Queen's University IRC

HR Metrics and Analytics

Transforming HR Data into Business Insight




In an increasingly data-driven world, the accurate evaluation of business programs and practices is key to identifying improvements and changes that will have the most positive impact. But what should you be measuring? And what is the best way to gather this important data? This three-day program will provide you with essential knowledge and tools to understand metrics and transform that data into a powerful story for business knowledge and insight.


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Our HR Metrics and Analytics program gives you the tools and skills to identify the information you need, understand it and use it to make meaningful recommendations and decisions in your workplace.

a) Find the Right Information

There’s no shortage of data that you can gather – but which metrics are the right ones? And how do you figure out what you should measure? We give you evidence-based tools and skills to better understand what you should be measuring, and why. You’ll also learn about data sources, financial statements, sample sizes and how to use five different analytics tools in key HR areas, including remuneration, recruitment, retention, employee engagement and labour relations.

b) Make Your Case

We use relevant case-study exercises and real-world examples that clearly demonstrate how to use your data to identify problems and implement evidence-based solutions. We’ll also show you how to combine qualitative and quantitative measures to create a more detailed analysis. You’ll be able to take these new skills and tools back to your organization for immediate implementation.

c) Contribute to the Bottom Line

Transform your metrics and analytics into programs and processes that make a true impact. You’ll learn how to present your data using charts and visuals, and develop skills for using your information to have informed, fact-based discussions and strategy sessions with business leaders.


Jim Harrison

Lead Facilitator

Kendra Hajeck

Lead Facilitator
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Jim Harrison


Jim Harrison is an international consultant and facilitator focused on strategy, sales and talent management for mid-sized to large organizations, including government, public service and healthcare organizations.

Jim started his career in financial services, working as a money trader for RBC/Dominion Securities.  He has over 30 years’ experience in consulting, training, and executive coaching. He works with clients in North & South America, Europe, Australia, and Asia, and regularly facilitates strategy and training sessions for such well-known companies as IBM, Accenture, PwC, KPMG, Deloitte, Fuji, AGFA, TD Bank, AT&T, Deutsche Bank, and HSBC.

Jim received his B.Sc. degree in Finance from Florida State University and a Master’s Degree in English from the University of California, Irvine. He has been married for over 30 years to Arlene Vandersloot, a midwife and therapist, and they have four awe-inspiring children.

Kendra Hajek

Kendra Hajek has worked extensively with global clients to design, facilitate, and manage programs focused on selling to the C-Suite, leadership, communications and business development for the past 20 years. Prior to founding her company, Kendra was a senior client manager for a boutique consultancy and was responsible for numerous global accounts. She has extensive international experience, having worked with clients across the U.S., Europe, Asia-Pacific, Africa, and Latin America. Kendra has also worked across a diverse range of industries including professional services, IT consulting, medical device manufacturing, industrial products manufacturing and distribution. With a degree in Management, Kendra spent her early career assisting small businesses with post-merger integration in the oil industry.