3 Credits

Organizational Transformation

Driving sustainable change

Upcoming Sessions


Program Overview

Driving sustainable change

Over the past decades, organizational transformation has evolved into an organic, paradigm-shifting process, with multiple stakeholders working together to redesign, renew, and re-imagine organizations through innovation and collaboration. The global pandemic has further altered the transformation process from an evolutionary to a revolutionary one.

As a result, organizations have had to radically and rapidly shift mandates and operations. Meanwhile, leaders have had to strategically adapt to a quickly changing world. Leaders are keenly aware of the rapidly changing context in which they operate. They understand the need to evolve in order to thrive, but often lack the resources and capacity – essentially, people power – to make it happen. Internal and external stakeholders have learned to collaborate rapidly and effectively, adjusting as realities change.

This program provides leaders with the mindset, foundational knowledge and practical skills to effectively design, facilitate and guide whole scale organizational transformation through the pandemic and post-pandemic realities. We’ll explore critical success factors, leadership requirements, and how to leverage your team’s talents to build a strong and sustainable future.

Program Details

Before the pandemic, organizational transformation often consisted of a succession of loosely connected initiatives, occurring in reaction to specific problems, such as outdated technology or customer feedback. Today, leaders need to approach organizational transformation from a holistic, integrated perspective that involves multiple stakeholders, data analytics, market trends and a sustainable approach to ongoing change. We need a new mindset, with a laser focus on systems synergy, alignment and connectivity in order to truly succeed. Our learning programs give you the space and time to explore your real-world challenges, using evidence-based practices, tools and learning labs. For this program, participants bring a workplace transformation challenge from their organization, work through it in teams, and are ready to present their action plan upon return to work.

a) Transformation Evolution: Before, During and After Major Change

Organizations need a new mindset to understand how various success criteria must align for successful transformation. We’ll explore how the pandemic has impacted your organization and how to think differently about change. You’ll learn how to use systems thinking practices to prepare your organization today for a successful and sustainable future.

b) Transformation Dynamics: Understanding Transformation Context and Implications

Ongoing, synergistic transformation is now the optimal way forward – today and after the pandemic. We’ll use scenarios to explore the external pressures that push organizations to change, and how to use internal aspirations to pull your organization towards its best future.

c) Action Learning: Working and Learning Together Across Your Organization

Action Learning is an increasingly popular methodology for identifying the best way forward for your organization. An iterative and interactive approach, action learning leverages the knowledge, know how and wisdom across the organization to increase engagement and reduce resistance to change. You’ll learn using best and worst-case examples, and practice with your own workplace scenario.

d) Transformation and Leadership: Building Strong Leadership Capacity for Transformational Success

Strong leadership is the fuel that powers organizations towards their vision. We’ll explore the leadership requirements for various transformation levels, along with integrated approaches for enhancing and sustaining leadership capacity across the organization through strategic alignment, role-modelling and partnering across the system.

e) Leading Forward: The Role of Process Leaders

Leaders need to engage and involve internal and external stakeholders as they guide design and implementation of strategic plans. You’ll use a proven integrated learning and development system to learn how to engage stakeholders for optimal results, and how to connect internal systems in a synergistic, aligned and connected way.

f) Partnering Across the System: Capacity Building for Transformation

Partnerships across the organization are critical to achieving transformational goals and deliverables. You’ll use your workplace scenario to review various formats for partnerships and determine the optimal format for your organization.

g) Transformation Toolkit: Building Knowledge and Tools for Change

By learning about the latest trends, tools and techniques, you can create your own toolkit for leading transformation in your organization. You’ll learn about the User Experience (UX) Design Revolution, and how to design with a people focus, using an evidence-based design process. We’ll also explore paradigm shifts in service delivery that move beyond IQ to include EQ and SQ for integrated, balanced and compassionate approaches.

h) Innovating for Transformation: Innovation Dynamics and Processes

Our Innovation Lab helps you understand innovation dynamics in today’s context, and learn about innovation types, process and best practices. Using your workplace scenario, you’ll explore the various levels of innovation within organizations and how the rise in social innovation impacts transformation approaches.

i) Making Decisions: Methodologies for Team-based Decision Making

A collaborative decision-making model builds alignment and sustainable practices. Working with your peers, you’ll test your model using proven methodologies to help make key decisions about your organization’s future. You’ll learn how to move forward as a transformation leader, and create a path to actualize your decisions.

Learning Outcomes

Learning Objectives
  • Explore and understand your organization’s internal and external landscapes to better appreciate the context for transformation
  • Learn how to align stakeholders with your organization’s greater purpose and how to use systems thinking and action learning to design for the future
  • Discover new pillars of organizational success, visibility and sustainability through strategic, structural, cultural, process and people interventions
  • Acquire tools to effectively lead change, using an organizational transformation toolkit
  • Get acquainted with new capabilities critical to successfully navigating the realities of the pandemic and post-pandemic worlds
  • Understand the role and scope of transformational leadership and how to facilitate innovation
  • Create an action plan for leading change
Organizational Benefits
  • Proven tools and processes for system-wide approaches to transformation
  • Collaborative decision-making tools
  • Scenario-based learning using your organization’s real-world challenges
  • Experiential innovation labs for testing models
  • Opportunities to connect with colleagues and experts to share knowledge

Who Should Attend


Uncover successful opportunities to connect with colleagues and experts to share knowledge.

HR and OD professionals

Gain the skills to design, facilitate and guide whole-scale transformation.

Change Consultants and System Transformation Experts

Effectively design and guide organizational transformation post-pandemic.

Facilitators and Speakers

Takeaway Tools

  • Capability frameworks
  • Custom organizational transformation toolkit
  • Methodologies for collaborative decision making
  • Transformational Organization Action Plan


Thought Leadership

Stay ahead of trends in your career with articles and papers written by industry experts.

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This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Learn more about the collection, use and disclosure of personal information at Queen’s University.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Learn more about the collection, use and disclosure of personal information at Queen’s University.