Queen's University IRC

Collective Bargaining During a Pandemic

A Special 1-day Negotiation Skills Workshop

1 CREDIT

VIRTUAL LEARNING MODEL

There are currently no dates scheduled for this program. Please call our toll-free number at 1-888-858-7838 or email us at irc@queensu.ca for more information, or to be added to our waiting list.

PROGRAM OVERVIEW

Pandemic or not, collective bargaining must still go on. Workplace issues change, and in times of change such as ours, collective bargaining is needed more than ever. While we are all waiting for a semblance of normal to return, we must be able to engage each other and bargain effectively.

This one-day workshop is a practical, skills-based session to learn and review bargaining best practices that will set your team up for effectiveness. It starts with critical preparation steps, structuring a successful bargaining team, and building a clear strategy. It goes on to cover different bargaining styles, and the most foundational skill at the table – engaging the other party effectively. It offers clear and simple format for issue analysis and decision-making.

The second part of the workshop looks at bargaining in COVID times – how to negotiate remotely, and effectively, with the other party. It will look at best practices for your own team when working remotely, as well as how to structure and run negotiations to keep them confidential and engaging. It will cover the most useful technology, and how to set it up.

Lastly, the workshop will solicit key issues from participants prior to the session and will address the most common issues in depth.

FACILITATORS AND COACHES

Gary furlong

Lead Facilitator

Deborah Cooper

Coach

Deborah Cooper

Coach

Al Loyst

Coach

Mike Lumb

Coach
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Gary Furlong

Gary Furlong has extensive experience in labour mediation, alternative dispute resolution, negotiation, and conflict resolution.  Gary is past president of the ADR Institute of Ontario, is a Chartered Mediator (C. Med.) and holds his Master of Laws (ADR) from Osgoode Hall Law School.  Gary is the author of The Conflict Resolution Toolbox, John Wiley and Sons, 2005; the co-author of The Construction Dispute Resolution Handbook, Lexis Nexis 2004; and The Sports Playbook, Routledge, 2018.


Gary has worked with the Queen’s University School of Industrial Relations conducting research into employment models of dispute resolution in Canadian companies. He teaches a number of labour-related courses at Queen’s University IRC, along with advanced mediation skills at York University.


In the labour area, Gary mediates collective agreements, grievances and labour board complaints for sectors as diverse as school boards, public health care, utilities, and airlines across Canada. Gary has delivered collective bargaining negotiation skills training for both management and union bargaining teams, bringing a strong focus of effective and collaborative skills to the table. Gary specializes in leading joint bargaining training for intact negotiation teams just prior to negotiations, with a focus on helping parties maximize joint gains at the table. In addition, Gary also conducts relationship building interventions to strengthen day-to-day union-management effectiveness away from bargaining.


Gary has worked with a wide range of organizations in the private sector, in the public sector with municipalities, provincial governments and the federal government, and with unions including Unifor, Teamsters, CUPE, ONA, OPSEU, and PSAC.


Gary was awarded the McGowan Award of Excellence by the ADR Institute of Canada. He is a graduate of Stanford University in California.

Deborah Cooper

Deborah Cooper is currently the General Secretary of the National Joint Council (NJC) of the Public Service of Canada. She is a union-side appointee to the position, having taken up the post in May 2013. The position is alternately held by employer side and bargaining agent side appointees. The NJC is a union-management organization that is the forum of choice for co-development and consultation between the parties within the federal public service. The NJC also manages numerous directives agreed to by the parties on items ranging from travel and relocation to the health care plan and the long-term disability plan.


Prior to this role, Deborah worked in private practice as an employment and labour lawyer, moving over to work in-house at two different federal bargaining agents in 2005 and 2009. From 2012-2013, she also worked on the employer side, on an interchange, as a Director in the Labour Relations and Compensation Division of a large federal department. Deborah has also worked in Paris, France at both UNESCO and the Canadian Embassy, and has lectured at the Barreau de Versailles. She holds an Honours Bachelor Degree from the University of Ottawa, a Law Degree from the University of Western Ontario, and is a member of the Law Society of Upper Canada, having been called to the Bar of Ontario in 1997.

Al Loyst

Al Loyst was a member of the Canadian Auto Workers Union (CAW) for 45 years. This unprecedented tenure provided him with valuable insight into collective bargaining and the unionized landscape as it has adapted and transformed in Canada. As a result of the unique roles that Al held at General Motors (GM), he has been able to utilize his skills to play an integral role in assisting the membership in obtaining solid contracts and fair employment. Al’s lengthy career with GM has offered him the ability to see change through a variety of different positions such as “wellness coordinator” (with the transition of the truck plant, Al was instrumental in bargaining for a fitness centre), human-rights investigator and human-rights facilitator, service representative for the membership and team lead on a pilot project in a self-directed work group. Al retired in 2017, as the second longest serving GM employee in their history.


Al held elected positions (dating back to 1992) and worked tirelessly at the CAW to advocate on behalf of the members. Throughout his years of service, Al dealt with employee benefits, sick and accident E.I. compensation, and pensions. He took on roles such as strike coordinator (1997) and was an instrumental part of organizing a plant occupation, which led to a settlement and the sale of the plant to Peregrine Inc. Al was a member of many bargaining committees, one of which negotiated a transition agreement with GM and Peregrine. In 1998, he was elected district committee person and was later amongst the negotiating committee members that successfully negotiated the first collective agreement in 2000.


Throughout his career, Al has utilized both traditional and interest-focused bargaining and has seen the impact of both styles of bargaining and their long and short-term effects on organizational relationships and union/management interactions.


Al has been a long-standing trainer with the Queen’s IRC Negotiation Skills and Managing Unionized Environmentsprograms and has completed both his Organizational Development and Labour Relations Certificates through Queen’s IRC.


He undertakes training across the country and is called upon by union and management teams alike to share his experiences to enhance and shape union and management relations across a broad spectrum of workplaces in the private, public, government and not for profit sectors.

Mercedes Watson

Mercedes Watson, MA, BFA, C.Med. IMI, is the CEO of Dixon Hall Neighbourhood Services, a non-profit, multi-site, multi sector agency providing over sixty programs to those most vulnerable in Toronto’s downtown east with a mission to create lasting solutions to end poverty, social injustices, and isolation. Dixon Hall has been offering its services since 1929 and has a staff of over 300, many of whom are represented by CUPE local 2497, and focuses on the following services: seniors, housing and homelessness, employment, children and youth, and a celebrated music school.


Prior to taking on her role with Dixon Hall, Mercedes served as Senior Strategist and Founder of a boutique-consulting firm, Thought Department Inc. A portion of her consulting practice focused on labour relations issues as they related to mediation, negotiations and workplace facilitations. She is a regular facilitator at Queen’s IRC where she provides her expertise to core courses (Negotiation Skills, Strategic Grievance Handling and Managing Unionized Environments) and travels throughout Canada and the West Indies (Cave Hill School of Business and Management, Arthur Lok Jack Graduate School of Business) on behalf of Queen’s IRC to deliver customized training to organizations and their union and/or management groups.


In addition to both a theoretical and practical understanding of culture, conflict management styles and analysis tools, her understanding of organizational change and change management has enhanced the effectiveness of her restorative work in organizations across the country. Her unique experience of being a lead negotiator on the management side as well as the union side allows her to more effectively assist and understand workplace issues.


From 1997 to 2010, Mercedes was the Chief Negotiator and Chief Executive Officer for the Union of British Columbia Performers (UBCP/ACTRA), the Director for the ACTRA Performers’ Rights Society (APRS) and the Recording Artists Collecting Society (RACS) all unionized workplaces. In her capacity as Chief Negotiator and Chief Executive Officer she led numerous international, multi-party contract negotiations, most notably with the Alliance of Motion Picture and Television Producers, which represents over 350 motion picture and televisions producers, predominantly the major studios in the United States. With UBCP/ACTRA she was also lead negotiator for management negotiations with the employee bargaining unit represented by the Canadian Auto Workers (Unifor). Preceding her work with UBCP/ACTRA, Ms. Watson was the Director for ACTRA PRS and RACS, managing unionized staff represented by the United Steelworkers and Canadian Office and Professional Employees (COPE). In her current capacity, and while with UBCP/ACTRA and ACTRA PRS she was responsible for terminations, discipline matters, privacy issues, workplace health and safety, mediations, arbitrations and human rights related matters. Together with Kenda L. Murphy, LLB, Mercedes co-edited the instructor training materials for Industrial Relations in Canada, Fourth Edition (2015, Fiona McQuarrie, John Wiley & Sons).


Mercedes holds a Master of Arts in Conflict Analysis and Management from Royal Roads University’s School of Peace and Conflict Management (MA) where her research focused on alternate dispute resolution systems and conflict management within complex organizational settings. She is a Chartered Mediator (C.Med) with an International Mediation Designation (IMI), serves on the roster of mediators for the government of Ontario and has been a member of the ADRIO C.Med Skills Assessment Committee since 2011.