As workplace complaints grow more complex, it’s increasingly important for HR professionals to develop strong internal investigation skills. As Canadian businesses navigate evolving statutory regulations regarding employee rights and workplace safety, it is essential for HR practitioners to equip themselves with the skills necessary to conduct fair, thorough, and timely investigations.

This program is specifically tailored to provide learners with the knowledge and techniques to conduct procedurally fair workplace investigations, including effective evidence gathering and analysis to reach reasonable and fair conclusions. By approaching workplace complaints with objectivity and fairness, HR professionals minimize legal risks, ensure compliance with internal policies and statutory requirements, and contribute to cultivating a positive work environment.

Module 1: Introduction to Fact-Finding and Investigation

• Outline the difference between fact-finding and investigation
• Explain when and why an investigation is necessary
• Describe the role of the investigator and outline the investigative process
• Identify the elements of solid investigation
• Explore the four stages of an investigation

Module 2: Screening Complaints

• Explore the range of options to handle a complaint – the “determining question”
• Identify why and how to screen complaints
• Develop a mandate for an investigation

Module 3: Planning an Investigation 

• Analyze the importance of planning before investigating
• Develop a clear and structured investigation plan
• Create a realistic timeline for key investigative steps
• Prepare and deliver appropriate notifications for investigative interviews

Module 4: Understanding Human Biases 

• Define what human biases are and explain their relevance in investigative contexts
• Identify and describe common types of biases that may arise during fact-finding
• Analyze how biases can influence perceptions, decision-making, and the integrity of an investigation
• Apply practical strategies to recognize, minimize, and mitigate the effects of bias in investigative processes

Module 5: Investigative Interviewing 

• Prepare for an investigative interview
• Design a clear structure for conducting investigative interviews
• Craft effective interview questions
• Respond appropriately to non-participating parties

Module 6: Trauma-Informed Investigating 

• Define what a trauma-informed approach to investigations entails
• Explain the importance of using a trauma-informed approach
• Identify key principles that guide trauma-informed investigations
• Apply practical strategies and best practices for conducting trauma-informed investigations

Module 7: Union Representation in Investigations

• Understand the fundamentals of a procedurally fair investigation
• Define the role of a Union Representative/support person in an investigation
• Identify best practices in investigations

Module 8: Gathering and Documenting Evidence 

• Distinguish the different types of evidence
• Assess the weight of evidence
• Examine the credibility of witnesses during an investigation
• Understand key legal considerations in workplace investigations
• Identify the standards of investigations and procedural fairness
• Explore real case examples to strengthen the practical application of investigative skills

Module 9: Reporting Your Findings 

• Write clear, accurate, and objective investigation reports
• Identify the critical components of a strong report
• Follow a structured format for organizing findings
• Understand how to critically examine a report

Module 10: Post-Investigation Considerations & Investigation Challenges

• Determine how to notify the parties
• Recognize other considerations that arise following the investigation
• Identify challenges with workplace investigations
• Apply strategies to effectively manage these challenges
• Explore ways to add value and support resolution beyond the investigative process