Queen's University IRC

The Integration of a Change Management Approach With IT Implementations Should Not Be an Afterthought or Add-on


Henry Hornstein

July 1, 2008

Too often, implementing information technology initiatives neglects consideration of the human factor from very early in the process. The author demonstrates that attention to organization development and change management in IT implementation has resulted in a positive impact on productivity, job satisfaction, and other work attitudes. This justifies proactive efforts to plan for change management effectiveness in most organizational interventions, particularly in IT initiatives that traditionally tend to turn the organization into which they are introduced upside-down.

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