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Case Study

A Case Study About the ‘Made in Cogeco’ Change Model

The Importance of Communication for Effective Change Management: A Case Study About the ‘Made in Cogeco’ Change Model

Working in the telecommunications industry, people assume that we are ahead of the curve in terms of change initiatives and communication practises.  But similar to other companies, we are challenged to come up with our own change management processes within our organization.  Our industry is changing rapidly, and that means we need to change too. In this article, I will share how Cogeco developed a new change model quite quickly to respond rapidly and succinctly to the transformational trends in our industry. 

Communicating During an Organizational Change

Communicating During an Organizational Change

Most experts would agree that communication is a vital ingredient in successful change initiatives, and there is much research to support this assertion. My own research revealed a very high correlation between change success and communications efforts (Pearson correlation r = 0.567, significant at the 0.01 level). Furthermore, it has also been shown that ineffective internal communication is a major contributor to the failure of change initiatives.

Three Categories of Resistance

A Closer Look at Resistance to Change

Dealing with resistance is tough work, but avoiding this work only makes change more difficult. When facing major change, management tends to view the new direction as an opportunity, while employees face the change with feelings of uncertainty, fear and disruption. Furthermore, most change leaders underestimate the amount of resistance they will face. However, as this case shows, external conditions, trust in the organization, and skillful handling of resistance can all contribute to lessening resistance and increasing support for a change initiative.

What's Your Story? Helping the next generation imagine their career identities through narrative career coaching

What’s Your Story?

The following case offers an example of how the narrative frameworks of rescription and re-membering were used in a community college career coaching context – affording students the opportunity to practice with story-based approaches to career transition and change. In the broader perspective, the case offers a view into the human resource development practice of narrative career coaching – helping the next generation workforce imagine their career identities.

The way forwar in employment relations

The Way Forward in Employment Relations

The idea of co-operation seems to be one that exists only in children’s books with no real place in the business world. However, to survive in the times that we live in the more successful organizations, and indeed nations, are embracing the values of co-operation. The study sought to determine the relevance of utilizing the tools of co-operation such as social dialogue in a dynamic setting. 

An Innovative Approach to Fostering a Culture of Service Excellence in the City of Ottawa

This case study describes how a team of organizational development (OD) and human resource (HR) specialists worked as partners with the City of Ottawa’s operational and shared services leaders to change the way all City employees provide service excellence. Beverley Patwell (an external OD consultant), Donna Gray (Director, ServiceOttawa Department, City of Ottawa), and Steve …

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Non-cash Incentives: How Effective Are They in Canadian Organizations?

The current operating environment, characterized by mandates to control costs, challenges organizations to find innovative ways to reward their employees. Motivational and compensation research indicates that money is not an employee’s primary motivation to work; firms, therefore, are turning to the practice of non-cash incentives such as incentive travel. This research examines the effectiveness of …

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Attendance Management Programs in Canadian Municipalities (Belleville, Peterborough and Townsville)

Attendance management programs are a new phenomenon among Canadian municipalities. As a result, much of what is known about creating an effective attendance management program at the municipal level comes from arbitral jurisprudence. Arbitral jurisprudence provides human resources practitioners with an excellent skeletal framework for creating an enforceable attendance management program; however, few operational details …

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A Tale of Two Future Searches: A Methodology for Large Group Change Planning

One of the most frequently asked questions in change management is how can we  build genuine and inclusive support for change within our organization, and do  it quickly? One answer to the dilemma of time versus wide participation is to  use a large group whole systems change process. In this article, the author  examines one …

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Disaggregating the Sexual Division of Labour: A Transatlantic Case Study

This paper explores the adequacy of several theories advanced to account for the sexual division of labour – neoclassical, dual labour market, marxist feminist, and technologically determined – by comparing the historical processes by which the gender segregation developed in the hosiery and knit goods industry in Canada and Britain in the period 1890 to 1950. It argues that the sexual division of labor is formed within the shifting mutuality and antipathy of gender relations and the relations of production so that theories of sexual segregation must integrate rather than isolate class and gender based processes.

Job Evaluation: A Quest for Gender Neutrality

The long debated issue of gender bias in job evaluation systems has become even more important with the advent of pay equity legislation in Ontario. This statute requires the use of a gender-neutral job comparison system to identify and rectify wage discrimination in female-dominated jobs. Unfortunately, this legislation provides very little guidance as to what is meant by a gender-neutral job comparison system. This paper identifies the ingredients of a gender-neutral comparison system.

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