E-News – July 2019

Articles

Dementia Care Innovation in the Region of Peel
The Compassion Revolution Series: Article 1
Françoise Morissette, Queen’s IRC Facilitator, 2019

The first article in this series focuses on the Region of Peel’s bold decision to pilot and implement a ground breaking approach for dealing with people living with dementia. This model of care has proven effective at dramatically enhancing residents’ quality of life and wellbeing, their family’s satisfaction and involvement, as well as employee engagement, fulfillment and retention, all while reducing the number of incidents, and creating more positive relationships all around.

Key information for this piece comes from an interview with Mary Connell, Project Manager for the Butterfly Initiative Implementation at the Region of Peel.

In the series, we will look at the methodology used by these innovative organizations leveraging the 4D Process – Define, Discover, Design and Do, created by IRC’s Brenda Barker Scott. But first, a look at why today’s organizations are transforming service delivery, and the increasing role that Emotional Intelligence (EQ) and Spiritual Intelligence (SQ) play in design and implementation.

>> Read Article
 

Putting Humpty Dumpty Back Together Again: Restoring Teams After Workplace Investigations
Ronald Pizzo, Labour Lawyer, Pink Larkin, 2018

A workplace investigation will not repair dysfunctional workplace relationships. A workplace investigation neither builds bridges, nor resolves interpersonal conflict. In fact, an investigation may make a difficult work environment even more difficult. So how do we put Humpty Dumpty back together again, if all the King’s horses and all the King’s people could not?

Google’s Project Aristotle
In 2012, Google undertook a multi-year initiative to answer one question: what makes some workplace teams soar while others fail miserably. The research team, which included organizational psychologists, statisticians, engineers and sociologists, studied the literature and over 150 Google teams. They found five (5) behavioural norms that all successful teams shared.

>> Read Article

Latest News

New Video: Workplace Restoration

How do workplaces become toxic? How do you fix a toxic workplace?

Check out our new video for our Workplace Restoration program and join us at an upcoming program:

• Oct 16-18, 2019: Edmonton
• Nov 26-28, 2019: Toronto
• May 12-14, 2020: Toronto

>> Watch Video
>> Download Brochure & Program Information

Want to see more of our videos? Check out our YouTube channel.

3 Reasons to Register Early

When considering a Queen's IRC program, there are at least 3 reasons to register early!

1. Early-bird Discount – If you register 60 days or more before the program, you will receive the early-bird discount. Save $300 on 4 and 5 day programs, $150 on 2 and 3 day programs. Discounts are automatically applied when you register online.

2. Secure Your Seat – Our programs fill up quickly. To avoid disappointment and to ensure that you have a seat in the program, register early!

3. Preferred Hotel Room Rate – We typically have a hotel room block at a discounted rate for course participants, available until rooms run out or approximately one month before the program. Avoid paying last-minute or high season prices by registering and booking your hotel early to ensure you receive the exclusive participant room rate.

Upcoming Programs

Register for an Upcoming Program:

• Managing Unionized Environments Sept 17-19, 2019 (Calgary)
• Labour Relations Foundations Sept 22-27, 2019 (Kingston)
• Organization Development Foundations Sept 24-27, 2019 (Toronto)
• Change Management Oct 1-3, 2019 (Toronto)
• HR Metrics and Analytics Oct 1-3, 2019 (Ottawa)
• Mastering Fact-Finding and Investigation Oct 7-10, 2019 (Calgary)
• Linking HR Strategy to Business Strategy Oct 8-10, 2019 (Toronto)
• Performance Management Oct 16-17, 2019 (Toronto)
• Workplace Restoration Oct 16-18, 2019 (Edmonton) *Just added
• Negotiation Skills Oct 20-25, 2019 (Kingston)
• Organizational Design Oct 22-24, 2019 (Toronto)
• Coaching Skills Oct 29-30, 2019 (Toronto)
• Talent Management Nov 5-6, 2019 (Toronto)
• Change Management Nov 5-7, 2019 (Victoria) *Just added
• Building Trust in the Workplace Nov 7, 2019 (Toronto)
• Strategic Workforce Planning Nov 13-14, 2019 (Calgary) *Just added
• Performance Management Nov 19-20, 2019 (Calgary) *Just added
• HR Metrics and Analytics Nov 19-21, 2019 (Calgary)
• Strategies for Workplace Conflicts Nov 19-21, 2019 (Halifax)
• Designing Collaborative Workplaces Nov 26-28, 2019 (Kingston)
• Managing Unionized Environments Nov 26-28, 2019 (Toronto)
• Workplace Restoration Nov 26-28, 2019 (Toronto)
• Labour Relations Foundations Dec 2-6, 2019 (Victoria)
• Strategic Grievance Handling Dec 3-6, 2019 (Toronto)

For an overview of our professional development training, from the perspective of our participants and speakers, please check out our Queen’s IRC Video.

For more program information, download our Spring 2019-Spring 2020 Program Planner.

Email: irc@queensu.ca Phone: 1-888-858-7838 Web: irc.queensu.ca