Paul Juniper | Queen's University IRC

Queen's University IRC

Queen's University

Paul Juniper (MA, Geography (York); CHRL; CPHR; SPHR; SHRM-SCP; Honourary Life Member, HRPA) became the sixth Director of the Queen's University Industrial Relations Centre (Queen’s IRC) in 2006. Paul is a leading and respected figure in Canada's HR community, with over 30 years of experience in human resources and association leadership.

Paul is particularly sought for his views on the future of the human resources profession. He speaks regularly at conferences on trends in human resources, and the ways in which individuals and their organizations can continue to raise the bar on HR. Paul developed and designed the Queen’s IRC Advanced HR Certificate to meet the increasingly complex professional development needs of HR practitioners. He teaches on Queen’s IRC’s Strategic Workforce Planning, Linking HR Strategy to Business Strategy, Building Trust in the Workplace and HR Metrics and Analytics programs. His research focuses on the state of the HR profession both in Canada and around the globe.

Paul is past member of the Advisory Board for the Banff Centre for Leadership and the Agnes Etherington Art Centre Advisory Board. Throughout his distinguished career, Paul has served as Vice-President of Human Resources for national and international companies, and also managed a Toronto-based consultancy, focusing on strategic planning and recruitment. Paul was an interim CEO of the Human Resources Professionals Association of Ontario (now known as HRPA), President of its Board, and was instrumental in the adoption of a degree requirement for certification in human resources. He is a former member of the Board of Directors of the Canadian Council of HR Associations, and sat on its Independent Board of Examiners for many years. In addition, he has taught in both college and university environments.

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HR Metrics and Analytics

AHR 302
3 Credits

Transforming HR Data into Business Insight

In an increasingly data-driven world, the accurate evaluation of business programs and practices is key to identifying improvements and changes that will have the most positive impact. But what should you be measuring? And what is the best way to gather this important data?

This three-day program will provide you with essential knowledge and tools to understand metrics and transform that data into a powerful story for business knowledge and insight.

Tour of the Program

Learn. Design. Implement.

Our HR Metrics and Analytics workshop gives you the tools and skills to identify the information you need, understand it and use it to make meaningful recommendations and decisions in your workplace.

a) Find the right information

There’s no shortage of data that you can gather – but which metrics are the right ones? And how do you figure out what you should measure? We give you evidence-based tools and skills to better understand what you should be measuring, and why. You’ll also learn about data sources, financial statements, sample sizes and how to use five different analytics tools in key HR areas, including remuneration, recruitment, retention, employee engagement and labour relations.

b) Make your case

We use relevant case-study exercises and real-world examples that clearly demonstrate how to use your data to identify problems and implement evidence-based solutions. We’ll also show you how to combine qualitative and quantitative measures to create a more detailed analysis. You’ll be able to take these new skills and tools back to your organization for immediate implementation.

c) Contribute to the bottom line

Transform your metrics and analytics into programs and processes that make a true impact. You’ll learn how to present your data using charts and visuals, and develop skills for using your information to have informed, fact-based discussions and strategy sessions with business leaders.

 

Learning Outcomes

Knowledge is Power

Learn how to:

  • Gather and identify relevant data from a number of sources
  • Apply analytics tools to understand data and make meaningful decisions
  • Differentiate between measures of HR efficiency, effectiveness and impact on business
  • Combine quantitative and qualitative measures to tell a compelling story that engages and informs
  • Manage analytics requests and reports
  • Communicate results and recommend strategies that guide business decisions

Benefits

Fundamental Tools and Knowledge

This program promises to deliver:

  • Five evidence-based modules featuring real-world examples and relevant case-study exercises
  • Hands-on opportunities to learn proven analytics tools, data gathering skills and reporting methods
  • Knowledge for relevant, fact-based discussions with business leaders
  • Relevant HR and business data and metrics for primary HR practice areas

Takeaway Tools:

  • Data gathering and identification practices that are immediately transferable to your workplace
  • Valuable metrics analysis training using five different analytics tools
  • Data transformation skills and tools to help you create compelling stories that engage and inform business decisions

Who Should Attend

  • Organizational leaders who need meaningful data to inform decision-making
  • Emerging leaders and managers responsible for employee performance, management and engagement
  • Human Resource professionals developing organizational programs and best practices

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Feb 6-8, 2018 - Vancouver

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

May 8-10, 2018 - Toronto

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Oct 23-25, 2018 - Toronto

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

HR Metrics and Analytics starts at 8:30 a.m. on the first day. (Registration runs from 8:00 - 8:30 a.m.) The program finishes at 5 p.m. on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.

2015 Workplace in Motion Summit

New
2015!

The world is changing… are you?

The 2015 Workplace in Motion Summit took place on April 16, 2015 in Toronto. Please see the  Queen's University IRC 2015 Workplace in Motion Summit Proceedings for the findings from the Summit. You can also read the following article for a general recap and pictures from the event: Getting Ahead of the Shift: Summit Inspires Thoughtful Conversations About the Changing World of Work.

Join your colleagues for invigorating conversations about how we can reinvent our organizations to accelerate talent development, amplify learning and thrive in the future economy.

The Queen’s IRC 2015 Workplace in Motion Summit will explore key trends in technology, global competition, generational flux and the knowledge economy. The day will include valuable opportunities to network with colleagues, discover what pioneering organizations are doing to connect and leverage talent, and learn what you can do to thrive in the new world at work.

Workplace in Motion Summit

Tour of the Program

The era of centralized governing systems and hierarchies is over.  Frameworks that worked in the past no longer serve us. To remain relevant and sustainable, a new set of organizational fundamentals is emerging – promoting connectivity, innovation and adaptability.

Imagine an organization where:

  • Teams easily connect and collaborate across boundaries
  • People contribute to projects that truly excite them
  • Success is measured by the ability to learn and innovate

The Summit is ideal for leaders who want to get ahead of the shift.  Bring colleagues from OD, HR, LR, as well as current and future leaders to learn and explore together. Your team will leave inspired and ready to lead change together based on this foundational experience.  Your team will leave with new ideas and important questions to help shape your organization’s future.

Summit Hosts and Leaders:

The Summit Hosts and Leaders are Paul Juniper, Brenda Barker Scott, Françoise Morissette, Diane Locke and Anne Grant. Their bios can be found in the “Facilitators and Speakers” tab below.

Guest Speakers include:

  • Brittany Forsyth, Vice President of Human Relations, Shopify
  • Bryan Acker, Culture Change Ambassador, TELUS Communications Inc.
  • Christine Greco, Vice President, Human Resources and Corporate Affairs, Samsung
  • Courtney Jolliffe, Resource and Logistics Co-ordinator, We Day, Free the Children
  • Hugh Ritchie, Director, Government Relations Program, Office of the President, OpenText
  • James Prince, Manager of We Day Retail Distribution and Sales, Consumer Engagement, Me to We

Summit Attendees:

We have attendees from the Government of Ontario, Workplace Safety and Insurance Board, Sleep Country Canada, Canadian Mental Health Association, CIBC and more. Many of these organizations have taken advantage of group pricing and have registered their teams. Registration numbers are growing daily and new companies are being added regularly.

Learning Outcomes

We’ll explore:

  • Key trends in technology, global competition, generational flux and the knowledge economy
  • How pioneering organizations are embracing strategies that access, connect and leverage talent
  • Implications for shaping new organizational, HR and LR strategies
  • What you can do today to get ahead of the shift

Benefits

Takeaways:

  • An inspired team with a shared foundational experience to build a new workplace strategy
  • The ability to identify gaps in capabilities, tools & technologies, mindsets, and strategies
  • Online resources and forum to continue the conversations
  • A new network of professional colleagues 

Who Should Attend

The Workplace in Motion Summit is geared towards human resources, labour relations and organizational development professionals, as well as leaders at all levels in the organization.

Our pricing model makes it easy for you bring a team that can use this foundational experience to reshape your workplace for the future. Your Organizational Team may include colleagues from OD, HR, LR, and leaders at all levels in the organization, from seasoned managers to new recruits. Your team will leave inspired and ready to lead change together based on this foundational experience.  

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Frequently Asked Questions

How do I register for the Summit?

If you are registering one person, you can register online. To take advantage of the special Queen’s IRC alumni price (only $775 - limited spaces available, book early!) or the team pricing (2-4 people - $895/person, bring 5 or more and pay half price – $595/person), please contact us directly at 1-888-858-7838, or email at irc@queensu.ca. Once you register, we will send you a confirmation by email.

How do I pay for the Summit?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. If you have taken a Queen’s IRC program in the past, you are eligible for the alumni discount (cost is $775/person).  Bring your team and SAVE: 2-4 people ($895/person), 5 or more ($595/person). You must register together to receive the discounted pricing.

What is included in the registration fee?

Program fees include materials for the day, snacks and lunch. You are responsible for transportation and accommodation, if required.

Once I register for the Summit, may I cancel without penalty?

Substitutions are permitted with no penalty. Cancellations are permitted with no penalty up to 15 days prior to the Summit. Cancellations 14 days or less from the Summit will be subject to a 100% charge of the fee.

Where does the program take place?

The 2015 Workplaces in Motion Summit will be held at the Allstream Centre, at 105 Princes’ Blvd. in Toronto, Ontario. The Allstream Centre is located in downtown Toronto at Exhibition Place, on the shores of Lake Ontario. Please visit the Allstream Centre’s website for directions: http://www.allstreamcentre.com/visiting/index.php

I would like to make my travel plans.  What are the start and end times for the Summit?

Registration will begin at 7:30 am. The Summit will run from 8:30 am to 4:30 pm.

Does this Summit count for credit towards a Queen’s IRC certificate?

No, the Summit is not eligible for credit towards Queen’s IRC certificates.

If I have other questions, who may I speak with personally?

Please feel free to call us at 1-888-858-7838 or 613-533-6628, or email us at irc@queensu.ca. To reach the Director and staff members, please consult our online directory.

Building Trust in the Workplace

LR/HR 101
1 Credit

Getting at the Root of Low Trust Levels and its Impact on Organizational Success

Many organizations struggle with low levels of employee engagement and trust – with each other, with the company’s processes, and with leadership. Our Building Trust in the Workplace program will show you how to identify the reasons behind low trust levels, understand different types of behaviour in the workplace, and transform organizational culture to foster a more transparent and positive environment.

Tour of the Program

Our Building Trust in the Workplace program gets at the root of low trust levels and its impact on organizational success:

a) Identifying Your Company Culture

You’ll learn how to identify the different types of trust, the negative consequences of low trust, and how to measure trust levels across your organization. Through role-playing exercises, you’ll develop strategies for effective communications in a diverse employee environment, and practice managing difficult conversations for optimal results.

b) Fostering a Positive Culture

Use best practices and case studies to create your own custom strategy for improving your corporate culture. You’ll learn about self-managed teams and how to support positive behaviour and transparency, as well the vital role that communicating organizational vision, goals and expectations has in creating a trusting and motivating environment.

c) Making the Change

Honest communication is key to cultural change – but it must occur at all levels to be successful. You’ll learn how to help leadership teams acknowledge cultural issues and how to create effective communications strategies as a foundation for mutual trust and transparency.

Learning Outcomes

Culture Shifts that Work

Learn how to:

  • Define, understand and measure different types of trust
  • Understand why people misbehave and what to do about it
  • Engage leadership in building trust
  • Manage feedback and difficult conversations
  • Build a strategy for a positive employee culture

Benefits

Organizational Strategies that Improve Results

This program delivers:

  • Tools to better measure trust in the workplace
  • Greater knowledge of the impact of low trust levels on the bottom line
  • Best practices for managing difficult conversations
  • Planning tools to fix a ‘broken’ workplace

Takeaway Tools

  • Resources and process frameworks for communicating organizational goals
  • Tools for implementing successful performance management systems

 

Who Should Attend

Organizational leaders who want to change their employee culture, emerging leaders and managers, organizational development and learning teams, and HR professionals.

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Mar 22, 2018 - Calgary

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Nov 1, 2018 - Toronto

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Building Trust in the Workplace starts at 8:30 a.m. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes at 4:00 p.m.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.

Strategic Workforce Planning

HR 203
2 Credits

Building a Foundational Blueprint for Long-Term Growth (Formerly Succession Planning)

An aging workforce, increased employee turnover, global workforce opportunities and a wide range of other factors are resulting in a talent shortage for many organizations. It’s clear that new approaches for recruiting, engaging and growing tomorrow’s leaders are needed for long-term growth.

Our Strategic Workforce Planning program gives you the tools to accurately assess your current situation and develop a solid succession plan that takes into account the many economic and demographic influences that can impact your workforce.

Tour of the Program

Our Strategic Workforce Planning program gives you a deeper understanding of the various factors that affect succession planning, as well as valuable tools for enhancing existing plans or building a foundational blueprint for long-term growth.

a) Understanding Succession Planning

You’ll learn about the fundamentals of strategic workforce planning and the evolution of planning in an evolving world, with exercises that integrate relevant data into a planning framework that identifies barriers and facilitators to future growth.

b) Creating a Plan

We'll use future-based scenarios to clearly identify potential issues that may affect your organization at the systemic level. You’ll also learn how to identify and nurture high potential employees, and where to invest in training for an optimal employee and customer experience.

c) Succession Planning in Action

Successful succession planning is deeply rooted in an organization's operational plans and goals. You'll learn how to incorporate your plan into your overall strategic plan and how to communicate value to employees to build engagement for future growth.

Learning Outcomes

By the end of the week, you will be better positioned to:

  • Assess your organization’s talent capacity and employee engagement
  • Use a range of financial and economic metrics to fully evaluate the effectiveness of your plan and determine whether your current structure supports long-term growth
  • Recognize potential pitfalls in succession planning
  • Take a proactive approach to building your talent pipeline
  • Establish or enhance an existing framework to implement initiatives outlined in your plan



 

Benefits

Tools for Long-Term Growth

This program promises to deliver:

  • Tools for identifying the potential and goals of your team members
  • Succession planning frameworks to measure and enhance your plan
  • A greater understanding of next-generation behaviour and values
  • Resources for engaging talent at all levels within your organization

Takeaways

  • Tools for measuring current practices and enhancing the strength of your organization’s succession planning initiatives
  • Templates for engaging others in culture change

Who Should Attend

Executives, managers, and HR professionals who will lead strategy and implementation of initiatives related to succession planning within their organizations

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Mar 20-21, 2018 - Calgary

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Oct 30-31, 2018 - Toronto

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Strategic Workforce Planning starts at 8:30 a.m. on the first day. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes at approximately 5:00 p.m. on the last day, depending on the length of time needed for the optional exam.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with Queen's IRC.  Will this count towards a certificate?

Yes. Participants who take a Queen's IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.

Linking HR Strategy to Business Strategy

AHR 401
3 Credits

Optimizing the Impact of HR Practices on Business Results

A company’s human talent provides an unrivalled competitive advantage in today’s global environment. To optimize that unique ability, human resource professionals must design and foster an employee culture that directly aligns HR practices with organizational goals and actively contributes to the bottom line.

The Linking HR Strategy to Business Strategy program complements our Advanced HR program, augmenting the core competencies of HR professionals with business acumen and skills that will both engage senior teams and earn executive-level sponsorship and support.

Tour of the Program

Linking HR Strategy to Business Strategy gives HR professionals the deeper knowledge required to connect HR practices and programs to organizational success:

a) Understanding Business Strategy

You’ll enhance your knowledge of key business drivers and core elements of business models that impact business results. We’ll discuss market segmentation, product and service design, and how organizations create value. We’ll also explain the dynamic interplay between revenues, costs and risk, and demonstrate how strong HR practices contribute to profitability.

b) Mapping a Strategy

Learn how to create a well-designed and professionally executed HR strategy using key elements and best practices that ensure alignment with business goals. We’ll discuss how various stakeholder perspectives impact your plan and work with you to develop a strong framework that directly applies to your work environment.

c) Practices that Drive Results

HR disciplines can impact business strategy, but your leadership is crucial to success. We’ll show you how to leverage your training, development and performance management programs for organizational success, and how to fully engage your talent to keep them focused on business goals. You’ll also learn how to assess customer satisfaction and measure the effectiveness of your programs in relation to business goals.

d) Let's Talk Business

You’ll need to learn the language of numbers to successfully communicate and contribute to strategic discussions within your organization. We’ll show you how to design and measure programs that build loyalty and deliver value, and how to develop tactical approaches to partnerships that maximize your efforts.

Learning Beyond the Classroom

Our learning programs are focused on your growth:

  • Opportunities to network with high-level colleagues from across the country
  • Coaching from internationally-renowned facilitators with real-world experience
  • Skills and strategies that directly apply to work environments
  • Experience-based programming to test theories and ideas
  • Mentoring beyond classroom sessions

Learning Outcomes

Transforming knowledge into action

You'll learn how to:

  • Create HR strategies that directly impact your organization’s revenue streams and cost management initiatives
  • Support your organization’s risk management strategy by identifying and motivating top talent and high performing teams
  • Speak the “language of business” and develop practices that produce specific and sustainable financial results
  • Develop innovative programs and processes that earn the endorsement and sponsorship of senior business-line executives
  • Optimize HR strategies and practices to create a positive employee culture that’s focused on and ready to contribute to organizational goals

Benefits

HR practices that speak business

This program promises to deliver:

  • Key HR practices that align with and contribute to successful business strategies
  • Greater knowledge of key issues and decisions that drive successful initiatives
  • Tools and resources to design, articulate, implement and measure the impact of successful HR solutions
  • Effective collaboration between HR professionals and senior team leaders
  • A motivated and talented team working together to build competitive advantage and business success

Takeaway Tools

  • HBR's 10 Must Reads on Strategy, by Harvard Business Review
  • Relevant questions and business analysis tools to engage business leaders

Who Should Attend

HR professionals in the private and public sectors with five to ten years of experience in the HR field and a good working knowledge of primary HR disciplines

Facilitators and Speakers

*The roster of speakers is subject to change.

Venues and Accommodations

Feb 27-Mar 1, 2018 - Toronto

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

May 29-31, 2018 - Calgary

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Oct 2-4, 2018 - Vancouver

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Nov 20-22, 2018 - Halifax

The program venue has not been finalized. Queen's IRC programs are usually held at a hotel. Please check back at a later date or contact Queen's IRC at 1-888-858-7838 for additional information.

Frequently Asked Questions

How do I register for a program?

You can register online, call us toll-free at 1-888-858-7838, or email us at irc@queensu.ca. Once you register, we will send you a confirmation by email. Information about the program location, check-in time, and the agenda will follow.

How do I pay for the program?

If you are registering online, you may pay by Visa or MasterCard.  You may also choose to be invoiced first, and pay by cheque (payable to Queen's IRC) or credit card. You may also wish to call us with your credit card number to make the payment.

If your organization is tax exempt, we will require a copy of your tax exemption certificate.

Do you offer discounts?

Yes. We offer an Early-Bird discount.  If you register 60 days before the start of a program, you will save $300 on the tuition of four- and five-day programs, and $150 on two- and three-day programs.

If you register three people from the same organization in the same program at the same time, you will receive a 10% discount on program fees. If you register five or more people in the same program at the same time, you will receive a 20% discount.

If you know you will be pursuing a Queen's Certificate and would like to remit tuition in one payment before your first program, we offer a special fee with a considerable saving. Contact us at irc@queensu.ca for more information.

Please note that only one discount may be applied.

What is included in the registration fee?

Program fees include tuition, workbook materials, lunches, and some dinners. You are responsible for transportation, accommodation, and some meals.

Once I enroll in a program, may I cancel without penalty?

Substitutions are permitted with no penalty 8 days or more from the program start date.
Substitutions 7 days or less before the program start date will be subject to a $500 charge.
Transfers and cancellations are permitted with no penalty up to 15 days prior to the program start date.
Transfers and cancellations 14 days or less from the program start date will be subject to a 100% charge of the program fee.

Where does the program take place?

Our programs typically take place at a hotel. This information can be found in the tab above, called Venue and Accommodations.

I would like to make my travel plans.  What are the start and end times for the program?

Linking HR Strategy to Business Strategy starts at 8:30 a.m. on the first day. (Registration runs from 8:00 - 8:30 a.m.)

The program finishes at 4:15 p.m. on the last day.

If I am working towards a Queen's IRC Certificate, which course should I take first?

You may take the programs in any order that reflects your learning needs at the time. Our certificates feature a core program or programs that introduce you to what we consider the core competencies of the field. The remaining programs offer a deeper exploration of each area. For this reason, we find that participants in the certificate stream benefit most by taking the foundational program first.

My level of expertise is above the foundational program for the certificate I am working on. Do I still need to take that program to earn a certificate?

Queen's IRC offers participants maximum flexibility to customize their individual training needs. Upon request, participants with advanced expertise may skip the foundational program, and choose another program from our entire program lineup, for credit towards a certificate. Participants must earn 12 credits to earn a certificate.

How long do I have to complete a certificate?

We attach no timeline for achieving your certificate. Once you have earned a credit, you have earned the credit. We do recommend, however, that participants complete their certificate within one to six years. Most people earn their certificates within three years.

What if I want to take one of your programs but do not want to pursue a certificate?

That's fine. All of our programs may be taken individually, and you can mix and match the courses in labour relations, human resources and organization development, depending on your learning needs. At the conclusion of each program, you are given a certificate of completion.

I have taken a custom program with the IRC.  Will this count towards a certificate?

Yes. Participants who take an IRC custom program may also use their training days as credits towards a certificate.

If I have other questions, who may I speak with personally?

For a program registration query, please feel free to call us at 1-888-858-7838 or 613-533-6628. To reach the Director and staff members, consult our online directory. To reach one of our facilitators, please contact Stephanie Noel at 613-533-6000 ext. 77088 or stephanie.noel@queensu.ca.

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