Dealing with Difficult Behaviours (Rather Than Difficult People)
In the Queen’s IRC Strategies for Workplace Conflicts course, we start by asking participants what they would particularly like help with in their workplace. A common response is difficult / high conflict people. However you define it, this is a huge challenge in today’s workplace and, unless it is handled well, it takes significant time, energy and expertise away from the work to be done. Most people have heard about Serena Williams’ public outburst at the U.S. Open this fall. Her behaviour and words were shocking and unexpected.