2 Credits

Performance Management

Developing best practices for high-performing teams.
A meter that indicates performance is at 100 percent.

Upcoming Sessions

Program Overview

*Please refer to the Performance Coaching program, as it now incorporates elements from both the Performance Management and Coaching Skills programs, creating a unified and enhanced offering.

 

Developing Best Practices for High-Performing Teams

For many organizations, performance management has been an established management practice fundamentally designed to align enterprise-wide strategic direction and individual focus, and reward and recognize employee-specific performance outcomes. Over the course of the past five years, however, performance management has become one of the most hotly debated management philosophies, and has undergone dramatic changes across multiple industry sectors. Developments in technology, quality management, and team-based work systems have served to change the nature of organizational dynamics, how accountabilities are defined, and how performance is planned and measured.

These developments and the evolution of performance management have arguably been accelerated by the Covid-19 pandemic, which has dramatically upended business planning and measurement practices in an unprecedented way. The pandemic, for example, has forced organizations to rapidly change the nature and location of work, with profound implications for performance management. To meet the needs of new and agile business models that need to embrace mobile and virtual workplaces, we are now witnessing a rapid shift to team-based and collaborative performance management, and with a number of new human resources applications that go beyond variable performance pay.

Better practice performance management is being forced to adapt and change in a multitude of ways. In this day and age, performance management needs to be flexible and forward-looking, and fundamentally used to integrate and focus the interdependent efforts [the “how”] and outcomes [the “what”] of teams and employees. Our Performance Management program is designed to give participants insights into this contextual reality and perspectives on the key strategies, methods and processes that can be used to meet the emerging needs of a knowledge-based and virtual workforce. This learning experience will also provide participants with the foundation to better position performance management to successfully optimize accountability, quality, productivity, development, and reward and recognition applications. Based on the changing nature of work and job design, our program will also provide participants with insights into emerging and innovative performance management practices with a focus on team, project, and virtual workplace performance.

 

Date, Location and Fee

Please contact Queen’s IRC at 1-888-858-7838 or email IRC@QueensU.ca for more information.

Learning Outcomes

Learning Objectives
  • Use applied and theoretical fundamentals of performance management
  • Use performance measurement essentials, and identify what and how to measure in your organization
  • Understand the trends and issues that are disrupting and defining the performance management agenda
  • Develop best practices to meet governance and administrative requirements, as well as the needs of specific executive, managerial and workforce segments
  • Integrate performance management systems into interdependent management practices
  • Develop a business case for performance management change, and align and evolve your organization’s approach
Organizational Benefits 
  • Educated leaders and practitioners for a more effective contextual performance management strategy that aligns with the realities of the changing nature of work
  • Methods and tools to better understand how and what to measure organizationally, and how to apply the results at the individual and team levels
  • Support for processes and decisions that facilitate a more effective future-oriented and performance-driven workplace
  • Related HR and management applications to identify talent, motivate teams and optimize rewards and recognition

 

Who Should Attend

HR Managers and Professionals

Develop programs and best practices with ease and confidence.

Leaders

Improve performance across your organization.

Facilitators and Speakers

Takeaway Tools

  • Workbook with resources for developing your performance management programs
  • Measurement frameworks to evaluate and manage policies, programs and people
  • Process tools that can be applied to your organizational planning

 

Thought Leadership

Stay ahead of trends in your career with articles and papers written by industry experts.

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