Queen's University IRC

Change Management

An Innovative Approach to Fostering a Culture of Service Excellence in the City of Ottawa

This case study describes how a team of organizational development (OD) and human resource (HR) specialists worked as partners with the City of Ottawa’s operational and shared services leaders to change the way all City employees provide service excellence. Beverley Patwell (an external OD consultant), Donna Gray (Director, ServiceOttawa Department, City of Ottawa), and Steve …

An Innovative Approach to Fostering a Culture of Service Excellence in the City of Ottawa Read More »

Essential Attributes and Behaviours of a Change Leader

This literature review examines the topics of change management and leadership by exploring how leadership attributes contribute to and/or hinder the successfulness of a change initiative. The main question undergirding this report is: What are some of the essential attributes and behaviours of an effective change leader? Three broad themes are included in this report: …

Essential Attributes and Behaviours of a Change Leader Read More »

Change management: How change leaders mitigate employees’ change-induced stress

Introduction At the most general level, organizational change is present when a workplace experiences a difference in its functions, members, leaders, or form (as cited in Weick and Quinn, 1999). This change subsequently requires an adaptive response on the part of employees (Jex, 2002). Evidence suggests that perceptions of stress in the workplace result from …

Change management: How change leaders mitigate employees’ change-induced stress Read More »

Sharon Parker

Change and the Common Company

Every organization is DOING change management and many even have a dedicated change team. In the past 20 years, the practitioners and researchers in the field have seen a shift from hiring change management consultants to developing change management teams within an organization. Based on my experience, I provide my insights on the change process and suggest a practical approach to managing change in an organization.
 

Exploring the Roots of Large-Group Change Techniques

With organizations and their environments in a state of constant flux, organizational development scholars have been challenged to create and practice methodologies that enable fast, yet comprehensive change. In answer to the call, a wide range of large-group change techniques has emerged to promote whole-systems adaptability. While the technologies differ in their focus and approach, …

Exploring the Roots of Large-Group Change Techniques Read More »

Taking Change Personally

To lay the groundwork for true and effective participation among stakeholders, change agents must create an environment that enables high quality conversations and learning interactions and that engenders strong positive emotions.

Downsizing Your Organization? Lessons from the Trenches

In this current difficult economic climate, many organizations are facing the unfortunate necessity to downsize and streamline. Astute executives and HR managers, many of whom have been through previous rounds of downsizing, realize that they must approach it carefully because both research and experience have shown that there are many negative consequences to this process. …

Downsizing Your Organization? Lessons from the Trenches Read More »

The Integration of a Change Management Approach With IT Implementations Should Not Be an Afterthought or Add-on

Too often, implementing information technology initiatives neglects consideration of the human factor from very early in the process. The author demonstrates that attention to organization development and change management in IT implementation has resulted in a positive impact on productivity, job satisfaction, and other work attitudes. This justifies proactive efforts to plan for change management …

The Integration of a Change Management Approach With IT Implementations Should Not Be an Afterthought or Add-on Read More »

A Tale of Two Future Searches: A Methodology for Large Group Change Planning

One of the most frequently asked questions in change management is how can we  build genuine and inclusive support for change within our organization, and do  it quickly? One answer to the dilemma of time versus wide participation is to  use a large group whole systems change process. In this article, the author  examines one …

A Tale of Two Future Searches: A Methodology for Large Group Change Planning Read More »

Building a Foundation for Change: Why So Many Changes Fail and What to Do About It

A surprisingly high percentage of organizational changes are doomed to fail. According to recent surveys, reengineering efforts have about a 33 percent chance of success, mergers and acquisitions succeed 29 percent of the time, quality improvement efforts achieve their goals half the time, and new software applications hit the mark in less than 20 percent of the cases. What often goes wrong: Bright people develop a plan that includes a sound business reason for the change.

The Cycle of Change

Resistance to change often appears when people are at different points on the cycle. Take the time to compare the relative positions on the cycle held by everyone involved; it can help you anticipate potential problems and develop the most appropriate strategies.

Scroll to Top