The Grievance Procedure: The Heart of the Collective Agreement

Learn how a strategic grievance procedure can improve labour management relations. This current issues paper explores the four key roles of a grievance procedure, secondary roles, and how solid procedure facilitates conflict management and dispute resolution.

Download PDF: The Grievance Procedure: The Heart of the Collective Agreement

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Learn more about the collection, use and disclosure of personal information at Queen’s University.