Queen's University IRC

Queen's University

Sandi Cardillo is president of Conrad Associates based in Boulder, Colorado. Sandi consults with both profit and not-for-profit organizations applying accountable management principles in structuring, talent management and improved managerial practices. She has over twenty years of experience in management, human resources, organization development and internal consulting. Sandi serves as a facilitator in the Queen’s University IRC’s Advanced Human Resources program.

Sandi brings practical management and human resources experience to her consulting work. She is known for her ability to integrate high-level conceptual frameworks for the executive level, assisting them in breakthrough thinking in the application of accountable management principles. Sandi is well respected for her ability to simplify complex principles and practices for mid-level and front line managers through her teaching and consulting style. She has fifteen plus years of experience teaching these principles and practices to all levels of managers in multiple sectors, including banking and finance, real estate, energy, distribution and not-for-profit.

Sandi has been the Director, Human Capital Development for a major national financial services organization. As Assistant-to-the-President, Sandi worked with executive leadership teams to implement organizational structure and roles needed to meet future business needs, providing clarity in the development of key accountabilities and managing "right person, right role" concerns. During her tenure in this role, she led the internal consulting team for a five-year business unit merger project that resulted in significant structure change, role clarity and increased profits.

She was Corporate Human Resources Director for a major manufacturing firm responsible for recruitment, selection, employee relations, organizational development and training. Her experience includes senior merchandising and management positions in several major department store groups and product manager for an importing company. These positions required extensive travel throughout the USA and abroad, including the Far East and India.

Sandi’s work with not-for-profit groups includes the Girl Scouts Spirit of Nebraska Council merger of five area councils into a statewide organization. She assisted the CEO and leadership team in developing the appropriate structure, roles and talent to meet the strategic vision for the emerging council. She has also worked with the CEO of the Institute for Career Advancement Needs (ICAN) in developing structure and roles to meet strategic expansion goals for the future.

Sandi has presented at national and international conferences on topics including managerial leadership, talent management and managing process change. She taught for a number of years in the Executive MBA program at the University of Nebraska at Omaha using a curriculum focused on the application of Requisite Organization theory and Accountable Management principles in Change Management.   

Sandi earned both Bachelor's and Master's degrees from the University of Nebraska. She is a Senior Fellow of the Global RO Society and Certified Coach Practitioner.

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Building Trust in the Workplace

LR/HR 101
1 Credit

Getting at the Root of Low Trust Levels and its Impact on Organizational Success

Many organizations struggle with low levels of employee engagement and trust – with each other, with the company’s processes, and with leadership. Our Building Trust in the Workplace program will show you how to identify the reasons behind low trust levels, understand different types of behaviour in the workplace, and transform organizational culture to foster a more transparent and positive environment.

Tour of the Program

Our Building Trust in the Workplace program gets at the root of low trust levels and its impact on organizational success:

a) Identifying Your Company Culture

You’ll learn how to identify the different types of trust, the negative consequences of low trust, and how to measure trust levels across your organization. Through role-playing exercises, you’ll develop strategies for effective communications in a diverse employee environment, and practice managing difficult conversations for optimal results.

b) Fostering a Positive Culture

Use best practices and case studies to create your own custom strategy for improving your corporate culture. You’ll learn about self-managed teams and how to support positive behaviour and transparency, as well the vital role that communicating organizational vision, goals and expectations has in creating a trusting and motivating environment.

c) Making the Change

Honest communication is key to cultural change – but it must occur at all levels to be successful. You’ll learn how to help leadership teams acknowledge cultural issues and how to create effective communications strategies as a foundation for mutual trust and transparency.

Learning Outcomes

Culture Shifts that Work

Learn how to:

  • Define, understand and measure different types of trust
  • Understand why people misbehave and what to do about it
  • Engage leadership in building trust
  • Manage feedback and difficult conversations
  • Build a strategy for a positive employee culture

Benefits

Organizational Strategies that Improve Results

This program delivers:

  • Tools to better measure trust in the workplace
  • Greater knowledge of the impact of low trust levels on the bottom line
  • Best practices for managing difficult conversations
  • Planning tools to fix a ‘broken’ workplace

Takeaway Tools

  • Resources and process frameworks for communicating organizational goals
  • Tools for implementing successful performance management systems

 

Who Should Attend

Organizational leaders who want to change their employee culture, emerging leaders and managers, organizational development and learning teams, and HR professionals.

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Mar 22, 2018 - Calgary

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Nov 1, 2018 - Toronto

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Building Trust in the Workplace starts at 8:30 a.m. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes at 4:00 p.m.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.

Advanced HR

AHR 400
3 Credits

A Unique Program for Mid-Career HR and LR Professionals

Having a solid grounding in the functional areas of traditional HR, such as compensation or recruitment and retention, is now just the price of admission. To really make your mark and have a measurable and recognized impact, you as a human resources and labour relations professional need a deeper tool kit. As one of Canada’s most respected and specialized management development units, Queen’s IRC has developed a new program that will help you go far beyond transactional mastery.

In the unique Advanced HR program, learn how to pull on key HR levers and make adjustments within the HR function for greater impact in the larger organization.

The program’s curriculum has been validated by both scholarly and professional research. It incorporates the ground-breaking work by David Ulrich and others, that identifies the knowledge and abilities that people management practitioners require now and in the coming years to be credible and valuable contributors.

* You must have a CHRP designation or equivalent experience to be admitted to this program.

Tour of the Program

a) You as a Credible Activist

What does it take to move into a business support role? How does a highly skilled HR Specialist build trusting relationships with the business units they support? This module focuses on what it takes to work from the “outside in” with a business unit, understanding how unit leaders think about the business and what’s important from their perspective. Take away a plan for building credibility with your business unit.

b) You as an HR Innovator and Integrator

Moving into a business support role means learning to look at the unit as a whole. What HR support does the unit need, and what is your role in understanding, integrating, and interfacing where appropriate? Participants will create a learning plan to build their capabilities in understanding when and how to leverage all facets of HR in supporting the business.

c) You as Capability Builder

Advanced HR practice requires the ability to work at the intersection of culture and leadership development. This unit focuses on the HR leader’s role in culture and organizational capability building. Discussion will focus on how the HR leader can significantly influence culture through leading the talent development efforts of the organization.

d) You as Strategic Positioner

Success as a senior level HR practitioner requires an absolute understanding of the external customer and how the organization’s understanding of that customer frames the entire context for strategy. Participants will be introduced to a model for understanding that framework and how understanding the work requirements of various levels of the organization strengthens the strategic position.

Learning Outcomes

Transforming Knowledge into Action

Learn how to:

  • Gain an understanding of HR’s role in building sustainable organizational capabilities
  • Develop easy-to-integrate insights that will help you understand the larger business forces and forge key partnerships
  • Acquire new skills to build your personal and departmental credibility
  • Use diagnostics to identify organizational blockages that need to be confronted
  • Develop a plan to integrate your personal strengths with organizational needs
  • Create a proactive approach to managing your career in people management

Benefits

Takeaway Tools

  • A copy of HR From the Outside In: Six Competencies for the Future of Human Resources, by David Ulrich et al

Who Should Attend

Human Resources and Labour Relations  professionals with at least three years experience managing an HR department or functional specialists, as well as CHRP designation or equivalent profile

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Apr 24-26, 2018 - Ottawa

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Advanced HR starts at 8:45 a.m. on the first day. (Registration runs from 8:15 - 8:45 a.m.)

The program finishes at 3:30 p.m. on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.

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