Queen's University IRC

Month: January 2000

Grievance Mediation: The Impact of the Process and Outcomes on the Interests of the Parties

The revival of grievance mediation can be traced to an experiment in mediating workplace disputes in the coal industry of the United States in 1980, which resulted in a very high success rate of 80 to 90 percent. The decades that followed, researchers comparing the effectiveness of grievance mediation and arbitration concluded that grievance mediation is a faster process with lower costs that can produce a ‘win-win’ outcome and a positive long-term impact on the relationship between the parties.

Contextual Negotiations

Three approaches to negotiation are examined in this essay – competitive, collaborative and contextual – by looking at Bell Canada and the Communications, Energy and Paper Workers’ Union of Canada to see how their approaches changed depending on the context.

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