Are You in a Communication Rut? Shift the Pattern, Get Different Results

Are You in a Communication Rut? Shift the Pattern, Get Different Results
Change Management

Imagine that you are in a conversation when you suddenly realize that you have had this exact same disagreement with a co-worker, or a family member, many times before. In the moment, you can predict what you will say and do and what the other person will too. You feel compelled to act in a certain way, even when you know that what you will say or do next is unwise or unproductive. You cannot seem to help yourself. Or the other person! After the conversation has gone from bad to worse, you may find yourself attributing it to the other person’s incompetence, character flaws, or bad motive. You end up feeling frustrated and angry about how you and the other person did it again. Furthermore, you may be oblivious to how your behavior contributed to the undesirable behavior of the other person. You’ve just had an URP moment.

It can feel embarrassing to admit that despite our best intentions, our communications with others do not go the way we intended and that we could make better choices in the moment. Leaders and managers can learn to address some of these unwanted, repetitive, and intractable dynamics and shift the pattern to what they want instead.

Download PDF: Are You in a Communication Rut? Shift the Pattern, Get Different Results

Receive email updates
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Learn more about the collection, use and disclosure of personal information at Queen’s University.

You May Also Like

ARTICLES

Unlock Your Leadership Potential: Strategies for Performance Coaching
Human Resources
Unlock Your Leadership Potential: Strategies for Performance Coaching
What is the biggest challenge many leaders face when developing in their role? Recognizing that addressing performanc...
Workplace Restoration: An Interest-Focused Approach for Work Units or Teams
Labour Relations
Workplace Restoration: An Interest-Focused Approach for Work Units or Teams
Conflict that arises in organizations is complex and often driven by a multitude of factors unique to each situation....
Winning Hearts and Minds: Navigating Change in Turbulent Times
Organization Development
Winning Hearts and Minds: Navigating Change in Turbulent Times
We are navigating an era marked by profound transformation. The ramifications of climate change, rising living costs,...

PROGRAMS

Performance Coaching
Gain essential skills for building performance, growth, and accountability
Workplace Equity, Diversity, and Inclusion
Impactful EDI strategies to unleash workforce potential and maximize organizational success

Share this article

Page link
Copied!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Learn more about the collection, use and disclosure of personal information at Queen’s University.