Tag: Françoise Morissette

Peel Region Butterfly Project

Dementia Care Innovation in the Region of Peel

The first article in this series focuses on the Region of Peel’s bold decision to pilot and implement a ground breaking approach for dealing with people living with dementia. This model of care has proven effective at dramatically enhancing residents’ quality of life and wellbeing, their family’s satisfaction and involvement, as well as employee engagement, fulfillment and retention, all while reducing the number of incidents, and creating more positive relationships all around. Key information for this piece comes from an interview with Mary Connell, Project Manager for the Butterfly Initiative Implementation at the Region of Peel.

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Queen's IRC Coaching Skill training program brochure cover

Coaching Skills: Post-Program Perspectives

In December 2014, Queen’s IRC introduced a new two-day Coaching Skills program. With long-time Queen’s IRC facilitator Françoise Morissette at the helm, the program promises to deliver essential coaching skills, tools and models to help participants master the coaching process and improve performance at the individual and organizational level. “Coaching is popular because it’s very portable and can be used formally or informally,” said Françoise, the lead facilitator for the program.

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What Will Make HR Successful?

Looking to the Future: What Will Make HR Successful?

In a recent article, Simon Parkin identified three major challenges facing today’s HR professionals: Leadership Effectiveness, Talent Acquisition and Management, and HR Capability and Capacity. I fully agree with Simon’s assessment: these are, indeed, the top challenges HR professionals must tackle to enable their organizations to compete and thrive in today’s environment.

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Building a Learning Organization

Françoise Morissette is an Queen’s IRC Facilitator, accredited coach, and Organizational Development consultant. In the following Q & A she discusses how executives who sponsor

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Follow These Leaders

As part of their research on leadership development, Queen’s IRC Facilitator Françoise Morissette (FM) and fellow consultant Amal Henein (AH) have interviewed 200 leaders from

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A Lesson in Customer Service

This customer service case study looks at change at a large telecom and telephone company in the process of being privatized. Download PDF: A Lesson

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