Research and Resources
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The pandemic experience, while incredibly challenging for leaders and teams, also provided important learnings. We came to recognize the greater impact and influence of such attributes as resilience, agility, humility, curiosity, self-care, compassion and caring and attention to growing self-awareness as central to the leader role in guiding teams and ensuring that organization priorities are realized. These are foundational and increasingly expected of the most effective leaders.
Project management (PM) and organizational change management (OCM) serve as a bridge between where an organization is today, and where it wants to be in the future. Increasingly, there is recognition of the critical role that OCM plays in a project environment. Human factors affecting the successful implementation of a project include speed of adoption, utilization and proficiency.
Imagine that you are in a conversation when you suddenly realize that you have had this exact same disagreement with a co-worker, or a family member, many times before. In the moment, you can predict what you will say and do and what the other person will too. You feel compelled to act in a certain way, even when you know that what you will say or do next is unwise or unproductive. You cannot seem to help yourself. Or the other person! After the conversation has gone from bad to worse, you may find yourself attributing it to the other person’s incompetence, character flaws, or bad motive.
George was sitting quietly at the back of the room when he suddenly came to life. “But you don’t understand. All this talk about getting ‘sponsors’ on board is all well and good, but what do you do when your sponsor is basically invisible?” A roomful of participants nodded in agreement as George continued. “We can’t get sponsors to show up at meetings, they won’t make decisions that affect the project, they don’t allocate the resources we need. They might as well be ghosts!”
The 2015 Don Wood Lecture was delivered by Peter Edwards, Vice-President Human Resources and Labour Relations at Canadian Pacific. In the lecture, Peter spoke about the future of work, including the changes that are taking place in organizations as new technology emerges, how these changes affect workers and how the HR and labour relations processes, like collective bargaining, need to evolve.
This free e-book walks you through the change management process, from start to finish. It's based on more than 20 years of Dr. Carol A. Beatty’s research, and identifies not only the easy and hard work in change management, but also the tough work that is often neglected by change leaders, who place too much emphasis on high-level change planning and not enough emphasis on implementation.
Participation or Pseudo-Participation? Change Agent Challenges in Implementing Organizational Change
Creating energy, engagement, and commitment to change initiatives is one of many challenges we face as change agents. Increasingly, organizations, managers, and change practitioners espouse a belief that involving people in the change initiative is important. Many of us would agree in principle with this philosophy: Participation is essential to successful change implementation. However, the practical dimension of how to actually accomplish employee participation in change initiatives poses a challenge to change implementers.
This case study examines how to recognize the desire for change and harness that energy to build and steward the development and implementation of a Service Excellence Strategy that yields concrete results and sustains the momentum required for long term success.
Getting the news out about an upcoming restructuring, merger or acquisition, layoff, or other major organizational change can be a challenge. No one wants to experience having their name ‘pop up’ in a new organization chart that is widely distributed online before receiving any direct personal communication from their boss.
ABOUT OUR PRACTITIONER-ORIENTED RESEARCH
Our research includes a variety of activities that complement our programming. Through surveys, interviews, and articles, we aim to communicate trends in the HR and LR fields.
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