2 Credits

Building Trust Using Emotional Intelligence

Elevating trust for organizational health and wellness.
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Upcoming Sessions


Program Overview

Elevating Trust for Organizational Health and Wellness

Trust is the ultimate foundation in the relationship that all workplaces build with their stakeholders. Trust allows an organization to attract and develop great talent, to strengthen their ability to face regular challenges, and to achieve strategy beyond today. Trust-building is like fitness training, and like fitness, strengthening the trust muscle is ongoing and a life-long focus for employees and those in leadership. Our Building Trust Using Emotional Intelligence program will show you how to explore levels of trust from individual, team, and organizational perspectives. This highly interactive program features small and large group interactions, with opportunities to share knowledge and experiences. You’ll participate in important conversations about trust myths, facts, and research, and have the opportunity to leverage feedback from experts and fellow participants as you develop a trust fitness plan for your organization.

Module 1: Defining Trust: Exploring How Our Core Values Are Linked to How We Experience Trust
  • Define what trust means for you
  • Engage in a Core Values Experience
Module 2: Leveraging Your Individual Emotional Intelligence to Strengthen Trust: Identifying Your Current Level of Emotional Intelligence to Determine How it Influences Trust
  • Explore the concept of self-awareness
  • Learn about the 15 emotional intelligences
  • Explore your own EI Self-assessment Report
  • Identify strategies in your EI Self-assessment Report to raise your emotional effectiveness
Module 3: Strengthening Team Trust: Exploring How High-Trust Teams Acknowledge Diverse Experiences and Perspectives, and Use Different Types of Empathy to Foster a Shared Understanding of What Trust Means For Their Work
  • Use assessment tools to discuss the components of team trust
  • Apply team models to put structure to the team trust work
  • Use the Gap analysis tool and Trust levels diagnostic tool
  • Identify the Top 5 emotional intelligences for teams
Module 4: Shifting Expectations of Trust Within Your Organization
Identifying How Social and Political Events in Canada and Around the World are Influencing Our Expectations Around the Role of Business and Government
  • Consider current research findings and what it may mean for your organization and stakeholders
  • Identify the types of trust promises by using the Trust framework
  • Examine real-life workplace case studies and learn how to apply current research trends
  • Identify trust drivers for leadership and the link to EI
Module 5: The Trust Fitness Plan:
Developing Strategies to Implement Within Your Organization to Strengthen Trust Levels in Your Own Trust Fit Plan
  • Apply all tools to build your own Trust Fit Plan for your organization or team
  • Learn about ideas for Trust Fit Plans from other participants in the program

Learning Outcomes

  • Explore levels of trust from individual, team, and organizational perspectives
  • Identify your current level of emotional intelligence and understand your trust-growth opportunities including your role to increase team performance and commitment
  • Learn key lessons from real-life case studies of Canadian companies and how to use international and national trust research and trends
  • Diagnose your organization’s current and desired trust level and create a “Trust Fitness Plan” to close that gap
  • Sustain your approach by using a trust plan in times of social, economic and technological change and strengthen your trust muscle for change that is ongoing

Who Should Attend


Improve your trust-building skills and knowledge.

People and Culture Professionals

Positively impact your organization’s success.

Organizational Influencers

Help your team become more engaged in their work and growth.

Facilitators and Speakers

Takeaway Tools

  • Emotional Intelligence Self-Assessment Report*
  • Trust Fitness planning template
  • Trust Levels diagnostic tool

*(Participants are required to complete a confidential online EI assessment 5 days prior to program date. Send a team and amplify your results or explore a custom team program that expands the current data by adding a Group EI Profile and expanding the individual EI to a leadership profile.)

Thought Leadership

Stay ahead of trends in your career with articles and papers written by industry experts.

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