When I first started as an MBA student, I attended the Managing Change MBA course taught by Dr. Carol A. Beatty at Queen’s. During that time Dr. Beatty’s research was focused on collecting data from organizations about successful and unsuccessful change management projects. When I was hired at Queen’s IRC, where Carol was the director at the time, we continued to gather and analyze data about change projects in organizations, in both public and private sectors. With each program, we would incorporate the data results into the Change Management course, updating it with the latest statistics.
This e-book deals with the easy, the hard and especially the tough work of change management. Carol addresses why change success rates have remained stubbornly low, which is no easy task. During my early days with Queen’s IRC, helping Carol with her research, everyone wanted to talk about successful changes, but no one wanted to talk about unsuccessful changes. Carol persisted, and through this research, was able to provide an explanation for the lack of change success which has been reported in literature for over 50 years. Change leaders and change teams are doing the easy and hard work, but avoiding the tough work of change. Carol identifies this tough work, and sets the reader up for success in their change initiatives. I am pleased to introduce Carol’s e-book, The Easy, Hard & Tough Work of Managing Change, which is a compilation of the best practices, frameworks, guidelines and checklists that she has developed. Over the years, Carol has trained hundreds of organizational leaders and managers, and delivered countless seminars on managing change. She has facilitated change initiatives in more than 25 organizations, and researched successful and unsuccessful change projects in hundreds of organizations. This e-book takes readers on a step by step journey through the change management process, taking complex concepts and making them as simple as possible. She illustrates the important points with case studies and examples. Carol’s practical approach, backed up by research, means that readers can immediately apply what they are learning to their organizations.
The Easy, Hard & Tough Work of Managing Change includes an introduction and 9 chapters, many of which have been published individually by Queen’s IRC over the past couple years. We have collected all of the chapters into this e-book, and I am proud that we are able to offer a complimentary download to human resources, labour relations and organization development practitioners.
The contents of Carol’s e-book include:
- Introduction
- Chapter 1: The Who of Change
- Chapter 2: The Why of Change
- Chapter 3: The What of Change
- Chapter 4: The How of Change
- Chapter 5: A Closer Look at Resistance
- Chapter 6: Communicating During the Change
- Chapter 7: The Change Champion
- Chapter 8: Summary and Conclusions
- Chapter 9: Key Success Factors of Planned Change Projects
Learn more about the Queen’s IRC Change Management program, which was originally designed by Dr. Carol A. Beatty and is based on her research.
As we prepare to enjoy the summer with our family and friends, I would like to take a minute to thank all the people who attend our programs and the organizations who sponsor them. Congratulations to those who have earned their certificates.
As the year draws to a close, I would like to reflect on some of the highlights for Queen’s IRC. This year, we introduced an advanced change management course called Designing Change, which provides the tools and skills needed to map out and lead a transformational culture shift in an organization. We also ran a 2015 Workplace in Motion Summit which explored the changing world of work. Next year, we will be launching a program about HR Analytics and Metrics. (Watch for information coming soon.)
After a long winter and short spring, I’m sure we are all ready for some summer fun with our family and friends. I would like to take a minute to thank all the sponsors, and the participants who attended programs this spring. Congratulations to those who have earned their 
Need financial help to pay for Queen’s IRC training programs? The 
The inaugural Workplace in Motion Summit was held last week in Toronto, with over 100 people in attendance. The one-day Summit brought together Human Resources, Organizational Development and Labour Relations professionals from across the country to learn about the future of work, and examine the trends creating the new world of work.
Your union membership is getting younger.
We have reached an important turning point in the world of work – a time when organizational success is no longer defined by economies of scale and efficiency, but by the ability to learn and innovate. Technology is transforming how we work and what we do. Global competition is the new normal. By 2020, millennials will make up half of our workforce. How do we prepare for this shift?
As the year draws to a close, I would like to reflect on some of the highlights for Queen’s IRC. This fall we introduced two new programs based on feedback from our participants. 
