Building a Custom Queen’s IRC Certificate: Lessons from the BCNU Governance Board Certificate Program
Cathy Sheldrick, Queen’s IRC Sales and Marketing Coordinator, 2019
Union president Christine Sorensen and the British Columbia Nurses’ Union (BCNU) Board have big aspirations for a professional union with a strong, high-functioning Board. Achieving this vision has meant restructuring, long-term strategic planning, and significant training for the Board - and all within a three-year elected term.
In 2017, Christine was appointed as president (from the vp/acting-president role) and a new Board had also been elected. With a significant turnover in Board members and a strong drive for change, they began working towards their goals, immediately taking on some significant organizational and structural issues.
The BCNU Board (or Council) is comprised 25 people - 20 chairs for 16 regions in the province, and five provincial officers.
“We needed them to come together and unite very quickly as a Board, as we were dealing with some very complex issues,” said Christine. “We were looking for something that would give them the skills and abilities to feel confident about making difficult decisions.”
BCNU had been working with Queen’s University IRC to provide a customized Labour Relations Certificate to their local leaders, and when they started talking about who could provide training to the Board, Queen’s IRC came to mind.
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Dementia Care Innovation in the Region of Peel
The Compassion Revolution Series: Article 1
Françoise Morissette, Queen’s IRC Facilitator, 2019
The first article in this series focuses on the Region of Peel’s bold decision to pilot and implement a ground breaking approach for dealing with people living with dementia. This model of care has proven effective at dramatically enhancing residents’ quality of life and wellbeing, their family’s satisfaction and involvement, as well as employee engagement, fulfillment and retention, all while reducing the number of incidents, and creating more positive relationships all around.
Key information for this piece comes from an interview with Mary Connell, Project Manager for the Butterfly Initiative Implementation at the Region of Peel.
In the series, we will look at the methodology used by these innovative organizations leveraging the 4D Process - Define, Discover, Design and Do, created by IRC’s Brenda Barker Scott. But first, a look at why today’s organizations are transforming service delivery, and the increasing role that Emotional Intelligence (EQ) and Spiritual Intelligence (SQ) play in design and implementation.
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