Over the past two decades innovative high-performance work systems have produced substantial improvements in the quality of working life and organizational effectiveness. But while the organization development literature is full of analyses of these initiatives, it does not deal in detail with the problem of managing employee performance and disciplinary problems within the context of the new high-performance systems. This study helps to fill the gap by providing a detailed guide for developing a new approach to diagnosing and resolving performance and discipline problems, an approach that avoids the vicious adversarial cycle of traditional punitive methods and encourages management and labour to collaborate in finding responsible solutions for their mutual benefit.
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