Queen's University IRC

Coaching Skills

Building Essential Skills to Engage Individuals and Organizations




A talented and knowledgeable workforce provides an exceptional competitive advantage in today’s global economy. Coaching plays a vital role in developing that talent and in fostering a culture that empowers, motivates and retains your future leaders.

Our Coaching Skills program provides the context for coaching’s growing importance in the workplace, highlighting the reasons for its rapidly growing popularity. It also offers hands-on learning opportunities to develop and practice coaching skills for a wide range of workplace scenarios. Participants will learn to use proven models to facilitate coaching conversations and enhance capacity at all levels.


Mar 06 - Mar 09, 2023 Virtual Zoom Link will be provided after registration Mar 03 $2,195
Oct 16 - Oct 20, 2023 Virtual Details will be provided after registration. Oct 13 $2,195


HR professionals, managers and influencers who want to improve their coaching skills and impact organizational growth.



Download a brochure


Learn how to:


Coaching Skills gives participants the skills they need to nurture potential and engage individuals and organizations for improved performance and positive growth.

a) Coaching Fundamentals

Through a review of concepts and the evolution of coaching in the workplace, you’ll gain a deeper understanding of the coaching process. You’ll learn about individual and organizational coaching goals, and how they impact growth and performance.

b) Coaching in Action

In the workplace, coaching is used for finding a way forward: problem-solving, development, and performance.

  • Portability: applies to individuals, teams and groups
  • Orientation: works in every direction whether top down, bottom up and sideways
  • Providers: delivered through various resources including managers, peers, direct reports, talent professionals and external experts
  • Goal Setting: agenda can be driven by both coach or coachee
  • ​Formats: can be used in formal and informal settings

c) Coaching Mastery

The coaching process is relatively easy to master, and basic proficiency can be achieved rapidly. Afterwards, it’s a matter of expanding on that foundation. You’ll learn how to develop strategies for growing your skills and raise the performance bar in your organization.


Françoise Morissette

Lead Facilitator
Scroll to Top

Françoise Morissette


Françoise Morissette, M.Ed., P.C.C., has been a facilitator at Queen’s IRC since 1994, and was made a Fellow in 2006. She played a key role in developing and implementing Queen’s IRC’s Organizational Development curriculum and teaches on the Organizational Transformation and Coaching Skills programs. Françoise is a Certified Professional Coach, and she leverages coaching in her leadership practice, as well as training leaders and HR professionals on coaching skills.


Françoise is a major contributor to the OD field, with an emphasis on leadership and systems transformation, helping individuals, organizations and communities enhance their leadership capacity for performance and sustainability. In 2016, she certified as a LEADS facilitator. LEADS is a distributed leadership capability framework, originally developed in the Canadian health care system, rapidly spreading to other sectors and countries. Her work takes her within Canada and internationally.


With HR expert Amal Henein, CHRP, Françoise wrote Made in Canada Leadership, the product of a large research project on leadership excellence and development. The book also explores ways to refine and leverage our national leadership brand in the global world. She is a much in demand speaker in both official languages.


In 2008, Françoise was made a Fellow of the Wallace McCain Institute at UNB, whose mission is to enhance the leadership capacity of New Brunswick’s most promising entrepreneurs. In 2009, she became affiliated with the Alberta School of Business’ Executive Education. Her focus is on leadership development for government and health care executives.


She developed a major case study on the award-winning Housing First initiative in Alberta. It showcases the exceptional leadership demonstrated by the province in eradicating homelessness, and the systems transformation processes used by a wide variety of stakeholders to achieve this lofty goal. She recently penned two major articles for Queen’s IRC on the importance of national branding, and on the Canadian Brand.