Heather Swartz, M.S.W., C. Med, Acc. FM Emeritus, Cert. F. Med., has been an Associate and Partner with a conflict management firm since 1999. She provides a broad range of dispute resolution services including workplace and civil mediation, conflict coaching, workplace assessment and investigation services, facilitation and customized training in conflict management and union-management relationships.

She is an instructor for the Certificate in Conflict Management Program at Conrad Grebel University College, University of Waterloo. Heather is a Chartered Mediator (C.Med.), a past President of the Alternative Dispute Resolution Institute of Ontario (ADRIO) and the 2017 recipient of the ADR Institute of Canada (ADRIC) Lionel J. McGowan Regional Award of Excellence.

Her academic background is in the field of social work, having completed a M.S.W. in Social Service Administration from the University of Windsor. Nine years involvement as an elected School Trustee for the Town of Dundas, for both The Wentworth County Board of Education and The Hamilton-Wentworth District School Board has given her extensive experience in collective bargaining, grievance procedures and organizational disputes. As a Trustee, Heather was engaged as the Salary Committee Chair for The Wentworth County Board of Education and was the Chair of the Southern Region Collective Bargaining Committee and the Chair of the Provincial Human Resources Ad Hoc Committee for the Ontario Public School Board Association.

Heather lives in Dundas, Ontario with her husband, Ross and her dog, Paisley. She loves spending time with her large, blended family of seven children, their partners and her eight grandchildren.