Director’s Note – January 2017

Paul Juniper

Paul Juniper, Director, Queen's IRC

There’s a great deal of talk about high performance organizations and teams these days. In a rapidly moving global economy that increasingly relies on big data and technology, we all recognize the advantage of using information and systems to help drive innovation and set goals. But how do we determine which models are most appropriate for our organization’s unique needs? And how do we optimize these tools to achieve a high performance work environment?

At Queen’s IRC, we combine foundational, evidence-based knowledge with emerging technology to develop interactive programs that provide clarity and real-world strategies for growth and success.

Our new Performance Management program tackles the confusion around performance management models, providing applied and theoretical training to help you design, implement and manage a best practice performance management model that drives accountability, quality, productivity and recognition. It’s a forward-looking approach that lets you see and maximize the linkages between your performance management system and your organization’s strategic direction. It also complements our HR Metrics and Analytics program, essential training for HR professionals who need to understand what to measure in a world that now relies heavily on big data.

High performance organizations also need multidisciplinary teams who can work fluidly between projects. Our new Designing Collaborative Workplaces program uses a highly interactive approach to teach you how to gain a collaborative advantage. You’ll learn how to manage a team of teams and create a supportive work culture that builds trust and optimizes contributions to shared goals. Want to make the learning real? Send a team to the program so that they can return to your organization with a solid plan.

Labour Relations professionals can support a new collaborative culture by developing measured and effective approaches to workplace conflicts. Our Strategies for Workplace Conflicts program provides interactive opportunities to practice intervention strategies and conflict resolution skills for everyday workplace situations, and our Strategic Grievance Handling program provides key knowledge and tools for identifying issues and confidently managing all steps of the grievance process.

It can be easy to get mired in data, new technologies and trendy concepts. This year, take your performance to the next level, with training that cuts through the clutter and provides you with real-world applications for a high performance future.

Paul Juniper, MA, CHRL, SPHR, SHRM-SCP
Queen’s University IRC

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