Outcomes

In this two-day program, you will learn how to:

  • Explore levels of trust from personal, organizational and societal perspectives
  • Identify your current level of emotional intelligence and understand how raising your individual emotional intelligence can increase your ability to influence trust
  • Leverage trust to positively impact employees’ job performance, overall job satisfaction, and commitment to your organization
  • Understand current trends in the workforce and the perspectives of Millennial and Gen Z workers
  • Diagnose your organization’s current state and create a “Trust Fitness Plan” to build, keep and regain trust at all levels
  • Design a plan to maintain trust and prepare for the future during times of social, economic, and technological change

Benefits

This program delivers:

  • Access to leading best practices and real-world case studies for evidence-based tactics
  • Tools to understand the impact of trust from varying perspectives
  • Increased self-awareness around the impact of emotional intelligence
  • Guidance and advice from thought leaders and industry experts
  • Planning tools for diagnosing trust levels and creating strategies to build and maintain trust through times of change

Takeaway Tools

  • Emotional Intelligence Leadership Self-Assessment Report
  • Trust Fitness planning template
  • Diagnose Trust Levels model

Who Should Attend

Organizational leaders, HR professionals and influencers who want to improve their trust-building skills and positively impact organizational health and success.

Facilitators and Speakers

Lead Facilitator(s)

Linda Allen-Hardisty

Linda Allen-Hardisty is an ICF-certified executive coach, a senior OD professional, a chair at The Executive Committee (TEC) Canada, and a contributing member of Forbes Coaches Council. She’s built a reputation as a vibrant, contemporary voice in the business world by blending her grounding in organizational development with a practical approach to addressing business challenges.

Over her 20-year OD career, she has helped many leaders - from corporate executives to entrepreneurs - improve their personal and professional success. She is a sought-after facilitator for executive development, organizational change and culture, team effectiveness, and emotional intelligence.

With a Masters of Education from...

Read the full bio for Linda Allen-Hardisty


Guest Speaker(s)

Paul Juniper

Paul Juniper (MA, Geography (York); Honourary Life Member, HRPA) was the sixth Director of the Queen's University Industrial Relations Centre (Queen’s IRC), serving in that role from 2006 to 2018.  Paul is a leading and respected figure in Canada's HR community, with over 30 years of experience in human resources and association leadership.

Paul is particularly sought for his views on the future of the human resources profession. He speaks regularly at conferences on trends in human resources, and the ways in which individuals and their organizations can continue to raise the bar on HR. Paul developed and designed the Queen’s IRC Advanced HR Certificate to meet the increasingly complex professional development...

Read the full bio for Paul Juniper


*The roster of speakers is subject to change.

Venues and Accommodations

Apr 2-3, 2020 - Toronto

Queen's University IRC is proud to present this program at The Old Mill Inn, located at 21 Old Mill Road, Toronto. Please contact the Inn directly for rate information and to book your accommodation. Phone 1-866-653-6455 or visit the Inn's web site at http://oldmilltoronto.com/index.php.

Sep 15-16, 2020 - Kingston

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Dec 1-2, 2020 - Toronto

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

March 30-31, 2021 - Kingston

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

May 26-27, 2021 - Regina

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's University) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Building Trust in the Workplace starts at 8:30 a.m. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes by 5:00 p.m.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.