Director’s Note – August 2016

Paul Juniper

Paul Juniper, Director, Queen's IRC

Do you know about Botlr, the robot who delivers room service requests to guests at the Aloft Starwood Hotel in California? How about Brian, a robot that provides companionship to seniors in a nursing home?

Robots are just one example of how technology is affecting the workplace, and changing the skills that humans will require in the future. Globalization and offshoring have also changed what we do and how we do it. How do we continue to develop the competencies we need to thrive through these transitions?

Queen’s IRC has a reputation for providing specialized programs that prepare HR, LR and OD professionals to successfully lead others in a quickly evolving work environment. With over 75 years of experience, we’ve created strong professional development programs taught by instructors with real-world expertise, who combine foundational knowledge with deep-dive experiential learning that reflects current trends and issues.

Our HR Metrics and Analytics 3-day program, for example, is essential for HR professionals who need to understand what to measure in a world that now relies heavily on big data, and how to transform that information into business knowledge and insight.

Our new practical Strategies for Workplace Conflicts program gives participants real-world guidance for managing common workplace disputes and facilitating team interaction, critical for an increasingly diverse and global workforce (especially one that might include robots!).

Need a custom solution? We will collaborate with you to develop and implement a custom program, and help you build in-house capacity. Ask us about our custom certificates that include your organization’s branding.

Change happens – and these days, faster than ever. Make sure you are ready to embrace the shift with foundational skills that can keep you one step ahead of technology.

Paul Juniper, MA, CHRL, SPHR, SHRM-SCP
Queen’s University IRC

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