What if the entire population becomes vulnerable due a pandemic? COVID-19 took the world by surprise, then by storm, compelling us to adapt to new realities which considerably impact our individual, social and professional lives. The Canadian Federal Government, responsible for leading the pandemic crisis response, had to take effective and swift action in a rapidly shifting environment, driven by a new and mysterious threat. Implementing a multitude of effective responses across the country during COVID-19 posed a significant challenge for the Federal Government with regards to speed, agility and performance, and they proved up to the task, using an action learning, collaborative and iterative approach.
Emergencies and crises often create the perfect storm for transformation, as change is primarily driven by the powerful winds of Pain and/or Gain. Not surprisingly, up to 80% of change is propelled by Pain, a wake up call that pushes us out of complacency, providing opportunities to raise the bar, innovate, shift paradigms, modernize, and make systems work better for more people.
The first article in this series focuses on the Region of Peel’s bold decision to pilot and implement a ground breaking approach for dealing with people living with dementia. This model of care has proven effective at dramatically enhancing residents’ quality of life and wellbeing, their family’s satisfaction and involvement, as well as employee engagement, fulfillment and retention, all while reducing the number of incidents, and creating more positive relationships all around. Key information for this piece comes from an interview with Mary Connell, Project Manager for the Butterfly Initiative Implementation at the Region of Peel.
In 2004, my colleague Amal Henein and I, undertook a pan-Canadian research project seeking answers to the following questions: How is Canadian Leadership different from that of other countries? How effective is the Canadian Leadership brand and how can we expand our capacity to lead? How can we ensure Canada has an abundant supply of capable leaders? How can we strengthen our leadership presence and impact, particularly in the international arena?
We are all familiar with corporate brands, focused on either products, services or the overall organization. Solid brands impact recognition, enhance reputation, promote loyalty, influence behaviour and foster engagement. Brands are shaped by a complex set of interdependent factors such as values, vision, mission, strategy, culture, traditions, performance and aspirations.
Homelessness is often viewed as a daunting, if not a wicked problem. Yet, Alberta has shown the way to solutions that deliver results. In contrast with other Canadian jurisdictions who favour municipal approaches, Alberta broke new ground in 2009 by defining an ambitious vision for the entire province: Ending homelessness in 10 years, instead of simply ‘managing’ or ‘reducing’ it.
Have you ever wondered why the field of coaching is growing so fast? Although it has been around for ages, it is currently enjoying a worldwide surge in popularity, on both the professional and personal fronts. So how do we explain this sudden 'craze'? The value of coaching has never been in doubt as, over the centuries, it has more than proven itself.
In a recent article, Simon Parkin identified three major challenges facing today's HR professionals: Leadership Effectiveness, Talent Acquisition and Management, and HR Capability and Capacity. I fully agree with Simon's assessment: these are, indeed, the top challenges HR professionals must tackle to enable their organizations to compete and thrive in today's environment.
In 2007, a variety of groups in New Brunswick interested in the viability and success of the province got together to create a plan for sustainable economic renewal. Faced with massive emigration, erosion of their natural resource-based economy, and poor academic standings, New Brunswick was ready for change. “Maritime provinces are at a crossroads”, commented …
This customer service case study looks at change at a large telecomm and telephone company in the process of being privatized.