3 Credits

Leading Human Resources

Developing a strategic and impactful human resource practice
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Upcoming Sessions


Program Overview

Developing a strategic and impactful HR practice

Working in Human Resources within our transformational world requires building a professional toolkit that contains responsive skills, clear perspectives, and deep patience. Indeed, Human Resources has never played as critical and impactful a role as it currently does.

With this heightened importance, now is the time to deepen your theoretical knowledge, enhance your leadership confidence, and establish a deeper and more strategic approach to your practice.

Through interactive activities, case studies, group discussion and exploration of current theory, this program is designed to equip you to succeed in your own organizational and business context. In addition to providing new skills and perspectives, the program will help you build a plan that strategically – rather than reactively – addresses your organization’s people, talent, and culture needs.

Module 1: Defining HR and Examining Models: Exploring Theory in Support of Great HR Practice 
  • Explore definitions of human resources and how it has evolved over time
  • Appreciate the utility of using an HR model to guide your practice
  • Shift perspectives and broaden the view of human resources in supporting organizational success
  • Examine current HR trends and emerging issues
Module 2: Business Results and Organizational Success: Making the Purpose of Human Resources Powerful and Real
  • Explore David Ulrich’s work HR from the Outside In, to identify and understand how HR enhances business capabilities
  • Identify approaches that support HR in impacting business and organizational success
  • Explore the connection between HR success and impactful customer experiences
  • Identify how to contextualize HR risks and mitigate related risks to business success
Module 3: Human Capability: Accelerating Human Capability to Maximize Business Success
  • Explore the three components of human capability – talent, organization, and leadership – and understand how together they influence the success of human resource practices and organizational culture
  • Explore how a focus on accelerating human capability enhances business success
  • Identify related complex issues that are influencing the current people and culture context
  • Explore the impact of DEI, AI, and remote work on workplace engagement and organizational success
Module 4: Data in Decision-Making: Using Data to Support HR Decision-making
  • Explore contexts where the use of human resource data is useful (and not useful!) in assessing impact of various initiatives
  • Identify how the use of data enriches human resource decision-making
  • Through a guest-speaker presentation, a case study is explored and details of how data was effectively used to support the successful implementation of a highly complex – and union-opposed – workplace wellness initiative
Module 5: Influence in the Human Resource Context: Influencing and Communicating the HR “Story” with Impact  
  • Identify ways you can influence to maximize your impact within the people and culture context
  • Explore ways human resources communicates with groups outside of the department to deepen understanding and purpose
  • Examine ways change and transformation is most successful in complex people and culture environments
  • Explore how elements of the HR model – simplifying complexity, mobilizing information, and fostering collaboration – can amplify the importance of considering HR issues within business strategy
Module 6: Human Resource Strategy: Building a Human Resource Strategy to Maximize Impact
  • Explore different perspectives of your own HR practice and HR department to identify how these relate to the broader organizational systems and business success
  • Create your own HR mission statement to guide and enrich practice and direction
  • Using a framework template, and considering the use of data, develop a comprehensive plan to align with your organization’s mission and vision in order to plan, prioritize and assess appropriate HR initiatives
Module 7: Leadership within the HR Department: Building, Leading and Inspiring a Team
  • Examine your HR leadership approach against a variety of perspectives and models
  • Identify and reflect on values and how they impact your leadership approach and professional experiences
  • Conduct a self-assessment to identify your leadership strengths and reflect on how this impacts your practice
  • Review research relating to factors that influence HR departmental success
  • Review, reflect and blend the module learnings into a comprehensive plan to bring back to your workplace

Learning Outcomes

Learning Objectives

Who Should Attend

Human Resources and Labour Relations Professionals

Deepen your understanding of HR leadership to execute meaningful and strategic approaches within your practice, department and organization.

Facilitators and Speakers

Takeaway Tools

  • Evaluative tools to identify specific dimensions of your organization’s HR practices that can be enhanced to drive results
  • A workbook within which you will build a concrete plan for enhancing HR capability
  • Activities, exercises and assessments to help you meaningfully identify and leverage leadership strengths
  • Tools to create an HR mission statement that effectively guides departmental strategy and HR communications
  • Templates for reflecting, measuring and developing a deeper HR strategy and initiatives that are responsive to your business context


Thought Leadership

Stay ahead of trends in your career with articles and papers written by industry experts.

Human Resources
Talent Mobility: Reducing Self-imposed Barriers to Increase Mobility in Your Organization
Organizations need the right talent to succeed, and they need it now. Simply stated: I don’t think there is a CEO a...
Using a Facilitator for Negotiations
Labour Relations
Using a Facilitator for Negotiations
Is a facilitator a useful investment in labour negotiations? Can a facilitator assist with relationship building duri...
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