Tag: Workplace Culture

How Do You Determine the Best Work Model for Your Organization or Team?

How Do You Determine the Best Work Model for Your Organization or Team?

Any organizations that implemented post-COVID-19 work models (remote, hybrid or in office) should be evaluating their choice regularly, to ensure that they retain their competitive advantage and continue to attract the right human resources. It is my recommendation that a review be conducted after the first six months to ensure that the model continues to support the strategic direction of the organization. 61% of Canadian organizations have moved to a hybrid work environment because this was the preferred model by many employees.

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Ongoing and Everyday Conflict Engagement

Creating Kinder, More Productive Workplaces: Ongoing and Everyday Conflict Engagement

Conflict is tough for most of us. According to many physiologists, we tend to tap into several simple strategies when faced with conflict: fight, flight, or freeze. As a result, we likely aren't reducing unnecessary conflicts, and effectively dealing with necessary conflicts in productive ways. So many opportunities are lost because we aren’t engaging well. Being effective at conflict, both in a proactive and reactive way, demands that we work at it as an ongoing and everyday activity. In essence, it is a lifestyle choice in how we talk, problem solve, inquire with others, and arrange our processes and teams.

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HR And Manager Partnerships: Building Accountability In The Workplace

HR and Manager Partnerships: Building Accountability in the Workplace

Rayna had just received an interesting request. J.B., a recent addition to the front-line management team, had come to her following the division wide quarterly town hall update. The division president, Anne, had given a talk on accountability. She’d been firm in her resolve to increase division wide understanding of what it meant to be accountable at work. J.B. wasn’t questioning the directive. He was struggling with the meaning. What did accountability mean for him as a manager?

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Strategy or Culture? What’s Your Leadership Challenge?

Strategy or Culture? What’s Your Leadership Challenge?

Change was in the wind. As is true for many industries, the insurance industry was facing significant change. Making the shift from a regulated to a deregulated industry seemed a daunting challenge for the 100 year old RockSolid Insurance Company. The question for the executive team was how to craft a strategy and initiate change in ways that would enable the company to compete successfully into the future.

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Are You in a Communication Rut? Shift the Pattern, Get Different Results

Are You in a Communication Rut? Shift the Pattern, Get Different Results

Imagine that you are in a conversation when you suddenly realize that you have had this exact same disagreement with a co-worker, or a family member, many times before. In the moment, you can predict what you will say and do and what the other person will too. You feel compelled to act in a certain way, even when you know that what you will say or do next is unwise or unproductive. You cannot seem to help yourself. Or the other person! After the conversation has gone from bad to worse, you may find yourself attributing it to the other person’s incompetence, character flaws, or bad motive.

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Putting Humpty Dumpty Back Together Again – Restoring Teams After Workplace Investigations

Putting Humpty Dumpty Back Together Again: Restoring Teams After Workplace Investigations

A workplace investigation will not repair dysfunctional workplace relationships. A workplace investigation neither builds bridges, nor resolves interpersonal conflict. In fact, an investigation may make a difficult work environment even more difficult. So how do we put Humpty Dumpty back together again, if all the King’s horses and all the King’s people could not?

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4 Steps to Fix a Toxic Workplace

4 Steps to Fix a Toxic Workplace

How do you fix a hostile workplace after a strike, merger or other polarizing event? How do you create a healthy workplace after a harassment or grievance investigation? It can be difficult to rebuild the trust that has been lost between members of a team or in leadership, or both. But, according to Anne Grant, you have to bring people back to a joint vision of what the workplace should be.

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Hunter Harrison

Hunter Harrison and the Transformation of Canadian National Railway

When Hunter Harrison joined the recently-privatized Canadian National Railway (CNR) in 1998 as Chief Operating Officer, the company was generally acknowledged as one of the worst railroads in North America, highly indebted, perpetually in the red, and losing market share to the more efficient, flexible and newly deregulated U.S. railway and trucking industries.

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Workplace In Motion Summit Proceedings

Queen’s University IRC 2015 Workplace in Motion Summit Proceedings

The world of work is changing, and the most successful organizations and practitioners are those that understand how these changes impact the way they do business. To help them do so, and to foster further dialogue, Queen’s IRC hosted the Workplace in Motion Summit. This report elaborates on the most important questions, issues, and themes identified by Summit participants going forward.

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A Team’s Journey to Manage Culture More Effectively in a Unionized Environment

Successfully Changing Workplace Culture with the Boundary Theory

Organizational culture isn’t like a sports car. It cannot instantly change directions and make a hairpin turn. Instead, it’s more like a tanker ship that takes time and planning to put on the right course. If you think about how your organization or team arrived at the culture it currently has, it’s unlikely you can point to a single event, or even a few moments, that explain your current culture. Instead, it is the slow changes that happen, unnoticed at the time, which better explain how most organizational cultures develop.

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