Queen's University IRC

Queen's University

Coaching Skills

HR 205
2 Credits

Building Essential Skills to Engage Individuals and Organizations

A talented and knowledgeable workforce provides an exceptional competitive advantage in today’s global economy. Coaching plays a vital role in developing that talent and fostering a culture that mentors, motivates and retains your future leaders.

Our Coaching Skills program offers hands-on learning opportunities to develop and implement coaching skills for a range of situations in the workplace. Participants will explore several methodologies and their impact, and learn how to apply proven models to facilitate conversation and improve performance at all organizational levels.

Tour of the Program

Coaching Skills gives participants the skills they need to nurture potential and engage individuals and organizations for improved performance and positive growth.

a) Coaching Fundamentals

Through a review of concepts and the evolution of coaching in the workplace, you’ll gain a deeper understanding of the coaching process. You’ll learn about individual and organizational coaching goals, and how they impact growth and performance.

b) Coaching for Development

We’ll use case studies to discuss the various aspects of development and how coaching can impact and transform your team members at various phases in their career. You’ll have the opportunity to practice your new skills using real scenarios and role-playing exercises.

c) Coaching in Action

Explore your personal coaching style and how to identify your strengths and areas for improvement. You’ll also learn how to leverage your style and develop strategies for growing your skills to raise the performance bar in your organization.

Learning Outcomes

Transforming Knowledge into Action

Learn how to:

  • Assess and understand various coaching methods and their application in the workplace
  • Master the coaching process through various scenario-based exercises
  • Use coaching as a development tool
  • Improve performance at the individual and organizational level


Essential Skills to Engage and Inspire

This program promises to deliver:

  • Tools for understanding and assessing your own coaching preferences and style
  • Essential coaching skills and models
  • Experiential learning opportunities using a range of perspectives and situations
  • A greater understanding of when and where to use coaching for individual and organizational success

Takeaway Tools

  • GROW coaching model, process and tools
  • Database of coaching questions
  • Coaching quiz and styles tool
  • Reference materials for foundational coaching concepts

Who Should Attend

HR professionals, managers and influencers who want to improve their coaching skills and impact organizational growth.

Facilitators and Speakers

Lead Facilitator(s)

Françoise Morissette

Françoise Morissette has been a facilitator at Queen’s IRC since 1994, and was made a Fellow in 2006. She played a key role in developing and implementing the Queen’s IRC’s Organizational Development curriculum intended for OD practitioners, and teaches on the OD Foundations and Coaching Skills programs.

As a consultant, Françoise is a major contributor to the field of Organizational Development, with a focus on leadership and systems transformation. Using a wide range of interventions, she helps individuals, organizations and communities enhance their leadership capacity and boost their ability to perform. She regularly presents at major conferences in both official languages, in Canada and...

Read the full bio for Françoise Morissette

Guest Speaker(s)

*The roster of speakers is subject to change.

Venues and Accommodations

Jun 7-8, 2017 - Toronto

Queen's University IRC is proud to present this program at The Old Mill Inn, located at 21 Old Mill Road, Toronto. Please contact the Inn directly for rate information and to book your accommodation. Phone 1-866-653-6455 or visit the Inn's web site at http://oldmilltoronto.com/index.php.

Oct 17-18, 2017 - Halifax

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Dec 6-7, 2017 - Victoria

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Mar 26-27, 2018 - Ottawa

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Coaching Skills starts at 8:30 a.m. on the first day. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes at 4:00 p.m. on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.