Change Management Articles | Queen's University IRC

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Change Management Articles

IRC Articles and Papers Human Resources and Labour Relations Research and Resources

Change Management Articles

Dr. Carol A. Beatty, Queen's University IRC
Publication date: September, 2016

This free e-book walks you through the change management process, from start to finish. It's based on more than 20 years of Dr. Carol A. Beatty’s research, and identifies not only the easy and hard work in change management, but also the tough work that is often neglected by change leaders, who place too much emphasis on high-level change planning and not enough emphasis on implementation. more

Reflections on Sustaining Momentum, Building Capacity and Focus During Transformational Change

Beverley Patwell, Christina Bruce, Leah Zilnik, Laura Mirabella-Siddall
Publication date: June, 2016

This case study examines how to recognize the desire for change and harness that energy to build and steward the development and implementation of a Service Excellence Strategy that yields concrete results and sustains the momentum required for long term success. more

Kate Sikerbol, Queen's IRC Facilitator
Publication date: April, 2016

Getting the news out about an upcoming restructuring, merger or acquisition, layoff, or other major organizational change can be a challenge. No one wants to experience having their name ‘pop up’ in a new organization chart that is widely distributed online before receiving any direct personal communication from their boss. more

A Case Study of the Five Ps of Cultural Change

Dr. Carol A. Beatty, Queen's University IRC
Publication date: February, 2016

When Hunter Harrison joined the recently-privatized Canadian National Railway (CNR) in 1998 as Chief Operating Officer, the company was generally acknowledged as one of the worst railroads in North America, highly indebted, perpetually in the red, and losing market share to the more efficient, flexible and newly deregulated U.S. railway and trucking industries. more

Dr. Carol A. Beatty, Queen's University IRC
Publication date: November, 2015

Most experts would agree that communication is a vital ingredient in successful change initiatives, and there is much research to support this assertion. My own research revealed a very high correlation between change success and communications efforts (Pearson correlation r = 0.567, significant at the 0.01 level). Furthermore, it has also been shown that ineffective internal communication is a major contributor to the failure of change initiatives. more

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