Queen’s IRC is delivering synchronous virtual learning, where all participants attend the program live as it happens. In addition to the live sessions, there may be some “homework” or offline work to complete before the next session.
For many virtual programs, we will deliver the training in half or partial days. (ie: A two-day program could be delivered in four half-day blocks.) Some longer programs will stay as full day training due to schedule constraints.
What does a Queen’s IRC virtual seat look like?
Our virtual training will include:
- Programs delivered over Zoom so everyone can participate in live programs.
- Presentations from facilitators, coaches and guest speakers.
- All participants joining the conversation via video and chats.
- Participation in group activities via the Zoom Room (or similar online platform).
- A Queen’s IRC program coordinator online during the program to answer logistical questions and help with any issues that may arise.
- Participation in networking events where applicable.
What do we expect from remote learners?
As a remote learner, we expect you to:
- Use video, as appropriate, while attending the program and participate actively (ie: join on time, ask questions, complete groupwork, and interact with your fellow participants).
- Plan ahead. Whenever possible, please have a dedicated working space to participate and engage with the class. We recommend that if you normally use a shared or open workspace, that you make arrangements to use a meeting room, work from home, or other option to give you quiet space for the duration of the course.
We are here for you
In addition to our world-class facilitators and coaches, Queen’s IRC provides a program coordinator onsite for support before, during and after all our in-person programs. This high level of customer service will continue with remote learning. A program coordinator will be online during the program to monitor chats, answer logistical questions, move people into and out of virtual breakout rooms, provide materials/files, and deal with any other issues that may arise.
We are committed to making sure that you can get the most out of the training when participating remotely, and we will do our best to provide the support you. If you encounter an issue, we will:
- Work diligently to resolve your issue where possible, or find a way to make sure you are still able to capture the learning (ie: provide a recording of the speaker or set up a one-on-one call with the facilitator to help you catch up.)
- Give you the ability to sign into the next online program delivery free of charge to learn anything you may have missed. (Depending on the program, this will likely be a few months down the road.) You may also choose to attend the next program in-person at a greatly reduced fee.
Participants must attend the entire program in order to receive the program certificate of completion and any credits towards a Queen’s IRC Certificate. There will be no partial credits granted for any program that is not fully completed. If you are unable to complete the program remotely due to illness or networking difficulties, you are able to reattend in the future (in person or remotely) to complete the program and earn full credits. Additional fees may apply.
Planning for the future has never been more challenging than it is today. If you register for an in-person program that is not able to run in-person, we will convert you to a virtual seat, give you the option to defer your enrolment to a time in which we are able to offer the course in-person, transfer your enrolment to another course offered by the IRC, or you can choose to retain a credit on file or receive a refund, if applicable. Rest assured, if you are sick or have another issue that prevents you from attending one of our programs (in person or online), we will work with you to ensure you are able to complete the training at a later time, receive a credit or refund, or substitute a colleague into your seat.
We are fully committed to delivering the exceptional quality of training that you have come to expect from the IRC, regardless of the method in which the course is ultimately delivered.