Labour Relations

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Today's negotiators require advanced skills and techniques to strategically resolve disputes and advance discussions for positive working relationships. Queen's IRC labour programs give you the tools and knowledge to expertly address labour relations issues and successfully negotiate both from a management and union perspective.

Key Takeaways

Negotiate with confidence.
Gain insights into planning personal or workplace strategies for prevention of grievances.
Effectively prepare for negotiations by identifying prioritized goals, important interests and strategic mandates.
Learn how to conduct effective interviews during fact-finding and investigation.
Gain in-depth experience to plan and lead change.
Learn how to design effective approaches to conflict resolution.

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“Members of our senior leadership team enjoyed this valuable learning experience and I have no doubt we will be engaging with the learning for years to come as we continue to grow and value trusting relationships in our organization.”

Amber CroweExecutive Director, Dnaagdawenmag Binnoojiiyag Child & Family Services

“The education and information I received during the Labour Relations Foundations program has been invaluable in my day-to-day interactions as president of a prominent local. I will be signing up for many future courses through Queen’s IRC.”

Matthew SjorgrenPresident, CUPE Local 37

“I attended Queen's IRC course wondering what outcomes await me. I am happy to have met such amazing people, participated in simulations and share experiences that makes me much more confident in my labor relations journey going forward.”

Siddharth ChivukulaHuman Resources Manager, Invest Ontario

“Going into the Mastering Fact-Finding and Investigation program, I was already conducting investigations. This course has empowered me to take my craft to the next level, from both the perspective of my own duty to investigate and further developing an organization’s practices and policy on investigations to align with best practices.”

Katrina MacLeanHuman Resources Generalist, High Liner Foods Incorporated

“Having completed both the Harvard and Queen’s IRC’s programs on Negotiation, I have to say that Queen’s IRC offers one of the best programs by far. I have sent many of my staff to the program throughout my career.”

Robert KirbyDirector, Human Resource Operations—Western Canada Sofina Foods Inc.

“This is an excellent learning opportunity that I recommend to all involved in Labour Relations regardless of whether as union representative or management. The interest focused methodology has left me with practical solutions that I can implement immediately. The program exceeded my expectations in every way.”

Heather WhittersManager Human Resources, NB Power

“Queen’s IRC programs are great because they offer in-depth knowledge of real-world labour relations issues and best practices.”

“My experience with Queen’s University IRC changed my life.”

“Each program offers an excellent combination of theory, practical application and top-notch facilitators who deliver the training.”

The Queen’s IRC Labour Relations Certificate

EXPLORE CERTIFICATE Details

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Every organization has a unique vision – and unique barriers and facilitators to that vision. At Queen’s IRC, we partner with you to develop customized learning programs.