People management professionals are often exhorted to become more knowledgeable about business strategy but many are discouraged by the jargon and the apparent complexity of the field. While it is true that a radical rethink of your organization's strategy involves creativity and specialized skills, most regular strategic planning exercises do not require that level of sophistication.
Daphne FitzGerald has worked in the field of human resources (HR) for over 30 years. A dedicated HR professional, Daphne spent the majority of her corporate career at Zurich Financial Services. She currently operates two consulting businesses: BOARDrx Inc. and Capital G Consulting Inc. In May 2011, Daphne will assume the role of Chair of …
Jean passed the talking piece to Kimberly. You could see her shoulders straighten, a deep intake of breath, a glance around the circle of her assembled colleagues. She was steeling herself to say what was difficult but necessary. Kimberly explained that, for her, the constant putting down of customers and negativity around workplace conditions was unacceptable and made it difficult to enjoy and take pride in her work.