Queen's University IRC

HR Management

The Power of Cognitive Behavioural Techniques in the Workplace

The Power of Cognitive Behavioural Techniques in the Workplace

There is strong evidence of the effectiveness of Cognitive Behavioural Therapy (CBT) to treat a host of symptoms and behaviours commonly associated with depression and anxiety disorders. In this article, I will discuss the application of CBT techniques to both return to work and performance improvement plans, for individuals whose work life has been impacted by these issues.

Performance Management – Many Possibilities...and Implications

Performance Management – Many Possibilities…and Implications

Performance Management (PM) has become a core organizational strategy and management priority for many organizations. PM can effectively be used to drive accountability, quality, productivity, competence, and rewards and recognition. Going beyond simply a tool to drive “appraisals” and incentive rewards, it can drive a sophisticated quality and performance-based culture.

Are You Concerned About Global Privacy? You Should Be!

Are You Concerned About Global Privacy? You Should Be!

You likely believe that your organization’s data – operating, financial, human resources – is a key resource and you have policies and processes in place to mitigate any risk. Whether or not your organization operates in just one province, or just within Canada, you should understand that the principles and guidelines of data management are not grounded in geographic jurisdiction. 

Workplace In Motion Summit Proceedings

Queen’s University IRC 2015 Workplace in Motion Summit Proceedings

The world of work is changing, and the most successful organizations and practitioners are those that understand how these changes impact the way they do business. To help them do so, and to foster further dialogue, Queen’s IRC hosted the Workplace in Motion Summit. This report elaborates on the most important questions, issues, and themes identified by Summit participants going forward.

Would Roger Martin consider HRM to be a profession?

Would Roger Martin consider HRM to be a profession?

To be frank, the academic literature on what makes a profession is not very accessible. Here is something of a different take on the topic. For some time, there has been an ongoing debate in the Harvard Business Review as to whether business management is, or should be, a profession. The debate started with an article written by Khurana, Nohria, and Penrice in 2005 entitled Is business management a profession?

The Next Tsunami of Environmental Disasters in the Workplace

Managing Under the Microscope: The Next Tsunami of Environmental Disasters in the Workplace

There is a new wave of environmental disasters that are just beginning to splash onto our daily news feeds. Workplace cultures are the next targets that will be publicly examined and debated in excruciating detail – just ask the CBC, Amazon, or the Lance Armstrong “company machine.” All the dirty laundry of inappropriate behaviours and unacceptable people practices are flooding out in the wash, and every detail is being hung out on the public line to view.

Creating a Mentoring Culture for Organizational Success

Creating a Mentoring Culture for Organizational Success

Mentoring is a management practice that can assist organizations in building a desired corporate culture, while enabling the careers of those who are already motivated to pursue one. It is an efficient and effective method of shortening the learning curve of new executives and providing more knowledgeable employees with broader perspectives. New executives with a mentor have a sounding board, as well as the benefit of their mentor’s experience as they navigate through situations that may be unfamiliar to them.

Professional Commitment Guilt and the 24 Hour a Day Workplace

Professional Commitment Guilt and the 24 Hour a Day Workplace

Twenty years ago we used to call him or her a “workaholic.”  This is someone who compulsively works long and hard hours, not being able to leave the work at work, but instead fixates over uncompleted tasks throughout the evening.  Today it would be difficult to find a professional that does not fit into this category.  Some might blame technology for this world pandemic of workaholism.  Our work is simply a click away – waiting for us – tempting us to answer that one last email, or complete that one last task.

Business Intelligence, Big Data and HR

Business Intelligence, Big Data, and HR

Our people are our most important asset, or so we hear, so data about those people – workers, or employees, if you prefer – should be central to our organization’s total data set!  To understand where HR data fits, you first have to understand your organization’s overall data management strategy.  How is data collected, organized, and managed?  And how do you analyze that data to obtain information?

Grow Your HR Career by Helping to Grow Your Organization

Grow Your HR Career by Helping to Grow Your Organization

In my teaching and consulting practice, HR professionals often recount stories like this.  Someone, somewhere, makes a disparaging remark about human resources as a “dead end”, “non-value add” or “being the department that just gets in the way. Here’s the news. This is no longer truth. This is wonderful time to be an HR professional. It’s time to grow into a true business partner. It’s time to be seen as someone who “gets it.”

What Can We Learn From Forsyth & Danisiewicz (1985)?

Successful Professionalization: What Can We Learn From Forsyth & Danisiewicz (1985)?

In this article, we take one of the more interesting and useful models of professionalization and apply it to the Human Resources field to see what insights can be had. There are a number of models of professionalization, and of those one of the more interesting and useful models is that of Forsyth & Danisiewicz (1985) . What makes this model so interesting and useful is that unlike other models it has a functional approach rather than a descriptive approach—that is, it looks at the process of professionalization (see figure 1).

Is your compensation strategy actually strategic?

Is Your Compensation Strategy Actually Strategic?

Employee compensation typically consumes 40 to 70 percent of operating costs for Canadian employers. For most firms, compensation is their single largest operating expenditure. Last year, according to Statistics Canada, employers in Canada spent nearly a trillion dollars on wages, salaries, and benefits – imagine a stack of $100 bills more than 1,100 kilometers high!

Humber College

The Case for Change at Humber College: The HRMS Innovation Project – Part 1

Over the past two years Humber College has undergone significant change towards being strategically positioned as the leader in Polytechnic education in Ontario.  In September 2013 Humber launched a revitalized brand to support student success. In supporting Humber’s value of innovation, HR Services over the next year and a half, will undertake a transformational change initiative to our HR systems most notably with the design and implementation of a new HRMS technology business platform for managing our HR processes. This paper represents the first in a series of papers that will follow this case study throughout its project lifecycle and describe the College’s journey in implementing a major change initiative.  

An Inquiry into the State of HR in the Caribbean - Survey results from Queen's University IRC in collaboration with the Cave Hill School of Business

An Inquiry into the State of HR in the Caribbean

This report summarizes and analyzes the results of a survey of HR practitioners from the Caribbean conducted in 2012. More specifically, the results of the survey provide insight into several key aspects of Caribbean HR practitioners’ working lives. These include the demographic characteristics of practitioners, their roles and responsibilities, the nature of the organizations for which they work, their education and career development, the knowledge and skills required to thrive in the Caribbean, and of course, their perspectives on important issues, innovations and challenges in the HR profession today.

RIP HR

The Need for Lean HR: Reinvent or RIP HR

RIP HR. That will be the tombstone on the HR profession if we don't get our act together soon. Sadly it seems we just cannot agree on a unified national approach on the professional association front, or even in some provincial regions. It's no wonder that we lack the ability to move HR to the next level in business. What's most unfortunate is that as a profession that should be recognized for leadership, vision and collaboration, we are setting a very poor example. We've been talking about the same old tired things for years, if not decades.

Recruiting Talent Using Applicant Tracking Systems

Recruiting Talent Using Applicant Tracking Systems

As demographics, technology and social media change, so must approaches to recruiting talent.Companies who establish innovative recruiting practices will have a competitive advantage for attracting quality candidates. Applicant Tracking Systems (ATS) are a key component of this. Their ability to provide an improved candidate experience leads to a greater talent pool from which to draw and, by automating routine recruiting activities, also provides Human Resource (HR) professionals and hiring managers time to focus on other aspects of recruiting.

Understanding Generational Differences in the Workplace

Understanding Generational Differences in the Workplace: Findings and Conclusions

The study of generational differences has garnered increasing interest among organizations, practitioners and researchers in recent years. There are many reasons for this keen interest, including the need to manage people from several different generations, to better adapt the workplace to a multigenerational workforce, to attract and retain new talent, and to identify the working conditions that will lead to positive attitudes and behaviours among younger workers.

Why Coaching Must Play an Integral Role in Leading and Managing in Today's Workplace

Why Coaching Must Play an Integral Role in Leading and Managing in Today’s Workplace

In my consulting work over the last 25 years, I've seen a significant shift in the role of coaching in the workplace. During this time, coaching could not remain static. It had to evolve to accommodate the many changes and disruptions we have seen in the business world, such as new technologies, the globalization of markets and competition, the rapidly increasing pace of change, and new demands on employees to work faster, smarter and be more productive more efficient and effective.

Brenda Barker Scott, Queen's IRC Facilitator

Decision Making and the Limits of Rationality

Decision making is a central activity in organizational life. Independent of one's role or profession, the ability to make effective decisions is a core competence that must be practiced daily. Despite its importance, evidence suggests that we're not particularly skilled at making decisions, especially the complex, strategic ones.
 

Executive Summary

The State of HR in Canada: 2011 Survey Results

In February 2011, the IRC surveyed HR professionals across Canada to glean their perspectives on HR, the challenges and priorities for HR departments, and the kinds of skills and knowledge that are perceived as critical for the practice. This article provides a synthesis of some of our data. Please note that a complimentary copy of An Inquiry into the State of HR in Canada: Executive Summary is available for download from the Queen’s IRC website.

Taking Notes on Behavioural Interviewing

Behavioural Interviewing: Hiring Effectively for the Future

With 18 years of experience as an HR professional, I have observed that most organizations realize that a strong recruitment plan is crucial for the success of any business. Efficiently recruiting and hiring the right candidate is critical in today's competitive market. One technique that has become widely used in the recruiting process is the art of behavioural interviewing.

An Overview

Career Assessments: An Overview

Is there an organization today that isn't thinking about how to become more effective, efficient, economical, and equitable? Whether large or small, private, public, or not-for-profit, unionized or not, employers' goals in this competitive global marketplace are all similar: to engage individual employees, to inspire teams to attract and retain satisfied clients, and to be profitable and sustainable.

Paul Juniper, Director, Queen's IRC

Beyond the CHRP – Raising the Bar on HR: Insights and Reflections

Throughout my career, which spans over thirty years as an HR professional, I have been a keen observer of our profession. I now find myself in a position where a large volume of information about the development and changing nature of HR crosses my desk, and I have the luxury and time to consider, reflect on, and speak about my experiences and insights on the future of the HR profession.  

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