Queen's University IRC

Labour Relations Foundations

Laying the Groundwork for Excellence in Union-Management Relations




Our flagship program for over 80 years, Labour Relations Foundations is widely acknowledged as Canada’s number one learning experience of its kind. There is no better place to develop foundational skills in collective bargaining, grievance mediation, and arbitration in just five days.


Jul 18 - Jul 22, 2022 Victoria Fairmont Empress Jul 14 $5,595
Oct 16 - Oct 21, 2022 Kingston Holiday Inn Kingston-Waterfront Oct 13 $5,595
Dec 05 - Dec 09, 2022 Virtual Zoom Link will be provided after registration Dec 02 $4,795




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Learn how to:


Make the most of this rare opportunity to see how the other side lives; managers will understand the union perspective while union representatives will view issues through management eyes.

a) Grievance Mediation From the Ground Up

Our leaders take you through the nuts and bolts of the grievance mediation process. You will learn the advantages of this process and the issues most appropriate to resolve via mediation. And you will be taught the key factors that ensure success.

b) Walking the Grievance Arbitration Beat

    • Follow your leader through the grievance arbitration process and progressive discipline essentials. He or she will review the legal framework and key procedural aspects and principles. What are the perennial problem areas? What are the emerging issues and directions?

Participants break into small workshop groups to discuss and prepare selected cases illustrating the basic principles of the arbitration process. This experiential component of the week features:

          • Case presentations
          • Chairman’s critique and commentary
          • General forum discussion

c) The View Beyond the Barricade: The Union Perspective

This is a program highlight: hear from one of Canada’s leading labour advocates about the most significant trends facing organized labour and the resulting challenges and opportunities for Canadian unions. Prepare to be challenged.

d) Canadian Labour Law at a Crossroads

Change is the rule rather than the exception in the arena of labour law. One of Canada’s preeminent experts in the field discusses important trends such as:

          • The direct and indirect application of the Charter to the workplace
          • The growing influence of human rights requirements
          • The duty to accommodate
          • The crucial role of arbitrators

e) Two Tough D’s: Discipline and Discharge

What are the grounds for discipline? What factors influence disciplinary action? Learn the answers to these vexing questions and how to determine appropriate penalties and the most effective procedures for dealing with innocent absenteeism, insubordination, sexual harassment, and termination.

f) Investigation Techniques

In preparing for an arbitration case, you may have to do some fact-finding on the complainant’s allegations. We give you a step-by-step process for building your plan and winning techniques for interviewing the right people and identifying the key records to be examined. Learn how to interview all parties in an objective manner and assess the investigation results.

g) The Collective Bargaining Process

It is a mystery to some, intimidating to others. You are in good hands as your leader takes you through the negotiation process.

Learn to:

          • Prepare for negotiations
          • Negotiate pre-agreements
          • Negotiate the issues
          • Conclude agreements

h) Collective Bargaining Simulation

Your team will meet in the evening to develop a bargaining strategy, assess priorities and interests and develop an opening statement. Then the team will meet again to negotiate all outstanding issues. Experienced coaches are on the sidelines to observe and offer feedback on the effectiveness of bargaining strategy, skills, and style.

i) LR’s Role: Creating a Higher Performance Culture

Before we send you on your way, we invite you to look at the big picture, and where you fit in that picture. Gain insight into LR’s role in cultural change and learn lessons from past change efforts at CP.


Anne Grant

Lead Facilitator

Jennifer Webster

Lead Facilitator

Peter Edwards


Stephen Bird


Stephen Bird

Guest Speaker

Carol De Rosie

Guest Speaker

Carol De Rosie

Guest Speaker

Derik McArthur

Guest Speaker

Henry dinsdale

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Anne Grant, Lead Facilitator

Anne Grant has practised as a full-time mediator and conflict resolution professional since 1994. Anne’s dispute resolution practice includes extensive mediation of labour and civil disputes. She specializes in the assessment and restoration of poisoned work environments as well as conducting a range of workplace investigations. Currently she is the lead facilitator for the Queen’s IRC Labour Relations Foundations, Mastering Fact-Finding and Investigation, and Workplace Restoration programs, and Past President of the ADR Institute of Ontario.

In the area of labour relations, Anne has facilitated the development of collective bargaining mandates, assisted workplace parties to implement comprehensive bumping processes, facilitated union management forums for the Workers Safety and Insurance Board and has facilitated interprovincial trade agreements to address the labour mobility of various professional groups.

Qualified in law, mediation and nursing, Anne has far-reaching experience handling toxic workplaces in the public and private sector. She provides strategies to address dysfunction at the individual, team and departmental level. Her experience includes extensive mediation of civil and labour disputes, as well as facilitation, poisoned work environment interventions and human rights investigations.

She holds the national designation of Chartered Mediator and obtained her Masters-in-Law in ADR from Osgoode Hall Law School in 1997.  In 2007, she was awarded the Ontario Bar Association’s annual Award of Excellence in ADR.

Anne is published provincially and nationally in the areas of ADR and legal issues in health care.  She is co-author of A Nurses’ Practical Guide to the Law (Canada Law Book 1997), and Dispute Resolution in the Insurance Industry, (Canada Law Book 2001).  Prior to practising mediation, she practised labour law, health care lobbying and peri-operative nursing.

Jennifer Webster

Jennifer Webster has her own practice as a mediator, arbitrator and facilitator, and is a member of the Alternative Dispute Resolution Institute of Ontario. She is a part-time member at the Human Rights Tribunal of Ontario and on the Federal Minister of Labour’s roster of arbitrators under Part I and adjudicators under Part III of the Canada Labour Code. She is also a Member of the Transportation Appeal Tribunal and a Mediator/Arbitrator for the Sport Dispute Resolution Council of Canada.  She supports an approach to conflict resolution that builds relationships and enhances creative problem-solving.

Since September 2015, she has been certified in LEGO® SERIOUS PLAY® facilitation approaches and has used LEGO® SERIOUS PLAY® to facilitate sessions for team development, workplace restoration, conflict management, and the development of strategic organizational vision.

Prior to starting her mediation practice, Jennifer worked for over 15 years as a labour mediator with Federal Mediation and Conciliation Service, a branch of the Ministry of Labour. For the last seven years of her employment with Federal Mediation, Jennifer held the position of Ontario Regional Director.  Her work at Federal Mediation involved the conciliation of collective bargaining disputes, grievance mediation, the facilitation of negotiations and committees, and the design and delivery of training in all areas of labour relations. She has been a member of the Law Society of Ontario since 1992 and practised law as union counsel for 11 years before joining Federal Mediation.

Peter Edwards

Peter Edwards is the founder and CEO of a privately held polymathic group. Prior to leaving CP to form this endeavour, he was Vice-President Human Resources and Labour Relations at Canadian Pacific from 2010 to 2017 and was responsible for the integrated function across North America. During this tenure, CP performed “the greatest turnaround in corporate history,” according to CNBC.

Prior to joining Canadian Pacific, Peter held senior positions at Labatt Breweries / Interbrew, and Canadian National Railway. During this time, culture change and the high performance organization were part of Peter’s mandate. From working on critically praised books on managing a changing railway (How We Work and Why, and Change, Leadership, Mud, and Why) to establishing individual employee performance scorecards for every one of the 18,500 unionized employees, Peter uses the gamut of OD, HR and LR to continuously re-invent organizations.

In 2008, Wiley Publishing released a book co-authored by Peter, called Switchpoints: Culture Change on the Fast Track. The book is a Canadian bestseller, reaching the top ten business books in Canada in the Globe and Mail.

Peter currently sits on four Boards of Directors that include start-ups and charitable organizations.

Peter holds an undergraduate degree and Master of Industrial Relations degree from Queen’s University.

Stephen Bird

Stephen Bird is a Partner at the law firm of Bird Richard, and restricts his practice to representing employers in the complete range of labour and employment law matters.

Stephen is a graduate of the University of Leicester in the United Kingdom with a Masters Degree in European Employment Law and a Bachelor of Laws Degree from the University of Ottawa.  He is a member of the Bars of Alberta, Ontario, the Northwest Territories and Nunavut.

Stephen has been recognized as one of the Top 100 Employment Law lawyers in Canada, a leading labour law practitioner by LEXPERT, a specialist in labour law by the Law Society of Ontario, and has been inducted as a Fellow of the prestigious American College of Labor and Employment Lawyers.


Carol De Rosie


Carol De Rosie is a Registered Nurse who spent most of her adult life in Toronto working at Sunnybrook Health Sciences Centre where she worked in Oncology. As an active staff member, Carol sat on numerous hospital committees through the years including the Diversity, Ethics, Fiscal Advisory, and Nursing Advisory.

Carol held positions with the Ontario Nurses Association, Local 80 as: Grievance Officer, First Vice President, and for 10 years, full time President. During those years she led complicated negotiations during hospital restructuring, and managed grievances, arbitrations, mediation, professional practice, contract negotiations, return to work, and accommodation issues for her members.

In 2003, Sunnybrook learned first-hand the importance of strong and collaborative health and safety practices during SARs. As the Worker Co-chair of a productive and highly functional 40 member Joint Health and Safety Committee, Carol led the successful shift in the safety culture at Sunnybrook.

In 2006, Carol and her family moved to Kingston where she started a consulting company. She then worked for Ontario Nurses Association, teaching labour relations, health & safety, professional practice, return to work, and accommodation. As well as a servicing Labour Relations Officer and Chief Negotiator, she represented nurses working in the community, nursing homes, hospitals, and public health units sectors.

Upon retirement in 2015, Carol revived her consulting company and for the past two years has focused on staff engagement, conflict resolution, healthy workplaces, and leadership, predominantly in the health care field.

Derik McArthur

Derik McArthur began his career with the Retail, Wholesale and Department Store Union (RWDSU) after graduation from Confederation College with dual diplomas in Human Resources and Human Resources Management. Prior to attending college, he was an active member of the Army Reserve.

His professional career began as an organizer with the union that included work throughout Canada and the United States. He progressed through the organization and was reassigned to member service where his responsibilities focused on grievance settlements and collective bargaining. In 2005, he was elected as president, RWDSU Canada, and as RWDSU International Vice-President/Canadian director. The following year, he was elected to international Vice-President of the United Food and Commercial Workers International Union (UFCW) – a union that represents 1.4 million members in North America.

In 2012, Derik lead RWDSU Canada, the Northern Joint Council and the 11 RWDSU locals in a merger with UFCW local 175 & 633, creating UFCW’s largest local union in North America boasting a membership of over 74,000 members. Derik is now a director with UFCW local 175 & 633 based in Ontario.

Derik believes is committed to community involvement. He sat on the  Employment Insurance Board of Referees for 3 years until it was replaced with the Social Service Tribunal.  He is a founder of the Home for a Hero Project – an initiative that raised over $300,000 for a triple-amputee Sudbury soldier coming out of Afghanistan.  He also sits on the Board of Directors for the Sudbury and District Food Bank, is a board member on the Sudbury Hospice Capital Campaign committee, and is a board member on the Sudbury Manitoulin Workforce Planning committee. He is also a  past board member with the Stevenson Memorial Hospital. Derik was also a participant on the 2017 Governor Generals Canadian Leadership Conference (PEI cohort).

Derik enjoys spending time with his family and continues to enjoy working as an army reservist and infantry soldier with the 2nd Battalion Irish Regiment of Canada.

Derik has completed his Organization Development, Labour Relations, and Organizational Capacity Certificates from Queen’s IRC and currently sits on the Queen’s IRC Advisory Board. He also completed a BA in Justice Studies at Royal Roads University and has an MA in Interdisciplinary Studies. Derik has been awarded the Canadian Decoration (CD) for service in the Canadian Forces, as well as the Queen Elizabeth Diamond Jubilee medal.

Henry Dinsdale

Henry Dinsdale is a senior partner at Hicks Morley’s Toronto office. He has been advising and representing employers for over 25 years.  Henry works in both the federal and provincial sectors and has appeared on behalf of employers in proceedings in every province in the country. His practice ranges from providing sophisticated strategic advice, to collective bargaining and labour and employment law advocacy.

Henry is a graduate of Queen’s Law School and has since earned both Masters and PhD degrees in law from Stanford University Law School.  He has taught labour law at the University of Toronto and Queen’s University law schools, at Queen’s Industrial Relations Centre, and in Osgoode Hall Law School’s Masters of Labour Law program. He has sat on the Advisory Committee of the Queen’s University’s Centre for Law in the Cotemporary Workplace since its inception.

Henry is recognized as one of Canada’s leading lawyers in the field of labour and employment law.  He is listed as a leading labour lawyer by Chambers Canada and The Best Lawyers in Canada (Woodward/White).  He is “Consistently Recommended” for both labour and employment law by Lexpert, and appears in the both the Canadian and International Who’s Who of Management Labour and Employment Law.  He is one of six Ontario management labour lawyers named in the “Leading 500 Lawyers” in Canada by The Canadian Legal Lexpert Directory and is described by Martindale-Hubbell as counsel with an “exemplary reputation and high professional standing”.