Conflict Management and Dispute Resolution Systems in Canadian Nonunionized Organizations

Responding to a growing interest in the subject in recent years, this study is intended to improve our understanding of conflict management and dispute resolution systems in nonunionized workplaces in Canada. It sets out the key reasons for the increased interest in effective systems, describes the various procedures being used, and evaluates their effectiveness. The authors identify the strengths and pitfalls of various systems.

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A Change Strategy for Industrial Relations: When the Old Meets the Future at CP Rail

This article from 1996 takes a look at CP Rail, and the tremendous pressures for change it was being confronted with. Environmental forces, government policy and the responses of management and labour to their environment had a significant impact on industrial relations policies and practices at CP Rail. The story at CP Rail represents a classic case of an old system of industrial relations finally yielding to overwhelming forces for change.

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