In the global environment of increasing technological change, companies are looking for alternatives to traditional hierarchical organizational structures in order to maintain the competitive advantage that is necessary for their survival. Increasingly, they are turning to self-directed work teams in pursuit of high performance. But building team-based organizations requires challenging behavioural changes and a well-designed program that provides training not only in technical but also in personal skills. Based on her study of seven work teams in five Canadian organizations, the author provides detailed advice on how to design a training program that will succeed.

Labour Relations
4 Principles to Build Trust Between Union and Management
- By Kathy McCrum
- Date: July 25, 2023
Trust … a feeling that is often hard to describe in words. We all know what it feels like when we trust someone, an...