Conflict Coaching in the Workplace
Kari Boyle, Queen’s IRC Facilitator, 2019
It is common for employees to seek help from their manager if they are experiencing conflict or relationship challenges in the workplace. What are your options as a manager to respond in a way that provides benefits to the employee, to the workplace as a whole and to you? Consider this scenario:
You are Karen’s manager:
- Karen is a longtime front line employee in the Hamilton branch and has recently taken a promotion as a front line manager, overseeing 20 full and part-time staff in the same location.
- Karen asks you for a meeting to discuss how to handle “a problem employee”, Frank.
- She explains that Frank has been resisting the improvements she has been implementing in the location’s workflows. She worked there so long she knows all the changes that need to be made and began making them as soon as she became manager.
- Karen explained that staff resistance has forced her to “manage them tightly”.
- You have recently received complaints from three of Karen’s staff alleging that she was micromanaging, stifling creativity and allowing them no voice in the change management process.
How would you handle this meeting with Karen?
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Director’s Note - Fall 2019
Stephanie Noel, Queen's IRC Director, 2019
It’s no secret that there are several social issues influencing today’s work environment, such as workplace wellness, equality, and the disruption of jobs through advances in automation. Today’s workers need more than technical abilities - they must have digital fluency, as well as social skills to collaborate effectively in a diverse environment.
Queen’s IRC programs are designed to help you and your organization build a solid foundation for a positive work culture that supports continuous learning and growth, using practical, evidence-based and relevant training to address current challenges and opportunities.
Our 2019-20 programs are designed to help organizations gain and upgrade the skills that are essential for collaborating and thriving in a global workplace. Using hands-on exercises and case studies, participants bring real-world situations to the program, engaging with peers and experienced facilitators to develop solutions and practices that encourage critical thinking and cultivate healthy workplaces.
The IRC is ready to help you and your organization prepare for the shift to a skills economy in a rapidly changing world. Don’t let the fast pace leave you behind – take the next step in your career today.
Stephanie Noel, H. BA (Econ), MBA
Director, Queen’s University IRC
P.S. Coming soon...the IRC is opening a training facility in the heart of downtown Kingston. We look forward to welcoming you to our new technology-enhanced headquarters in the Fall!