Latest Articles | Queen's University IRC

Queen's University IRC

Queen's University

Practitioner-Focused Research

Our research includes a variety of activities that complement our programming. Through surveys, interviews, and articles, we aim to communicate trends in the HR and LR fields.

Upcoming Programs

Professional Training Across CanadaWestCentralEast

Coaching Skills
Nov 21-22, 2018 - Toronto
Managing Unionized Environments
Nov 27-29, 2018 - Toronto
Talent Management
Dec 4-5, 2018 - Toronto
Organizational Design
Feb 12-14, 2019 - Calgary
Managing Unionized Environments
Feb 12-14, 2019 - Ottawa
Designing Change
Feb 26-28, 2019 - Toronto
Workplace Restoration
Feb 26-28, 2019 - Toronto
Labour Relations Foundations
Mar 3-8, 2019 - Kingston
Linking HR Strategy to Business Strategy
Mar 5-7, 2019 - Ottawa
Advanced HR
Mar 19-21, 2019 - Toronto
Performance Management
Mar 26-27, 2019 - Victoria
Strategic Grievance Handling
Mar 26-29, 2019 - Toronto
Mastering Fact-Finding and Investigation
Apr 2-5, 2019 - Toronto
Negotiation Skills
Apr 7-12, 2019 - Kingston
Change Management
Apr 9-11, 2019 - Toronto
Coaching Skills
Apr 16-17, 2019 - Calgary
Building Trust in the Workplace
Apr 26, 2019 - Toronto
Strategies for Workplace Conflicts
Apr 30-May 2, 2019 - Kingston
Organization Development Foundations
Apr 30-May 3, 2019 - Toronto
Workplace Restoration
May 7-9, 2019 - Victoria
HR Metrics and Analytics
May 7-9, 2019 - Toronto
Designing Collaborative Workplaces
May 14-16, 2019 - Kingston
Labour Arbitration Skills
May 26-30, 2019 - Kingston
Labour Relations Foundations
Jun 3-7, 2019 - Halifax
Negotiation Skills
Jul 22-26, 2019 - Halifax
Managing Unionized Environments
Sep 17-19, 2019 - Calgary
Labour Relations Foundations
Sep 22-27, 2019 - Kingston
Organization Development Foundations
Sep 24-27, 2019 - Toronto
HR Metrics and Analytics
Oct 1-3, 2019 - Ottawa
Change Management
Oct 1-3, 2019 - Toronto
Mastering Fact-Finding and Investigation
Oct 7-10, 2019 - Calgary
Linking HR Strategy to Business Strategy
Oct 8-10, 2019 - Toronto
Performance Management
Oct 16-17, 2019 - Toronto
Negotiation Skills
Oct 20-25, 2019 - Kingston
Organizational Design
Oct 22-24, 2019 - Toronto
Coaching Skills
Oct 29-30, 2019 - Toronto
Talent Management
Nov 5-6, 2019 - Toronto
Building Trust in the Workplace
Nov 7, 2019 - Toronto
HR Metrics and Analytics
Nov 19-21, 2019 - Calgary
Strategies for Workplace Conflicts
Nov 19-21, 2019 - Halifax
Managing Unionized Environments
Nov 26-28, 2019 - Toronto
Designing Collaborative Workplaces
Nov 26-28, 2019 - Kingston
Workplace Restoration
Nov 26-28, 2019 - Toronto
Labour Relations Foundations
Dec 2-6, 2019 - Victoria
Strategic Grievance Handling
Dec 3-6, 2019 - Toronto
Coaching Skills
Nov 21-22, 2018 - Toronto
Managing Unionized Environments
Nov 27-29, 2018 - Toronto
Talent Management
Dec 4-5, 2018 - Toronto
Managing Unionized Environments
Feb 12-14, 2019 - Ottawa
Designing Change
Feb 26-28, 2019 - Toronto
Workplace Restoration
Feb 26-28, 2019 - Toronto
Labour Relations Foundations
Mar 3-8, 2019 - Kingston
Linking HR Strategy to Business Strategy
Mar 5-7, 2019 - Ottawa
Advanced HR
Mar 19-21, 2019 - Toronto
Strategic Grievance Handling
Mar 26-29, 2019 - Toronto
Mastering Fact-Finding and Investigation
Apr 2-5, 2019 - Toronto
Negotiation Skills
Apr 7-12, 2019 - Kingston
Change Management
Apr 9-11, 2019 - Toronto
Building Trust in the Workplace
Apr 26, 2019 - Toronto
Strategies for Workplace Conflicts
Apr 30-May 2, 2019 - Kingston
Organization Development Foundations
Apr 30-May 3, 2019 - Toronto
HR Metrics and Analytics
May 7-9, 2019 - Toronto
Designing Collaborative Workplaces
May 14-16, 2019 - Kingston
Labour Arbitration Skills
May 26-30, 2019 - Kingston
Labour Relations Foundations
Sep 22-27, 2019 - Kingston
Organization Development Foundations
Sep 24-27, 2019 - Toronto
HR Metrics and Analytics
Oct 1-3, 2019 - Ottawa
Change Management
Oct 1-3, 2019 - Toronto
Linking HR Strategy to Business Strategy
Oct 8-10, 2019 - Toronto
Performance Management
Oct 16-17, 2019 - Toronto
Negotiation Skills
Oct 20-25, 2019 - Kingston
Organizational Design
Oct 22-24, 2019 - Toronto
Coaching Skills
Oct 29-30, 2019 - Toronto
Talent Management
Nov 5-6, 2019 - Toronto
Building Trust in the Workplace
Nov 7, 2019 - Toronto
Designing Collaborative Workplaces
Nov 26-28, 2019 - Kingston
Managing Unionized Environments
Nov 26-28, 2019 - Toronto
Workplace Restoration
Nov 26-28, 2019 - Toronto
Strategic Grievance Handling
Dec 3-6, 2019 - Toronto

Latest Articles

IRC Articles and Papers Human Resources and Labour Relations Research and Resources

Latest Articles

Queen's IRC
Publication date: November, 2018

Start 2019 off right with a program from Queen's IRC! Save $750 on 4-5 day programs and $350 on 2-3 day programs when you register on or before December 31, 2018. This limited time offer applies to 2019 programs. more

Tags: IRC
Kari Boyle, Queen's IRC Facilitator
Publication date: October, 2018

In the Queen’s IRC Strategies for Workplace Conflicts course, we start by asking participants what they would particularly like help with in their workplace.  A common response is “difficult / high conflict people”.  However you define it, this is a huge challenge in today’s workplace and, unless it is handled well, it takes significant time, energy and expertise away from the work to be done. Most people have heard about Serena Williams’ public outburst at the U.S. Open this fall. Her behaviour and words were shocking and unexpected.  more

Brand Canada

Françoise Morissette, Queen's IRC Facilitator
Publication date: October, 2018

In 2004, my colleague Amal Henein and I, undertook a pan-Canadian research project seeking answers to the following questions: How is Canadian Leadership different from that of other countries? How effective is the Canadian Leadership brand and how can we expand our capacity to lead? How can we ensure Canada has an abundant supply of capable leaders? How can we strengthen our leadership presence and impact, particularly in the international arena? more

Joan Sabott, Queen's IRC Facilitator
Publication date: September, 2018

A habit can be defined as a “usual manner of behavior.” But what I know about conflict is that there is often nothing “usual” about it. What happens to those of us who support others in conflict is that we tend to reach for the same set of tools each time, although we often are trying to solve very different problems. Even with the best of intentions, these habits can result in frustration, shallow or even bad resolutions, and won’t meet the needs of the people in conflict. more

An Excerpt from BrainFishing: A Practice Guide to Questioning Skills

Gary T. Furlong, Queen's IRC Facilitator, Jim Harrison, Queen's IRC Facilitator
Publication date: September, 2018

Many books have been written about negotiation strategy and the different approaches to negotiation, from interest-based to traditional bargaining to win-win to principled, and many more. Much less, however, has been written about the detailed mechanics of successful negotiation and problem solving, about the face-to-face tools and language skills we must master to be more effective negotiators. In particular, one of the most important skills is the “art of the question”. more

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