Latest Articles | Queen's University IRC

Queen's University IRC

Queen's University

Practitioner-Focused Research

Our research includes a variety of activities that complement our programming. Through surveys, interviews, and articles, we aim to communicate trends in the HR and LR fields.

Upcoming Programs

Professional Training Across CanadaWestCentralEast

Workplace Restoration
Feb 26-28, 2019 - Toronto
Labour Relations Foundations
Mar 3-8, 2019 - Kingston
Linking HR Strategy to Business Strategy
Mar 5-7, 2019 - Ottawa
Strategic Grievance Handling
Mar 26-29, 2019 - Toronto
Performance Management
Mar 26-27, 2019 - Victoria
Mastering Fact-Finding and Investigation
Apr 2-5, 2019 - Toronto
Negotiation Skills
Apr 7-12, 2019 - Kingston
Change Management
Apr 9-11, 2019 - Toronto
Coaching Skills
Apr 16-17, 2019 - Calgary
Building Trust in the Workplace
Apr 26, 2019 - Toronto
Strategies for Workplace Conflicts
Apr 30-May 2, 2019 - Kingston
Organization Development Foundations
Apr 30-May 3, 2019 - Toronto
HR Metrics and Analytics
May 7-9, 2019 - Toronto
Workplace Restoration
May 7-9, 2019 - Victoria
Designing Collaborative Workplaces
May 14-16, 2019 - Kingston
Labour Arbitration Skills
May 26-30, 2019 - Kingston
Strategic Workforce Planning
May 28-29, 2019 - Toronto
Labour Relations Foundations
Jun 3-7, 2019 - Halifax
Negotiation Skills
Jul 22-26, 2019 - Victoria
Managing Unionized Environments
Sep 17-19, 2019 - Calgary
Labour Relations Foundations
Sep 22-27, 2019 - Kingston
Organization Development Foundations
Sep 24-27, 2019 - Toronto
HR Metrics and Analytics
Oct 1-3, 2019 - Ottawa
Change Management
Oct 1-3, 2019 - Toronto
Mastering Fact-Finding and Investigation
Oct 7-10, 2019 - Calgary
Linking HR Strategy to Business Strategy
Oct 8-10, 2019 - Toronto
Performance Management
Oct 16-17, 2019 - Toronto
Negotiation Skills
Oct 20-25, 2019 - Kingston
Organizational Design
Oct 22-24, 2019 - Toronto
Coaching Skills
Oct 29-30, 2019 - Toronto
Talent Management
Nov 5-6, 2019 - Toronto
Building Trust in the Workplace
Nov 7, 2019 - Toronto
Strategies for Workplace Conflicts
Nov 19-21, 2019 - Halifax
HR Metrics and Analytics
Nov 19-21, 2019 - Calgary
Managing Unionized Environments
Nov 26-28, 2019 - Toronto
Designing Collaborative Workplaces
Nov 26-28, 2019 - Kingston
Workplace Restoration
Nov 26-28, 2019 - Toronto
Labour Relations Foundations
Dec 2-6, 2019 - Victoria
Strategic Grievance Handling
Dec 3-6, 2019 - Toronto
Organizational Design
Feb 11-13, 2020 - Ottawa
Mastering Fact-Finding and Investigation
February 24-27, 2020 - Kingston
Linking HR Strategy to Business Strategy
February 25-27, 2020 - Toronto
Managing Unionized Environments
March 3-5, 2020 - Toronto
Change Management
March 3-5, 2020 - Kingston
Coaching Skills
March 9-10, 2020 - Toronto
Performance Management
March 11-12, 2020 - Toronto
Labour Relations Foundations
March 22-27, 2020 - Kingston
Organization Development Foundations
March 24-27, 2020 - Toronto
Advanced HR
March 30-April 1, 2020 - Toronto
Strategies for Workplace Conflicts
March 30-April 1, 2020 - Toronto
Building Trust in the Workplace
April 2, 2020 - Toronto
HR Metrics and Analytics
April 6-8, 2020 - Toronto
Strategic Grievance Handling
April 6-9, 2020 - Toronto
Talent Management
April 15-16, 2020 - Toronto
Negotiation Skills
April 19-24, 2020 - Kingston
Change Management
April 28-30, 2020 - Calgary
Strategic Workforce Planning
May 5-6, 2020 - Ottawa
Workplace Restoration
May 12-14, 2020 - Toronto
Designing Collaborative Workplaces
May 12-14, 2020 - Kingston
Labour Arbitration Skills
May 24-28, 2020 - Kingston
Labour Relations Foundations
June 1-5, 2020 - Victoria
Negotiation Skills
June 22-26, 2020 - Halifax
Managing Unionized Environments
July 7-9, 2020 - Halifax
Mastering Fact-Finding and Investigation
July 20-23, 2020 - Toronto
Workplace Restoration
Feb 26-28, 2019 - Toronto
Labour Relations Foundations
Mar 3-8, 2019 - Kingston
Linking HR Strategy to Business Strategy
Mar 5-7, 2019 - Ottawa
Strategic Grievance Handling
Mar 26-29, 2019 - Toronto
Mastering Fact-Finding and Investigation
Apr 2-5, 2019 - Toronto
Negotiation Skills
Apr 7-12, 2019 - Kingston
Change Management
Apr 9-11, 2019 - Toronto
Building Trust in the Workplace
Apr 26, 2019 - Toronto
Organization Development Foundations
Apr 30-May 3, 2019 - Toronto
Strategies for Workplace Conflicts
Apr 30-May 2, 2019 - Kingston
HR Metrics and Analytics
May 7-9, 2019 - Toronto
Designing Collaborative Workplaces
May 14-16, 2019 - Kingston
Labour Arbitration Skills
May 26-30, 2019 - Kingston
Strategic Workforce Planning
May 28-29, 2019 - Toronto
Labour Relations Foundations
Sep 22-27, 2019 - Kingston
Organization Development Foundations
Sep 24-27, 2019 - Toronto
HR Metrics and Analytics
Oct 1-3, 2019 - Ottawa
Change Management
Oct 1-3, 2019 - Toronto
Linking HR Strategy to Business Strategy
Oct 8-10, 2019 - Toronto
Performance Management
Oct 16-17, 2019 - Toronto
Negotiation Skills
Oct 20-25, 2019 - Kingston
Organizational Design
Oct 22-24, 2019 - Toronto
Coaching Skills
Oct 29-30, 2019 - Toronto
Talent Management
Nov 5-6, 2019 - Toronto
Building Trust in the Workplace
Nov 7, 2019 - Toronto
Designing Collaborative Workplaces
Nov 26-28, 2019 - Kingston
Workplace Restoration
Nov 26-28, 2019 - Toronto
Managing Unionized Environments
Nov 26-28, 2019 - Toronto
Strategic Grievance Handling
Dec 3-6, 2019 - Toronto
Organizational Design
Feb 11-13, 2020 - Ottawa
Mastering Fact-Finding and Investigation
February 24-27, 2020 - Kingston
Linking HR Strategy to Business Strategy
February 25-27, 2020 - Toronto
Managing Unionized Environments
March 3-5, 2020 - Toronto
Change Management
March 3-5, 2020 - Kingston
Coaching Skills
March 9-10, 2020 - Toronto
Performance Management
March 11-12, 2020 - Toronto
Labour Relations Foundations
March 22-27, 2020 - Kingston
Organization Development Foundations
March 24-27, 2020 - Toronto
Advanced HR
March 30-April 1, 2020 - Toronto
Strategies for Workplace Conflicts
March 30-April 1, 2020 - Toronto
Building Trust in the Workplace
April 2, 2020 - Toronto
HR Metrics and Analytics
April 6-8, 2020 - Toronto
Strategic Grievance Handling
April 6-9, 2020 - Toronto
Talent Management
April 15-16, 2020 - Toronto
Negotiation Skills
April 19-24, 2020 - Kingston
Strategic Workforce Planning
May 5-6, 2020 - Ottawa
Workplace Restoration
May 12-14, 2020 - Toronto
Designing Collaborative Workplaces
May 12-14, 2020 - Kingston
Labour Arbitration Skills
May 24-28, 2020 - Kingston
Mastering Fact-Finding and Investigation
July 20-23, 2020 - Toronto
Workplace Restoration
Feb 26-28, 2019 - Toronto
Strategic Grievance Handling
Mar 26-29, 2019 - Toronto
Mastering Fact-Finding and Investigation
Apr 2-5, 2019 - Toronto
Change Management
Apr 9-11, 2019 - Toronto
Building Trust in the Workplace
Apr 26, 2019 - Toronto
Organization Development Foundations
Apr 30-May 3, 2019 - Toronto
HR Metrics and Analytics
May 7-9, 2019 - Toronto
Strategic Workforce Planning
May 28-29, 2019 - Toronto
Organization Development Foundations
Sep 24-27, 2019 - Toronto
Change Management
Oct 1-3, 2019 - Toronto
Linking HR Strategy to Business Strategy
Oct 8-10, 2019 - Toronto
Performance Management
Oct 16-17, 2019 - Toronto
Organizational Design
Oct 22-24, 2019 - Toronto
Coaching Skills
Oct 29-30, 2019 - Toronto
Talent Management
Nov 5-6, 2019 - Toronto
Building Trust in the Workplace
Nov 7, 2019 - Toronto
Managing Unionized Environments
Nov 26-28, 2019 - Toronto
Workplace Restoration
Nov 26-28, 2019 - Toronto
Strategic Grievance Handling
Dec 3-6, 2019 - Toronto
Linking HR Strategy to Business Strategy
February 25-27, 2020 - Toronto
Managing Unionized Environments
March 3-5, 2020 - Toronto
Coaching Skills
March 9-10, 2020 - Toronto
Performance Management
March 11-12, 2020 - Toronto
Organization Development Foundations
March 24-27, 2020 - Toronto
Advanced HR
March 30-April 1, 2020 - Toronto
Strategies for Workplace Conflicts
March 30-April 1, 2020 - Toronto
Building Trust in the Workplace
April 2, 2020 - Toronto
HR Metrics and Analytics
April 6-8, 2020 - Toronto
Strategic Grievance Handling
April 6-9, 2020 - Toronto
Talent Management
April 15-16, 2020 - Toronto
Workplace Restoration
May 12-14, 2020 - Toronto
Mastering Fact-Finding and Investigation
July 20-23, 2020 - Toronto

Latest Articles

IRC Articles and Papers Human Resources and Labour Relations Research and Resources

Latest Articles

Kari Boyle, Queen's IRC Facilitator
Publication date: October, 2018

In the Queen’s IRC Strategies for Workplace Conflicts course, we start by asking participants what they would particularly like help with in their workplace.  A common response is “difficult / high conflict people”.  However you define it, this is a huge challenge in today’s workplace and, unless it is handled well, it takes significant time, energy and expertise away from the work to be done. Most people have heard about Serena Williams’ public outburst at the U.S. Open this fall. Her behaviour and words were shocking and unexpected.  more

Brand Canada

Françoise Morissette, Queen's IRC Facilitator
Publication date: October, 2018

In 2004, my colleague Amal Henein and I, undertook a pan-Canadian research project seeking answers to the following questions: How is Canadian Leadership different from that of other countries? How effective is the Canadian Leadership brand and how can we expand our capacity to lead? How can we ensure Canada has an abundant supply of capable leaders? How can we strengthen our leadership presence and impact, particularly in the international arena? more

Joan Sabott, Queen's IRC Facilitator
Publication date: September, 2018

A habit can be defined as a “usual manner of behavior.” But what I know about conflict is that there is often nothing “usual” about it. What happens to those of us who support others in conflict is that we tend to reach for the same set of tools each time, although we often are trying to solve very different problems. Even with the best of intentions, these habits can result in frustration, shallow or even bad resolutions, and won’t meet the needs of the people in conflict. more

An Excerpt from BrainFishing: A Practice Guide to Questioning Skills

Gary T. Furlong, Queen's IRC Facilitator, Jim Harrison, Queen's IRC Facilitator
Publication date: September, 2018

Many books have been written about negotiation strategy and the different approaches to negotiation, from interest-based to traditional bargaining to win-win to principled, and many more. Much less, however, has been written about the detailed mechanics of successful negotiation and problem solving, about the face-to-face tools and language skills we must master to be more effective negotiators. In particular, one of the most important skills is the “art of the question”. more

How HR Business Partners and Managers Can Work Together for Success

Sandi Cardillo, Queen's IRC Facilitator
Publication date: September, 2018

Ben was concerned. Emma, a manager new to his group, had just received her employee engagement scores. They were not good. Emma had been a rock star in her previous individual contributor role. She was seen as talent for the future in the organization. As her HR Business Partner, Ben had watched her struggle as a first-time manager. Now, it appeared that her employee team was willing to put those struggles on paper in the form of not so good engagement scores. more

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