Queen's University IRC

Conflict Management and Dispute Resolution Systems in Canadian Nonunionized Organizations


Bryan Downie, Gary T. Furlong, Mary Lou Coates

January 1, 1997

Responding to a growing interest in the subject in recent years, this study is intended to improve our understanding of conflict management and dispute resolution systems in nonunionized workplaces in Canada. It sets out the key reasons for the increased interest in effective systems, describes the various procedures being used, and evaluates their effectiveness. The authors identify the strengths and pitfalls of various systems.

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