About Heather 


Heather Swartz, M.S.W., C. Med, Acc. FM Emeritus, has been a conflict management professional since 1999. She has delivered a broad range of dispute resolution services across Canada: mediation for workplace, family and civil disputes, coaching, fact-finding investigations into workplace discrimination and harassment complaints, workplace assessment, and workplace restoration. Heather has provided group facilitation services for numerous construction partnering workshops, strategic planning, and consultation forums. She offers customized training in various topics: communication skills and handling difficult conversations, mediation, organizational conflict management, labour relations and managing employee relationships, and workplace restoration. She has been an instructor for the University of Waterloo in the Certificate in Conflict Management Program at Conrad Grebel University College, McMaster University, the School of Social Work at the University of Toronto, and Trent University.

Heather is a Chartered Mediator (C.Med.), a past President of the Alternative Dispute Resolution Institute of Ontario (ADRIO) and the 2017 recipient of the ADR Institute of Canada (ADRIC) Lionel J. McGowan Regional Award of Excellence.

Her academic background is in social work, having completed a M.S.W. in Social Service Administration from the University of Windsor. Heather has had nine years of involvement as an elected School Trustee for the Town of Dundas, for both The Wentworth County Board of Education and The Hamilton-Wentworth District School Board. These experiences have given her extensive knowledge of collective bargaining, grievance procedures and organizational disputes. Heather has provided her consultant services to a wide range of organizations in the private sector and the public sector with universities, schools, hospitals, municipal and provincial governments, and the federal government.

Heather lives in Dundas, Ontario with her husband, Ross and her dog, Paisley. She loves spending time with her large, blended family of seven children, their partners and her eight grandchildren.


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