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Queen's University IRC

Labour Relations

In Conversation with Bernard Mayer

How can organizational leaders help to create healthy, conflict-friendly workplaces? Bernard Mayer, a Queen’s IRC Facilitator who is an international expert in conflict resolution and mediation, shares insights for managers in the following Q & A. What is a ‘conflict-friendly’ environment? The key here is to acknowledge that organizations, communities and relationships need conflict. It …

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Strategic Negotiations: Perspectives from a Road Well-Travelled

The Don Wood Lecture in Industrial Relations was established by friends of W. Donald Wood to honour his outstanding contribution to Canadian industrial relations. Dr Wood was Director of the Industrial Relations Centre from 1960 to 1985, and the first Director of the School of Industrial Relations, established in 1983. The lecture brings to Queen’s …

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The State of the Union Movement in Canada: The Challenges We Face and the Innovations We Must Undertake

The Don Wood Lecture in Industrial Relations was established by friends of W. Donald Wood to honour his outstanding contribution to Canadian industrial relations. Dr Wood was Director of the Industrial Relations Centre from 1960 to 1985, and the first Director of the School of Industrial Relations, established in 1983. The lecture brings to Queen’s …

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Automakers, Unions, and “Lobbying and Hammering”

Queen’s Industrial Relations Centre Director Carol Beatty sat down with CAW President Buzz Hargrove during his recent visit to campus and discussed developments in the automobile manufacturing sector and the role of his union in addressing major changes in the industry. You mentioned in your Don Wood Lecture here at Queen’s that negotiated agreements with …

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The Visible Minority Experience of Marginalization in the Canadian Labour Force – A Proposal to the Ontario Government to Reintroduce Employment Equity Legislation in Ontario

Visible minorities still face barriers that impede their success in the workforce. The most powerful force preventing them from entering the labour market and climbing the corporate ladder is systemic discrimination. This paper seeks to shed some light on the damaging effects of systemic discrimination through the eyes of visible minorities. It contends that the …

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An Investigation Into the Collective Bargaining Relationship Between the NHL and the NHLPA, 1994 – 2005

This paper provides analysis into the workings of the collective agreement that governed the relationship between the National Hockey League and its Players’ Association. By examining the elements and processes of the collective agreement, the nature of negotiation, and the roles of agents, owners, general managers, and arbitrators, it shows how significant increases in player …

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Getting to Yes

In his research and practice, Queen’s IRC Facilitator and mediator Gary Furlong has found that when it comes to real-life conflict, one size does not fit all. In the following sampling from his new book, The Conflict Resolution Toolbox, Gary discusses the value of the Circle of Conflict as a multi-purpose tool — one of …

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The State of Our Unions – and Critical Issues in Labour-Management Relations

Dr. Pradeep Kumar of Queen’s University School of Policy Studies is an expert in unionism, collective bargaining, and workplace change in North America. Dr. Kumar, Director of the Masters of Industrial Relations program, spoke with us recently about union-management relations, and what is likely to develop in 2005 and beyond. How important are labour relations …

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The Seven Habits of Successful Mediators

An expert in managing conflict, Dr. John S. Andrew teaches negotiation at Queen’s School of Urban and Regional Planning; provides independent facilitation and mediation services to parties involved inland use, environmental, and transportation disputes; and leads executive seminars on strategic consensus-building in corporate real estate. Dr. Andrew spoke with us about what makes a good …

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Globalization and North American Integration: Implications for the Union Movement

The Don Wood Lecture in Industrial Relations was established by friends of W. Donald Wood to honour his outstanding contribution to Canadian industrial relations. Dr Wood was Director of the Industrial Relations Centre from 1960 to 1985, and the first Director of the School of Industrial Relations, established in 1983. The lecture brings to Queen’s …

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Individual Employee Performance Management in Union Environments: The Emperor goes to Abilene

Why is there no consensus about best practices for managing individual employee performance (IEP) in unionized workplaces? This paper discusses the reasons, investigating the success of collectivist or high-performance work systems; why managers and unions need to address IEP issues and what’s in it for them; what academic research says about best practices; and workable …

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Grievance Mediation: The Impact of the Process and Outcomes on the Interests of the Parties

The revival of grievance mediation can be traced to an experiment in mediating workplace disputes in the coal industry of the United States in 1980, which resulted in a very high success rate of 80 to 90 percent. The decades that followed, researchers comparing the effectiveness of grievance mediation and arbitration concluded that grievance mediation is a faster process with lower costs that can produce a ‘win-win’ outcome and a positive long-term impact on the relationship between the parties.

Contextual Negotiations

Three approaches to negotiation are examined in this essay – competitive, collaborative and contextual – by looking at Bell Canada and the Communications, Energy and Paper Workers’ Union of Canada to see how their approaches changed depending on the context.

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