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E-News – November 2020

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November 2020    






Emotional Intelligence: How Leaders Can Use it to Their Advantage
Linda Allen-Hardisty, M.Ed., B.Ed., PCC, Queen’s IRC Facilitator, 2018

Emotional Intelligence: How Leaders Can Use it to Their AdvantageEver catch yourself thinking, “Why did I just say that?” or “I didn’t handle that discussion as well as I could have.”

We are all human and can make poor decisions in the heat of the moment. Afterwards, we are often left wondering how managing our emotions could have made a difference in the situation. But for leaders, reacting emotionally can have a negative impact that ripples through the organization. We can all become more effective by understanding emotional intelligence and learning how to strengthen our own emotional intelligence. This skill is particularly important for those in managerial and leadership roles.

>> Read Article


Conflict Coaching in the Workplace
Kari Boyle, Queen’s IRC Facilitator, 2019

Conflict Coaching in the WorkplaceIt is common for employees to seek help from their manager if they are experiencing conflict or relationship challenges in the workplace. What are your options as a manager to respond in a way that provides benefits to the employee, to the workplace as a whole and to you? Consider this scenario:

You are Karen’s manager:

  • Karen is a longtime front line employee in the Hamilton branch and has recently taken a promotion as a front line manager, overseeing 20 full and part-time staff in the same location.
  • Karen asks you for a meeting to discuss how to handle “a problem employee”, Frank.
  • She explains that Frank has been resisting the improvements she has been implementing in the location’s workflows. She worked there so long she knows all the changes that need to be made and began making them as soon as she became manager.
  • Karen explained that staff resistance has forced her to “manage them tightly”.
  • You have recently received complaints from three of Karen’s staff alleging that she was micromanaging, stifling creativity and allowing them no voice in the change management process.

How would you handle this meeting with Karen?

>> Read Article





Latest News


Collective Bargaining During a Pandemic


Collective Bargaining During a PandemicWe have introduced 4 new dates for our 1-day virtual workshop, Collective Bargaining During a Pandemic.

It will provide an overview of collective bargaining for new participants, and offer a refresher for anyone who is expecting to head into bargaining in the next few months.

  • December 14, 2020 (10 am-5pm EST) – Registration full
  • December 15, 2020 (10 am-5pm EST)
  • February 2, 2021 (10 am-5pm EST)
  • March 1, 2021 (10 am-5pm EST)

>> More information and to register

Start 2021 off right with a virtual program from Queen's IRC!


This holiday season, give yourself the gift of knowledgeSave $300 on 4-5 credit programs and $150 on 2-3 credit programs when you register on or before January 29, 2021.

This limited time offer only applies to 2021 programs that are more than 1 day/1 credit.

>> See a Full List of Programs and Register


Queen’s IRC Virtual Program Delivery

Here are a some images from our virtual programs. To see more pictures from our programs, please visit our social media pages: LinkedIn, Facebook, or Twitter.

Queen's IRC virtual training





Upcoming Programs



Register for a Virtual Program

We are delivering synchronous virtual learning, where all participants attend the program live as it happens. In addition to the live sessions, there may be some homework or offline work to complete before the next session.

What does a Queen’s IRC virtual seat look like? Expectations for Virtual Learning with Queen’s IRC

For more program information, download our New Program Prospectus.

Email: irc@queensu.ca
Phone: 1-888-858-7838

Web: irc.queensu.ca

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Call 1-888-858-7838 | Email IRC@QueensU.ca | Visit us online at irc.queensu.ca


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