Program Overview
Building practical skills for navigating today’s complex work environment
According to Harvard Business Review, when employees are trained in conflict resolution, organizations can experience up to 67% fewer conflicts, resulting in increased collaboration, productivity, and job satisfaction.
The Managing Workplace Conflicts program equips professionals with essential conflict management skills to navigate and effectively resolve workplace disputes. Participants will learn advanced strategies for handling complex interpersonal and team conflicts.
Through highly interactive simulations, practical exercises, and real-world scenarios, the program provides tools to enhance conflict competence and create collaborative and engaged workforces.
Module 1: Conflict Foundations: Building the Basics
- Understand the importance of building conflict competence in the workplace
- Learn about the communication continuum and its role in workplace conflict
- Explore the psychological aspects of conflict and how to address them
Module 2: Harnessing Emotional Intelligence (EQ)
- Learn the five aspects of emotional intelligence and their role in conflict resolution
- Explore the neuroscience behind conflict and emotional regulation
- Assess your conflict competence and apply conflict styles effectively
Module 3: Diagnosing Conflict
- Diagnose the different elements of conflict and their interrelations
- Understand structural conflicts and their impact on organizational dynamics
- Learn strategies to analyze power dynamics in conflicts
Module 4: Addressing Diversity-Based Conflicts
- Understand how diversity influences conflict responses in the workplace
- Learn strategies for handling generational, gender-based, and other diversity-driven conflicts
- Explore frameworks for creating inclusive environments during conflict resolution
Module 5: Group Conflict & Culture
- Learn the dynamics of group conflict and its impact on team performance
- Understand conflict culture and how it shapes organizational norms
- Develop strategies to create a positive conflict culture in your organization
Module 6: Managing High-Conflict Behaviours
- Recognize patterns of high-conflict behaviours in the workplace
- Learn strategies to manage difficult personalities and reduce team disruption
- Develop skills to de-escalate high-conflict situations effectively
Module 7: Navigating Conflict in the Digital Age
- Explore the impact of digital communication on workplace conflicts
- Learn strategies for preventing and resolving conflicts in remote environments
- Master conflict coaching techniques to support colleagues in virtual settings
Learning Outcomes
- Explore conflict management styles and strategies, including the Thomas-Kilmann Instrument (TKI)
- Learn to navigate the challenges of digital and remote communication in workplace conflicts
- Diagnose and address the root causes of structural and interpersonal conflicts
- Develop practical skills to handle high-conflict personalities and build a culture of psychological safety
- Master conflict coaching techniques to empower teams and promote long-term conflict resolution
Organizational Benefits
- Enhance team collaboration and reduce workplace tensions
- Equip leaders with tools to effectively manage both in-person and remote conflicts
- Improve employee engagement by fostering a culture of psychological safety and open communication
- Reduce the time spent on conflict resolution, freeing up resources for productivity
- Increase leadership effectiveness in managing diverse teams with varying conflict styles
Who Should Attend
HR and LR Professionals
Enhance conflict management skills to manage conflict more productively.
Leaders and Managers
Foster greater communication and reduce team conflicts in a constructive and effective manner.
Executives
Build a culture of trust and collaboration through a better understand the dynamics of workplace conflicts.
Professionals
Gain tools and techniques to navigate the complexities of remote and hybrid work environments.
Facilitators and Speakers
Takeaway Tools
- Conflict Management Frameworks
- Emotional Intelligence and TKI Conflict Style Assessment
- Practical strategies for digital communication and conflict resolution
